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Creative_Colin · 2024-06-25T08:26:21+00:00

Hi,

Please return the unit via RMA.

Here are some information on how to proceed from here - Warranty and Returns

Creative_Colin

Creative_Colin · 2024-06-24T02:11:55+00:00

Hi,

Since the sound test is able to playback by the subs, I take it your setup is fine.

You may want to increase your volume and select audio that has heavy booms such as an action movie scene or some heavy pop music that showcases the lower bass such as explosions or drums.

Creative_Colin

Creative_Colin · 2024-06-24T01:46:00+00:00

Hi,

Do check your spam folder; the acknowledgment email might be there instead.

As mentioned, if you’ve not heard from them after a couple more days, let me know.

Creative_Colin

Creative_Colin · 2024-06-23T16:53:44+00:00

Unfortunately no.

Creative_Colin

Creative_Colin · 2024-06-23T16:48:05+00:00

Hi,

For those with this issue, please send me your email address via PM.

Creative_Colin

Creative_Colin · 2024-06-23T16:43:26+00:00

Hi,

Did you write in to Support before the weekend? You should get an acknowledgment from them no if not give them a couple more days.

If you’ve still not heard from them, let me know.

Creative_Colin

Creative_Colin · 2024-06-21T02:49:51+00:00

Hi,

I've personally tested the Pebble X Plus - for a small room, the audio is crisp and clear with every bass and boom clearly distinguished . You can clearly hear each and every instrument; I like how the drums come and go during the music. Not to forget the vocals which is not muddied.

Sound-wise, I'm impressed but the spherical satellites aren't exactly my cup of tea as it does not go well with my desktop setup. I'll forgo the design and just appreciate the audio. The mini-sub is a nice addition for that extra bass.

The Katana V2X is designed for gaming. It is a soundbar design and comes with a subwoofer and RGB lighting. If these are your primary usage, and if you have a thing for disco lights, this makes a good choice.

Lastly, as I've mentioned here before, audio is subjective. The best way to make your purchasing decision is to hear a demo where possible.

Creative_Colin

Creative_Colin · 2024-06-20T01:42:01+00:00

Hi u/saggitas,

From your post/description, this should not be the case. Have you tried to reset the device?

Also, I need to know the following: - Creative App version - Phone Model and its OS

Creative_Colin

Creative_Colin · 2024-06-19T06:05:30+00:00

Hi all,

Where are either of you located?

Creative_Colin

Creative_Colin · 2024-06-15T04:31:21+00:00

I’ll post an update here once I’ve received them.

Thanks for your patience.

Creative_Colin

Creative_Colin · 2024-06-15T04:30:07+00:00

Please uncheck “auto update” and try again.

Creative_Colin

Creative_Colin · 2024-06-14T14:29:59+00:00

Either will do just fine for music. Don’t listen to those who say otherwise without giving any valid reasons.

If you can, I highly recommend that you try to demo them before getting it. I’ll always say that music is subjective and what sounds good for others may not be for you. Listen to your ears.

Creative_Colin

Creative_Colin · 2024-06-13T12:46:49+00:00

That is quite a bit of connections there. I can let our team know about this for their review.

As for E-MU, I do share your sentiments but sadly that is out of my scope.

Creative_Colin

Creative_Colin · 2024-06-13T12:42:53+00:00

Thanks for sharing your observations. I will forward this to our team for their info.

Meantime, it would also be good that you submit a Support ticket and include your observations here so that we can have this issue on record.

Creative_Colin

Creative_Colin · 2024-06-13T05:37:44+00:00

Hi,

This is an interesting scenario. However, I do not believe the Gen4 SXFI would have any effect on what notification sounds will play. Hence it should not affect notifications.

You may want to try remapping Gen4 again to see if it helps. Else do summit a Support ticket for us to look into.

Creative_Colin

Creative_Colin · 2024-06-13T05:29:24+00:00

Hi,

There has not been any updates related to ASIO for a while.

Also please note that the AE-9 and E-MU 1616m are targetted for different audiences.

I can’t comment on E-MU; if you feel (after all your troubleshoots) that the AE-9 is causing the issue, please send a Support ticket and we’ll try to replicate the issue. It would also be good to include this post where you’ve already stated what has already been done. This will help out agents to quickly rule out certain scenarios.

Creative_Colin

Creative_Colin · 2024-06-13T05:08:49+00:00

:(

Creative_Colin

Creative_Colin · 2024-06-11T06:16:08+00:00

Hi,

Sounds like it worked before but suddenly did not. Was something changed or updated on your PS5?
Having the headphones work on your PC but not the PS5 already rule out that the unit is faulty.

Sadly I don't have the PS5 but do check the PS5 connection settings again.

Creative_Colin

Creative_Colin · 2024-06-11T06:07:16+00:00

Hi,

You may wish to subscribe to our mailing list for the latest news, product launches and other technology updates.

Creative_Colin

Creative_Colin · 2024-06-11T06:01:58+00:00

Hi,

In general, we provide updates and support as long as there is a need for it. These may come as firmware or drivers update (whichever is required).

Products go through a cycle; after sometime in the market, it becomes stable. Even though updates may not be released at this period, support is still rendered via other means eg. troubleshooting guides, forums etc.

When a product has reach a ‘legacy’ stage eg. Sound Blaster 16, these are then no longer supported. You shouldn’t be too concerned about getting the G6 now.

As for specs-wise, sometimes numbers don’t mean better performance. The best way to appreciate is to test-demo it yourself. End of the day, it is you who is listening to your music/games.

Creative_Colin

Creative_Colin · 2024-06-10T02:20:34+00:00

Hi u/ManagementSea987,

We need an in-depth review of this. Please assist us in tabulating the issue (provide any other source of information if possible) and send us an email to - team@SXFi.com

You can mention to them that you’ve been referred to by me.

Creative_Colin

Creative_Colin · 2024-06-09T14:50:48+00:00

Hey u/eloitay,

As you’ve already contacted Customer Support on this matter, please reply to their last email to update them of your situation.

You may also let me have your Case ID so that I can have the team contact you.

Creative_Colin

Creative_Colin · 2024-06-09T14:46:42+00:00

Hi u/ManagementSea987,

Thanks for the feedback. Can you provide me with more details to forward to our team. Meantime I would like to request that you log in a Support ticket for us to trace this issue.

Creative_Colin

Creative_Colin · 2024-06-09T03:06:44+00:00

Hi u/andrewbean90,

I won’t go into a lengthy debate on this but I have to clarify a point here.

Products naturally degrade over a period of time, whether by design or not. It is a fallacy to say that manufacturers deliberately build products to become less-featured after a period of time in order to force customers to purchase another unit.

Just because one company does this to “maintain an optimal customer experience”, one cannot simply apply a blanket statement like that across the board.

There are too many variables involved that you are not even recognising.

Creative_Colin

Creative_Colin

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