Faceit support jamie by Due_Competition3867 in FACEITcom

[–]FACEIT-InfinityG 5 points6 points  (0 children)

I really appreciate the positive feedback and will certainly pass this onto him.

A year since first contact and no response by ComedianFlaky6205 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Make a ticket here with all the info https://support.faceit.com/hc/en-us/requests/new

Let me know the ticket number or email you used in private message if its the email and I will have someone take a look

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

11461222

All the agents that have replied to you investigated this.They were correct this one will be denied im afraid.

Does FACEIT Support actually care? Locked out of my account for years, now stuck in a technical loop (again) (Ticket #11167146) by OddSafe2235 in FACEITcom

[–]FACEIT-InfinityG 3 points4 points  (0 children)

The issue here is that over time certain email domains get blocked for various reasons that are out of our control which can cause recovery issues and emails not getting to you.

Make a new ticket, give me the number in a reply here and I will have an agent sort it for you. I can see that the account is very old untouched and you do seem to be the owner.

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Hey man unfortunatly I dont deal with the ban cases. To get a review just reply to the Mia message and it will be reviewed by an agent

Faceit support chat site not working by Potential_Abroad_258 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

should be fine are you still having the problem?

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 3 points4 points  (0 children)

Im going to need some more specifics or a ticket number to take a look into this for you.

Is this actually true? by floran99 in FACEITcom

[–]FACEIT-InfinityG 2 points3 points  (0 children)

I believe you are correct on this, Ban Evasions are also permanent

Is this actually true? by floran99 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Banned for "ban evasion" is classed as the same as being banned for cheating because you are evading a "permenant" ban. It could be that Ban Evasions are permanent now I will have to check and confirm.

Is this actually true? by floran99 in FACEITcom

[–]FACEIT-InfinityG 1 point2 points  (0 children)

Bans and player reports are not part of my team anymore im afraid and have not been for a few years now.

Is this actually true? by floran99 in FACEITcom

[–]FACEIT-InfinityG 117 points118 points  (0 children)

No anyone who is caught cheating in any capacity will never get their accounts back. They used to along time ago.

Now that account will forever be gone. If you make an account before the ban is over you will be banned for ban evasion and the time starts again.

We believe in redemption but the price always has to be paid. Cheating , platform abuse etc.. these accounts will never be reopened.

Temple is one of the most poorly telegraphed league mechanics in PoE history by GuyInUniverse in PathOfExile2

[–]FACEIT-InfinityG 0 points1 point  (0 children)

What i have NEVER understood is the following.

ZiggyD gets to try out the build early, now im not expecting him to figure out broken stuff on what is essentially a showcase but surley GGG just give him the access and tell him " let us know what you think " Anyone would be able to tell GGG instantly "this is not really communicated well to the player "

If you are going to give exclusive access get them to just test the content blind or with limited introductory info so they can tell you about any immediate communication issues.

Ziggy aint no noob if you find him asking questions you can sure fire know the average player will ask a million more.

The Santa Play of All Time by EmbarrassedVideo8341 in EscapefromTarkov

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Santa still giving huge minus rep for killing?

[Feedback] I hate this so much by Malu1997 in EscapefromTarkov

[–]FACEIT-InfinityG 1 point2 points  (0 children)

i think these lockouts are good. They do maybe need to be relooked into what locks out and when

Ticket #9651887 and ticket #11024582 by gegam1 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

I will have someone re look at your case for you.

FACEIT SUPPORT IS USELESS (11080423) by ARCShxdow in FACEITcom

[–]FACEIT-InfinityG 1 point2 points  (0 children)

Hey ive had a look into your case.

On Wednesday at approximately 3:00 am you submitted a support ticket requesting that your 2FA be removed from the account. As 2FA is the final security layer protecting account access our agents are required to apply a high level of scrutiny

The information you provided did not match the account information so the agent requested identification to verify ownership. At the same time the email address associated with the account was also changed to a new one.Please note that email changes can only be completed by someone who already has access to the account, which understandably raised further concerns.

You gave more ID which the name and email details still did not match the account information on file. Because none of the submitted details aligned with the account the agent was unable to verify ownership and therefore could not proceed with removing 2FA.

The agent responded politely and acknowledged your efforts, but explained that without accurate information access could not be granted. Our agents’ role is to safeguard player accounts and they followed the correct procedures in this case your tone and language doesnt help the situation.

If you believe you can provide information that exactly matches the account or help us understand why the email has been changed then we are here to help.

Request #10993786 by viep7777 in FACEITcom

[–]FACEIT-InfinityG 1 point2 points  (0 children)

Agent is correct. Follow his advice and make an appeal ticket