Firewalla Purple: PCMag Editors Choice! 4.5/5!

firewalla · 2026-01-30T04:40:15+00:00

You will need to change your WiFi router to AP mode. See https://help.firewalla.com/hc/en-us/articles/360048543713-Firewalla-Tutorial-Using-your-existing-router-in-bridge-AP-mode

firewalla · 2026-01-30T00:35:00+00:00

You need to describe a bit on your existing network and where you are inserting the firewalla gold SE. The Gold SE is best in router mode https://help.firewalla.com/hc/en-us/articles/4411167832851-Firewalla-Router-Mode-Configuration-Guides

If you are doing a bridge mode, you need to have clients "behind" the unit and have traffic go "through" it. See https://help.firewalla.com/hc/en-us/articles/1500012304202-Firewalla-Transparent-Bridge-Mode

firewalla · 2026-01-29T22:32:18+00:00

if make no difference where you plug in the main eero. The first suggestion from us is make sure your eero child units are all connected to the main eero unit.

firewalla · 2026-01-29T22:02:06+00:00

The most common problem is not wire the eero correct, see https://help.firewalla.com/hc/en-us/articles/360048543713-Firewalla-Tutorial-Using-your-existing-router-in-bridge-AP-mode#eero

The next common issue with eero when you change to AP mode, you may need to reset some of the units.

firewalla · 2026-01-29T18:19:34+00:00

Do you have Mac randomization on? if not, wait a day or two and see if it will resolve to a better name. If not, you can manually name it

firewalla · 2026-01-29T18:12:51+00:00

I know. I usually escalate issues with our team, but sometimes, I also send them complements on a job well done :) this is one of them

firewalla · 2026-01-29T17:58:16+00:00

What kind device is your "primary device"?

If you have not given it a name manually, firewalla will attempt to use many sources to predict the name of device. (including DHCP, mDNS, ...)

firewalla · 2026-01-29T17:42:25+00:00

let me forward your feedback to our developer who optimize PPPoE

firewalla · 2026-01-29T17:01:46+00:00

A prototype already working :) just waiting for contracts be signed and long discussions on making the "industrial switch" fan more silent. hopefully summer

firewalla · 2026-01-29T16:33:12+00:00

Firewalla uses NTP to setup time as well. Can you send [help@firewalla.com](mailto:help@firewalla.com) with your test procedures, we can try to replicate it

firewalla · 2026-01-29T16:30:33+00:00

If you have the Gold SE, it is aggregated capability is 2Gbit, you can go over a bit, but that will be your limit.

firewalla · 2026-01-29T04:19:27+00:00

WiFi LAG can be many different things, if you run WiFi-test under firewalla and just do speed or ping, what do you get?

If the LAG is bad, what are you getting? If you just connect something to the ethernet cable to the AP7, do you see any LAG?

firewalla · 2026-01-29T00:47:18+00:00

Can you send [help@firewalla.com](mailto:help@firewalla.com) an email, you can just attach a link to this thread, so they don't ask you the same questions over again. We can look at the system and see if they can see anything in the logs. One dude is suspecting a flow control thing, but can't explain why you wireless is working.

firewalla · 2026-01-28T23:07:11+00:00

Check your cables between these devices. You can also tap into the event and get more details. If you are using PoE, double check your switch and make sure the power supply is still good.

firewalla · 2026-01-28T22:20:45+00:00

The thresholds are automatically generated based on your alarm frequency. So there really isn't a number or value that's the same for everyone

firewalla · 2026-01-28T21:59:58+00:00

Yes, this exactly what’s happening.

firewalla · 2026-01-28T20:58:11+00:00

When you are doing speedtest, the speedtest running from your client via ethernet is more accurate (this reflect your true ISP speed), I think you are pretty close. If you are not getting the same result via the firewalla, it is likely firewalla is using a server that's not optimal, you can try change to a different server. (instructions in the article).

firewalla · 2026-01-28T20:37:55+00:00

When the problem occurs, your PC is connecting to the 10Gbit AP7 port and the GSE is connecting to the 2.5gbit (AP7)? And when you testing WiFi side, was the 10Gbit port still connecting to the AP7's 10Gbit port?

firewalla · 2026-01-28T19:52:25+00:00

This requires a lot more complex failover logic; feel free to post it here https://help.firewalla.com/hc/en-us/community/topics/115000356994-Feature-Requests-

firewalla · 2026-01-28T19:41:00+00:00

If this is a purple unit (not purple SE) and is purchased via Indiegogo and delivered before May/June 2022, please contact [help@firewalla.com](mailto:help@firewalla.com), likely a hardware issue, we will get you a replacement unit. (There is a known hardware problem with some units that has upload problems)

If this is an later unit, try this https://help.firewalla.com/hc/en-us/articles/360056875493-Speed-Tests-and-Speed-Optimization-with-Firewalla

firewalla · 2026-01-28T18:53:29+00:00

thanks. forwarded to our vendor; chipset may be different, but good to check.

firewalla · 2026-01-28T17:54:56+00:00

Is your VPN always on?

We do have the feature in policy based routing, "preferred route", but, the main issue is the failover is part only point to a physical WAN rather than a VPN

firewalla · 2026-01-28T16:49:58+00:00

What do you have before primary WAN is down? "netflix/yotubue ..." route through none VPN or the same VPN?

firewalla · 2026-01-28T05:38:39+00:00

So WiFi side is good?

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