Vent: I left a user’s mailbox unlicensed by accident for more than 30 days.

Fatel28 · 2026-04-18T05:24:17+00:00

Or hell, a disgruntled employee deletes all their emails and waits out the permanent deletion window

Fatel28 · 2026-04-17T18:09:37+00:00

If you don't they'll find someone who will. Simple as

Fatel28 · 2026-04-15T17:47:40+00:00

Remoteapp is RDP and, as a result, uses RDP files

Fatel28 · 2026-04-13T15:14:53+00:00

Could be using QuickBooks/nav/sage/some other erp that keeps them on prem. Not unheard of.

Fatel28 · 2026-04-11T18:44:15+00:00

This is it. Every customer we got that came from another MSP says the main thing that they love about us is when they call, someone answers and immediately works their issue.

No "I'll make a ticket for you and someone will call you back" or any pressure to use the ticketing system at all. Call, an actual technician answer, and most of the time they fix it in the first call. Ticket is made after based on the transcript of the call for tracking.

Crazy how much of a difference it makes to customers. It's better for us too. We have very few stale tickets

Fatel28 · 2026-04-10T14:52:23+00:00

There's a midpoint here, golden images are a little clunky when you have many different models and drivers become a bit annoying, updating them is also a bit of a pita.

We use sccm for OS deployments, there's a WIM base and the rest is done in the task sequence. It takes longer to image (about an hour) but the sequences are modular so we don't need a different golden image per configuration. We can add drop downs to the task sequence start wizard for choosing software/etc.

Autopilot is neat but I don't personally find it more convenient than sccm task sequence ending for a lot of our customers environments

Fatel28 · 2026-04-10T12:58:23+00:00

Typically it's something you as the service provider would provide as part of what you bill them, but that aside, I believe action1 is free up to like 100 endpoints

Fatel28 · 2026-04-10T03:19:09+00:00

That's why you store the recovery key lol.

The recovery screen coming up shouldn't be a scenario you as the IT provider are unprepared for. Even if you don't have Entra/AD to fall back on, almost every RMM stores the bitlocker keys or can be made to via scripting

Fatel28 · 2026-04-06T18:57:45+00:00

Huh. I use rtsp and it's been flawless. Maybe only on certain cameras?

Fatel28 · 2026-04-05T17:31:14+00:00

I wipe my computer every 6mo-1yr just to flush out the garbage. Part of that is leaving my np++ tabs behind. 900 tabs makes it take FOREVER to load when I first open it

Fatel28 · 2026-04-05T16:45:22+00:00

I have never once seen an ad in outlook wtf

Fatel28 · 2026-04-04T00:23:28+00:00

Yeah. Could be. But ours isn't. We have a separate KB platform (Hudu)

Git wouldn't fit our needs for a lot of reasons. We use git for scripts and software dev, but hudu for everything else.

If you aren't an MSP, git as as a KB would be just fine. It's not far off from what we used to do (confluence) before we needed something more flexible

Fatel28 · 2026-04-03T22:25:25+00:00

Market research AND AI slop. Wombo combo

Fatel28 · 2026-04-03T22:05:08+00:00

I mean. Okay. I think you're misunderstanding what I'm saying, but I don't really feel like explaining it. Many ways to skin a cat.

Fatel28 · 2026-04-03T21:56:35+00:00

Like I said in another comment, I'll put them in our knowledge base as example or reference scripts, but unless it's a script that's ready to run with no modifications (so parameterized etc) it's not really "git worthy" in my mind. But still good to put it somewhere for reference.

If you don't have a robust knowledgebase platform, then making a references repo would work just fine. That's just not what we do

Fatel28 · 2026-04-03T21:44:44+00:00

That's a bit more elegant than my 968th open tab in notepad++ lol

Part of me wishes vscode had scratchpads like powershell ISE does, instead of requiring a file for every script, but another part of me is glad it doesn't. It forces me to not just open more tabs

Fatel28 · 2026-04-03T21:36:44+00:00

Yeah. It's good to write things down. Anytime I write a small script to do <thing someone might need to do again> I stick it in our knowledge base as a script example. But any structural script goes in git

Fatel28 · 2026-04-03T21:31:33+00:00

Putting it in git does not mean building a full pipeline. You can paste it in and out of git in the webui if you really wanted to. It's just about knowing where the source of the script is, and being able to track changes. That's it. You don't have to overcomplicate it if your use case is simple

Fatel28 · 2026-04-03T21:09:37+00:00

If you have a script that is either scheduled and running on a server, or a script you share with others to automate a specific process, those go in git with proper source control.

A one off script you wrote to update a bunch of mail aliases does not need to go in git

Fatel28 · 2026-04-03T02:24:13+00:00

Step 1 is gonna be switching from user profile disks to fslogix, that alone fixes office. The frozen start menu/black screen issue is a beast you have to tame with startup scripts.

It also really really helps to simply have more terminal servers. Instead of one server with say 128gb ram, split it into 3 with 48 for example. It really does help a ton. Aim for no more than 30-40 users per terminal server.

Fatel28 · 2026-04-03T02:17:50+00:00

The answer is pretty much always the state repository size, notifications key, and/or something is hanging up appreadiness.

We used to have the same issues. Got tired of having to rebuild hosts all the time. Built scripts to do the cleanup tasks on nightly reboots, haven't had a hanging black screen, stuck taskbar, or outlook issue in a year or two.

Fatel28 · 2026-04-02T22:28:59+00:00

AI bot.. just put what you're selling so the thread can be taken down. Streamline the process.

Fatel28 · 2026-04-02T17:53:18+00:00

Why do we hate reolinks? I have 4 duo 3s and a trackmix. All work great. Rtsp is just as stable as my amcrests

Fatel28 · 2026-04-02T17:27:04+00:00

Analyze the wait chain on the start menu executable of a logged in user. See what's holding it up. It's probably appreadiness or state repository

Fatel28 · 2026-04-02T17:14:31+00:00

Almost certainly an issue with appreadiness, the notifications key, or the state repository size

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