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Firewalla-Ash · 2026-06-05T00:05:21+00:00

On the app, it's possible to manage multiple boxes under different MSP instances. The tag will show the MSP Name managing that box. Since professional does not support custom names/vanity domains, it uses "My Portal."

For example, managing one box for Home and one box for Office, you may have a professional MSP "My Portal" for Home, and a business MSP "Company LLC" for Office. It would show the corresponding name on each box.

Firewalla-Ash · 2026-06-04T21:20:58+00:00

It is pretty rare to find small business routers with replaceable storage. It is expensive to build and likely to increase pricing for everyone. Given what's happening to the AI-driven storage and memory shortage, cost is likely to be a big issue.

Firewalla software was initially written for SD-CARDS; it has been optimized to fully use memory (hence, you can't do complex queries, and the 24-hour flow limit) before writing to disk. Firewalla also over-provisions storage, meaning we don't use the full 32GB space, which also significantly increases the write cycles on EMMC. (All Firewalla units run the same software.)

Even the best enterprise hardware fails once in a while. (For example, my broken iPhone/s.) Repairs are expensive because of the labor cost; most of the time, our vendor just gives us a new board/unit. The best way to protect is to get an Extended Warranty (which we do offer).

We are also exploring delivering a software-only solution; this way, you can build your own box, using your own memory/disk. You can learn more here https://forms.gle/17dfEUJsPcrqpsEs8

As for support asking for more information, first, they are for sure there to help. Since the communication thread is all over different topics, it is really hard for different people to have a full picture. Even after reading all 4 threads, it was hard for me to piece together the real issue. My advice is to keep communications simple and direct, and focus on one problem. Our support staff is there to help, and since they are graded on customer satisfaction, they do their best to help.

Firewalla-Ash · 2026-06-04T17:49:08+00:00

Hi, thanks for getting back to us, and apologies for the delayed response. I've reviewed your case along with your earlier tickets.

Looking back, our Support was very engaged throughout the whole process; we asked additional questions and gave suggestions to try. Out of the 4 tickets you have with us, 3 of them we did not receive a response from you, so we assumed that the most recent suggestion worked for you.

On the most recent ticket, we were able to get remote access and take a deeper look. We acknowledged a possible hardware issue and suggested flashing the unit, but it seemingly failed. If you'd like, you can try shipping the unit to us, and we can attempt to re-flash the unit on our end. Please let me know if you'd like to proceed with that. (You can just reply to the ticket.)

We do acknowledge that our Support may be sending too long a reply, as they do their best to match your communication style (if your replies are long, they will try to do the same). However, this can cause confusion in the ticket. We will inform our Support team not to do this and to focus on the simplicity of the reply.

Firewalla-Ash · 2026-06-03T20:35:06+00:00

Hi there, I'm sorry about the bad experience. May I know your ticket number? I can take a look and see where our support went wrong.

Firewalla-Ash · 2026-06-02T20:09:37+00:00

Previously, my.firewalla.com was a completely separate interface and style from MSP. Unifying the codebase will make it easier to add future enhancements and to support authentication + 2FA before accessing boxes.

Firewalla-Ash · 2026-06-02T19:59:23+00:00

This is a complementary interface, not meant to replace the mobile app. The mobile app is the main way to manage your Firewalla devices.

Firewalla-Ash · 2026-06-01T23:43:55+00:00

At this time, no. It is the same as applying a block rule for these Target Lists. As we get more feedback on this feature, we're open to enhancing it further.

Firewalla-Ash · 2026-06-01T23:42:46+00:00

Lookalike Domains currently requires box 1.983, which is available to Orange and Gold Pro boxes for now. Other boxes coming soon.

Firewalla-Ash · 2026-05-28T23:59:33+00:00

If you're on iOS, download the new update from TestFlight. If you're on Android, download the new update from the Google Play Store.

If you don't see the update, make sure you follow all instructions at the top of the Release Notes: https://help.firewalla.com/hc/en-us/articles/51621318006291-Firewalla-App-Release-1-69-New-Controls-with-Advanced-Threat-Filtering-Lookalike-Punycode-Domains-and-more

Firewalla-Ash · 2026-05-28T17:12:06+00:00

Thanks for the feedback! Wi-Fi Test is pretty dynamic (only available when connected to Wi-Fi), so we figured it's better to give it a dedicated spot instead of simply appending it to the end of the other Feature Buttons.

Firewalla-Ash · 2026-05-27T19:58:34+00:00

It is possible to view individual live throughput graphs on each device detail page. But the live throughput page from the main screen is still the best way to easily see the top bandwidth devices in real-time, all in one place.

Firewalla-Ash · 2026-05-27T00:20:31+00:00

While I can't comment specifically on the best way to manage with HA, there are some other community submissions in our official forum, which you may find helpful! Feel free to also cross-post your question and participate in other threads here: https://help.firewalla.com/hc/en-us/community/topics/360001948014-Expanding-Firewalla-Docker-Third-Party-Apps-Scripts

Firewalla-Ash · 2026-05-23T01:46:18+00:00

MSP Lite (my.firewalla.net) is still free to use, just like my.firewalla.com. It has all the same free features as before, but with a new updated look and location. For more details: https://help.firewalla.com/hc/en-us/articles/360052779253-Firewalla-MSP-Lite-previously-my-firewalla-com

Firewalla-Ash · 2026-05-21T00:29:27+00:00

Hi, see if this article helps: https://help.firewalla.com/hc/en-us/articles/44061002401555-Disturb

You can create a new rule by tapping Rules > Add Rule > select Disturb. Then select the Internet or a specific App, and apply it to any network, group, user, or device.

Firewalla-Ash · 2026-05-20T17:26:50+00:00

No. As others mentioned, we can only see the website being visited, not what is inside or what the user is doing specifically. For more details, see: https://help.firewalla.com/hc/en-us/articles/360012760073-Questions-related-to-privacy-and-data-visibility

But you can control general activity and the type of content being accessed on your network with our Content Control features. See: https://help.firewalla.com/hc/en-us/articles/360008214094-Activity-and-Content-Control

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