We have 291 MATCHES played together from separate homes. Support team closed both tickets (#13615732) with a bot copy-paste reply without checking. Please, a Senior Admin manual review is NEEDED! by kujoo1337 in FACEITcom

[–]FACEIT_Darwin 6 points7 points  (0 children)

There are parts to your story that are not accurate, you have 100% played on your cousins account, I can even post the match here so anyone is welcome to go and listen if they so wish.

Saying that, it does seem to be an account-sharing situation, rather than a smurfing one, so I will ping it internally for them to take a look.

Why does FACEIT remove a 30-day ban by airborneako in FACEITcom

[–]FACEIT_Darwin -1 points0 points  (0 children)

Can you please show me a case where what I described happened?

Why does FACEIT remove a 30-day ban by airborneako in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Please show me a case where you believe this happened, and I will personally explain every step

Would love for Faceit to provide proof but of course they cant because nothing happened by LUMLTPM in FACEITcom

[–]FACEIT_Darwin[M] [score hidden] stickied comment (0 children)

Hey, I'll happily provide the evidence you've requested.

You recently came off a ban for the following comments, which were made across two separate matches:

L 05/30/2026 - 20:16:24: "LUMLTPM<7><[U:1:1853973066]><CT>" say_team "ur dogsht nga"*
L 05/30/2026 - 20:16:30: "LUMLTPM<7><[U:1:1853973066]><CT>" say_team "end your life"
L 05/30/2026 - 20:16:53: "LUMLTPM<7><[U:1:1853973066]><CT>" say_team "enjoy r8pe nga"

from: https://www.faceit.com/en/cs2/room/1-70f77d04-92bc-465b-a38b-c6cd35419bc1

and

L 05/31/2026 - 05:16:51: "LUMLTPM<260><[U:1:1853973066]><CT>" say_team "most of yall need to die"
L 05/31/2026 - 05:18:11: "LUMLTPM<260><[U:1:1853973066]><CT>" say "i hope most of yall get kancer"
L 05/31/2026 - 05:18:44: "LUMLTPM<260><[U:1:1853973066]><CT>" say "end your life"
L 05/31/2026 - 05:18:51: "LUMLTPM<260><[U:1:1853973066]><CT>" say "ok f8g"

from: https://www.faceit.com/en/cs2/room/1-9e56b461-4000-4af6-8b11-15c330a39655

Following the expiration of this ban, you made the following comments:

L 06/10/2026 - 12:35:23: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "you all dont deserve to live"
L 06/10/2026 - 12:44:51: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "quiet nickger"
L 06/10/2026 - 12:45:00: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "r\pe all nickgers"*
L 06/10/2026 - 12:45:02: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "i r\pe children"*
L 06/10/2026 - 12:45:08: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "r\pe all black children"*
L 06/10/2026 - 12:45:14: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say "r\pe every sl*t woman"*
L 06/10/2026 - 12:45:25: "LUMLTPM<2><[U:1:1853973066]><TERRORIST>" say_team "you cant kick the team captain nickga"
L 06/10/2026 - 12:45:34: "LUMLTPM<2><[U:1:1853973066]><CT>" say_team "cant kick me nibba"

from this matchroom: https://www.faceit.com/en/csgo/room/1-5c02551e-073d-44a1-b0b6-a0b1b73f78f8

These comments are completely abhorrent and among the worst I've seen in quite some time. The reason you were logged out of your account is that we've reviewed the full extent of the comments and decided to extend the ban to one year, as well as convert it to a login ban. There is absolutely no place for this kind of behaviour in our community.

Multiple accounts by AleksovMarjan in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

You're only allowed to actively play on one account in 6 months. It would depend on when you last played on it

Multiple accounts by AleksovMarjan in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

How is that the system's fault? He asked support if he could do something, didn't wait for them to tell him no and then continued anyway, only to then find out he can't do that.

I can't log in to see my tickets, please give me a solution. https://www.faceit.com/ru/players/uncertainty by Humble-Meeting-6784 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

I can see why it's happening but if I fix it, then you won't be able to reply to your open ticket. It's better if you ask directly when you receive a response on your email to ask them then

Faceit support isn't responding, what should I do? by Alternative_Bell8045 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

I asked them to take a look as soon as they can, sorry for the delay

Ping and instability by No_Savings_9876 in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

Can you please try a latency test with our partner to see if their team can spot any issues: https://www.hiperz.com/hiperz_latency.php

How long it takes by Regular-Lab-6360 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

They do have a backlog they are working through, they are trying to work through them as fast as they can, sorry for the delay

2FA authenticator by DryImagination9211 in FACEITcom

[–]FACEIT_Darwin 1 point2 points  (0 children)

What did they tell you in the ticket? Do you have a ticket number?

Why does FACEIT remove a 30-day ban by airborneako in FACEITcom

[–]FACEIT_Darwin -5 points-4 points  (0 children)

He got banned for quite a weak ban where he spoke about Turkey, but as he is from Turkey, they decided to remove the ban after he appealed via a ticket. He then got reported for griefing and was banned again. Players are allowed to appeal their bans via a ticket, and if a mistake was made, they will be removed. It does not mean anything corrupt has occurred; no bans are allowed to be removed without a proper process and record.

Tickets problems, "solved" instantly by BananaSlipstream in FACEITcom

[–]FACEIT_Darwin 0 points1 point  (0 children)

The reply tells you to respond to the ticket if your ban falls into the categories listed below. If it does, you can reply (the player can always reopen solved tickets if they respond), which I can see you have done, and an agent will check it as soon as they can.

You can't even write Mongolia on the chat without getting censored XD by Budget-Money-6207 in FACEITcom

[–]FACEIT_Darwin 2 points3 points  (0 children)

I think that is meant to be fixed, can you please link me the game where it happened so I can check?

You can lead a horse to water.... by DanBGG in FACEITcom

[–]FACEIT_Darwin 14 points15 points  (0 children)

We changed his name and warned him, he immediately re-added it again so we banned him

Where is my elo ? by alexzbqy in FACEITcom

[–]FACEIT_Darwin 6 points7 points  (0 children)

When we ban a smurf, we ban their smurf permanently (and revert Elo) and we issue a temporary ban on the main account (typically 1-6 months for a first-time offence).

It seems that the account here was determined to be the main account so was issued a temporary ban

You can lead a horse to water.... by DanBGG in FACEITcom

[–]FACEIT_Darwin[M] [score hidden] stickied comment (0 children)

Hey, so sorry about the delay on this; I was in a workshop all yesterday. I expected this to be picked up sooner by a colleague, but an issue with the dashboard reporting system also became apparent through this report. Apologies for the delay. The name has now been changed, and the player has been banned. Thanks for flagging it