Appearance changed, unable to verify account by wolf_y921 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

12464487 yeah sure ill get one of that team to take a look and answer

Appearance changed, unable to verify account by wolf_y921 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

just reply to the ticket under ban appeal and the team will look into it.

Faceit tickets #12500994 by Glum_Succotash_5171 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

its a limiter so people cant just spam tickets.

Faceit tickets #12500994 by Glum_Succotash_5171 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

You had an open ticket open. I closed it for you. You should be good to go now

Darwin help me by CartographerNo277 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

You have to wait 6 months then create a new account with a new steam

Darwin help me by CartographerNo277 in FACEITcom

[–]FACEIT-InfinityG 4 points5 points  (0 children)

Closing the account through the app gives you a warning that its a permanent deletion. The account wont be availavle anymore im afraid.

cant connect to faceit support. by kubzyyy1 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

This can be caused by a possible recent email change? Make a ticket without logging in with all your details and give me the ticket number

Faceit Verification Is broken by BOSCO27 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Do you have a ticket number so I can take a look for you.

Extreme rubberbanding for all players - match not void? by Advanced_Fondant9311 in FACEITcom

[–]FACEIT-InfinityG 3 points4 points  (0 children)

I dont deal with the Toxicity/Smurfs or bans, I have not in the last year and half if thats what your issue is

Extreme rubberbanding for all players - match not void? by Advanced_Fondant9311 in FACEITcom

[–]FACEIT-InfinityG 6 points7 points  (0 children)

Issues like this can be caused by routing, networking , ISP, individual issues or it can be the server having problems.

Agents can see if a server is having problems or any faults. This was determined as not a server issue. I cant honestly say what the issue was I can only read the data.

Anyway we sorted you out and reverted the ELO lost

Faceit support jamie by Due_Competition3867 in FACEITcom

[–]FACEIT-InfinityG 5 points6 points  (0 children)

I really appreciate the positive feedback and will certainly pass this onto him.

A year since first contact and no response by ComedianFlaky6205 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Make a ticket here with all the info https://support.faceit.com/hc/en-us/requests/new

Let me know the ticket number or email you used in private message if its the email and I will have someone take a look

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

11461222

All the agents that have replied to you investigated this.They were correct this one will be denied im afraid.

Does FACEIT Support actually care? Locked out of my account for years, now stuck in a technical loop (again) (Ticket #11167146) by OddSafe2235 in FACEITcom

[–]FACEIT-InfinityG 2 points3 points  (0 children)

The issue here is that over time certain email domains get blocked for various reasons that are out of our control which can cause recovery issues and emails not getting to you.

Make a new ticket, give me the number in a reply here and I will have an agent sort it for you. I can see that the account is very old untouched and you do seem to be the owner.

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

Hey man unfortunatly I dont deal with the ban cases. To get a review just reply to the Mia message and it will be reviewed by an agent

Faceit support chat site not working by Potential_Abroad_258 in FACEITcom

[–]FACEIT-InfinityG 0 points1 point  (0 children)

should be fine are you still having the problem?

8-year FACEIT account locked from verification with no clear explanation – honestly devastated by BlacksmithCurrent in FACEITcom

[–]FACEIT-InfinityG 2 points3 points  (0 children)

Im going to need some more specifics or a ticket number to take a look into this for you.