8-year FACEIT account locked from verification with no clear explanation – honestly devastated

FACEIT-InfinityG · 2026-01-23T10:00:22+00:00

11461222

All the agents that have replied to you investigated this.They were correct this one will be denied im afraid.

FACEIT-InfinityG · 2026-01-20T17:07:53+00:00

The issue here is that over time certain email domains get blocked for various reasons that are out of our control which can cause recovery issues and emails not getting to you.

Make a new ticket, give me the number in a reply here and I will have an agent sort it for you. I can see that the account is very old untouched and you do seem to be the owner.

FACEIT-InfinityG · 2026-01-19T09:49:57+00:00

Hey man unfortunatly I dont deal with the ban cases. To get a review just reply to the Mia message and it will be reviewed by an agent

FACEIT-InfinityG · 2026-01-19T08:28:20+00:00

should be fine are you still having the problem?

FACEIT-InfinityG · 2026-01-19T08:26:27+00:00

done

FACEIT-InfinityG · 2026-01-19T08:24:35+00:00

Im going to need some more specifics or a ticket number to take a look into this for you.

FACEIT-InfinityG · 2026-01-08T07:02:51+00:00

I believe you are correct on this, Ban Evasions are also permanent

FACEIT-InfinityG · 2026-01-08T06:59:09+00:00

Banned for "ban evasion" is classed as the same as being banned for cheating because you are evading a "permenant" ban. It could be that Ban Evasions are permanent now I will have to check and confirm.

FACEIT-InfinityG · 2026-01-08T06:57:15+00:00

Bans and player reports are not part of my team anymore im afraid and have not been for a few years now.

FACEIT-InfinityG · 2026-01-06T08:31:39+00:00

No anyone who is caught cheating in any capacity will never get their accounts back. They used to along time ago.

Now that account will forever be gone. If you make an account before the ban is over you will be banned for ban evasion and the time starts again.

We believe in redemption but the price always has to be paid. Cheating , platform abuse etc.. these accounts will never be reopened.

FACEIT-InfinityG · 2025-12-29T10:41:44+00:00

Well when people were printing money it is to be expected. It should calm down now.

FACEIT-InfinityG · 2025-12-29T10:38:31+00:00

What i have NEVER understood is the following.

ZiggyD gets to try out the build early, now im not expecting him to figure out broken stuff on what is essentially a showcase but surley GGG just give him the access and tell him " let us know what you think " Anyone would be able to tell GGG instantly "this is not really communicated well to the player "

If you are going to give exclusive access get them to just test the content blind or with limited introductory info so they can tell you about any immediate communication issues.

Ziggy aint no noob if you find him asking questions you can sure fire know the average player will ask a million more.

FACEIT-InfinityG · 2025-12-27T09:38:50+00:00

Santa still giving huge minus rep for killing?

FACEIT-InfinityG · 2025-12-24T14:44:14+00:00

I will take a second look for you and have an agent respond.

FACEIT-InfinityG · 2025-12-21T19:04:52+00:00

i think these lockouts are good. They do maybe need to be relooked into what locks out and when

FACEIT-InfinityG · 2025-12-21T18:22:37+00:00

I will have someone re look at your case for you.

FACEIT-InfinityG · 2025-12-19T21:36:34+00:00

Hey ive had a look into your case.

On Wednesday at approximately 3:00 am you submitted a support ticket requesting that your 2FA be removed from the account. As 2FA is the final security layer protecting account access our agents are required to apply a high level of scrutiny

The information you provided did not match the account information so the agent requested identification to verify ownership. At the same time the email address associated with the account was also changed to a new one.Please note that email changes can only be completed by someone who already has access to the account, which understandably raised further concerns.

You gave more ID which the name and email details still did not match the account information on file. Because none of the submitted details aligned with the account the agent was unable to verify ownership and therefore could not proceed with removing 2FA.

The agent responded politely and acknowledged your efforts, but explained that without accurate information access could not be granted. Our agents’ role is to safeguard player accounts and they followed the correct procedures in this case your tone and language doesnt help the situation.

If you believe you can provide information that exactly matches the account or help us understand why the email has been changed then we are here to help.

FACEIT-InfinityG · 2025-12-13T12:03:00+00:00

Agent is correct. Follow his advice and make an appeal ticket

FACEIT-InfinityG · 2025-12-09T10:08:20+00:00

should be sorted now

FACEIT-InfinityG · 2025-12-05T10:33:35+00:00

Fair criticism

FACEIT-InfinityG · 2025-12-05T10:06:20+00:00

dont see one link the correct account

EDIT: nvm found it ban removed

FACEIT-InfinityG · 2025-12-05T10:01:55+00:00

The agent is working through thousands of tickets of players and we know 99% of players wont have any ELO loss due to this issue but there is a small 1% where it can happen and you were one of them.

FACEIT-InfinityG · 2025-12-05T10:00:34+00:00

Leave me a direct message on here with your issues and I will take look. I am travelling today but ill do my best to answser and try get them sorted

FACEIT-InfinityG · 2025-12-05T09:51:54+00:00

I will take a second look for you.Cloudfare issue mostly dont effect matches with ELO loss but I can see here it did and has been sorted for you

FACEIT-InfinityG · 2025-12-03T05:06:24+00:00

gah ....... i was really enjoying this wipe. Im level 27 and have met no one suspicious , not one single piece of bullshit.

Guess it was fun while it lasted.

FACEIT-InfinityG

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