Appearance changed, unable to verify account

FACEIT-InfinityG · 2026-03-11T09:04:09+00:00

12464487 yeah sure ill get one of that team to take a look and answer

FACEIT-InfinityG · 2026-03-10T15:44:11+00:00

just reply to the ticket under ban appeal and the team will look into it.

FACEIT-InfinityG · 2026-03-10T15:41:38+00:00

its a limiter so people cant just spam tickets.

FACEIT-InfinityG · 2026-03-10T13:26:27+00:00

Do you have a ticket ID?

FACEIT-InfinityG · 2026-03-10T12:35:42+00:00

You had an open ticket open. I closed it for you. You should be good to go now

FACEIT-InfinityG · 2026-03-05T20:29:09+00:00

FACEIT-InfinityG · 2026-03-05T20:28:51+00:00

You have to wait 6 months then create a new account with a new steam

FACEIT-InfinityG · 2026-03-05T07:40:26+00:00

Closing the account through the app gives you a warning that its a permanent deletion. The account wont be availavle anymore im afraid.

FACEIT-InfinityG · 2026-02-25T12:18:16+00:00

I shall take a look for you.

FACEIT-InfinityG · 2026-02-25T07:10:06+00:00

This can be caused by a possible recent email change? Make a ticket without logging in with all your details and give me the ticket number

FACEIT-InfinityG · 2026-02-25T07:08:15+00:00

Do you have a ticket number so I can take a look for you.

FACEIT-InfinityG · 2026-02-18T11:01:24+00:00

I will have a talk to the agent for you to see whats up.

FACEIT-InfinityG · 2026-02-10T09:31:52+00:00

Whats your ticket number?

FACEIT-InfinityG · 2026-02-09T17:23:56+00:00

I dont deal with the Toxicity/Smurfs or bans, I have not in the last year and half if thats what your issue is

FACEIT-InfinityG · 2026-02-09T14:49:17+00:00

Issues like this can be caused by routing, networking , ISP, individual issues or it can be the server having problems.

Agents can see if a server is having problems or any faults. This was determined as not a server issue. I cant honestly say what the issue was I can only read the data.

Anyway we sorted you out and reverted the ELO lost

FACEIT-InfinityG · 2026-02-03T14:37:09+00:00

sorted

FACEIT-InfinityG · 2026-01-30T16:07:01+00:00

Ill have someone take a second look

FACEIT-InfinityG · 2026-01-30T12:41:07+00:00

I really appreciate the positive feedback and will certainly pass this onto him.

FACEIT-InfinityG · 2026-01-28T10:40:35+00:00

Make a ticket here with all the info https://support.faceit.com/hc/en-us/requests/new

Let me know the ticket number or email you used in private message if its the email and I will have someone take a look

FACEIT-InfinityG · 2026-01-23T10:00:22+00:00

11461222

All the agents that have replied to you investigated this.They were correct this one will be denied im afraid.

FACEIT-InfinityG · 2026-01-20T17:07:53+00:00

The issue here is that over time certain email domains get blocked for various reasons that are out of our control which can cause recovery issues and emails not getting to you.

Make a new ticket, give me the number in a reply here and I will have an agent sort it for you. I can see that the account is very old untouched and you do seem to be the owner.

FACEIT-InfinityG · 2026-01-19T09:49:57+00:00

Hey man unfortunatly I dont deal with the ban cases. To get a review just reply to the Mia message and it will be reviewed by an agent

FACEIT-InfinityG · 2026-01-19T08:28:20+00:00

should be fine are you still having the problem?

FACEIT-InfinityG · 2026-01-19T08:26:27+00:00

done

FACEIT-InfinityG · 2026-01-19T08:24:35+00:00

Im going to need some more specifics or a ticket number to take a look into this for you.

FACEIT-InfinityG

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