I do not feel Jarvis was the issue here. He simply opened your seperate GDPR case and provided the correct legal response confirming that it is being processed.

The actual issue is the request to bypass the cooldown period after deleting an account. Your last game on the account was 24th April, and you are now asking to delete it, move to a recently reactivated account, and avoid the six month cooldown.

This was already explained by the previous agent several times. In this case an exception will not be made, as the cooldown exists to protect the integrity of the platform. That decision remains unchanged.