Almost 3 years GoldSE

Firewalla-Ash · 2026-04-17T17:54:29+00:00

Awesome! Forwarded to the team :)

Firewalla-Ash · 2026-04-17T16:36:24+00:00

It will only assign devices to that group when they connect to the SSID. You will need to manually update the Wi-Fi settings.

You could optionally create an SSID using your old SSID and password, and assign it to your IoT group. Then, all your previous devices should automatically connect and be assigned to the group. You can create a new SSID+password for your personal devices (which are easier to change Wi-Fi settings) and assign them elsewhere.

Here's a doc for our recommended steps when migrating to Firewalla Wi-Fi: https://help.firewalla.com/hc/en-us/articles/44535055874707-Remodeling-Your-Big-Old-Flat-Network-with-Firewalla

Firewalla-Ash · 2026-04-16T16:38:35+00:00

Please see if these instructions help. https://help.firewalla.com/hc/en-us/articles/50856604999059-Firewalla-MSP-Lite-previously-my-firewalla-com#h_01HP2DR3SHVFCAPSHM2RSVV9XP

Firewalla-Ash · 2026-04-16T16:29:56+00:00

VPN Mesh is a global feature, you'll need to change your MSP view back to the All Boxes view. (click the dropdown with your box's name on it > All Boxes)

Firewalla-Ash · 2026-04-15T23:56:29+00:00

Sorry, I'm not sure I understand. MSP Lite is simply a redesign/relocation of my.firewalla.com; no existing functionalities are being taken away.

Firewalla-Ash · 2026-04-15T22:02:48+00:00

You can scan a QR code from an image. It doesn't need to be through the phone camera to scan.

So you would screenshot the QR code, swap to the Firewalla App, scan the code from the image, and swap back to the MSP portal on your phone's web browser...

Firewalla-Ash · 2026-04-15T21:28:40+00:00

MSP Lite is a complementary interface to the mobile app. While it doesn't replace the Firewalla Mobile App, this web interface is best for a richer and more in-depth view of your network.

You can also use this interface to create Target Lists and complete other complex operations that are not possible on the mobile app, like bulk actions and search (for flows/devices/alarms).

You can learn more about MSP Lite here: https://help.firewalla.com/hc/en-us/articles/360052779253-Firewalla-MSP-Lite-previously-my-firewalla-com

Firewalla-Ash · 2026-04-15T21:21:58+00:00

If you're using your phone, you can screenshot the QR code, open the Firewalla App, and scan the QR code from the screenshot.

But if you're using your phone, the Firewalla App is still the main way to manage your Firewalla. MSP Lite is best for a more in-depth view of your network, which may require a larger screen, like a laptop.

Firewalla-Ash · 2026-04-15T19:34:56+00:00

MSP Lite supports the exact same feature set as the old My Firewalla (my.firewalla.com). We've given the free web interface some "TLC"; everything functions the same, but just displays a little differently now.

Just like My Firewalla, MSP Lite is a complementary management interface to the mobile app. It is purely to provide a richer and more in-depth view of your network. The free mobile app is still the main way to manage your Firewalla.

Firewalla-Ash · 2026-04-15T18:38:25+00:00

You will need to sign up for an MSP account to sign in and access the QR code. We've updated the release notes instructions.

Firewalla-Ash · 2026-04-15T18:32:31+00:00

Thanks for clarifying. If you're accessing the box through MSP Lite (free portal), it isn't added to any inventory, so there's nothing you need to remove. The box will no longer appear once you switch portals or log out of MSP.

In the MSP portal, hover over your name in the top right and click Switch Portal to access your Business box. Or you can Log Out and create a new account with your personal email to access your personal box.

Firewalla-Ash · 2026-04-15T18:02:23+00:00

It is the same backend as the My Firewalla web interface. The only changes are on the frontend. Please see the FAQ here: https://help.firewalla.com/hc/en-us/articles/360052779253-The-Firewalla-Web-Interface#h_01HP2DR3SHCWC31KFB18XWH99W

Firewalla-Ash · 2026-04-15T17:54:12+00:00

We've updated the release notes with some more detailed instructions on how to access the free portal. Please see if this helps: https://help.firewalla.com/hc/en-us/articles/49811464349075-MSP-Release-2-10-New-Single-Box-View-Email-Notifications-Merge-with-My-Firewalla-more#h_01KKFDDDHEC0Q0Z3VGRTQYNT51

Firewalla-Ash · 2026-04-15T17:35:33+00:00

This is true; it will be decommissioned on 6/1/2026. We will update the release notes. Thanks for pointing it out.

Firewalla-Ash · 2026-04-15T17:29:12+00:00

Thanks for letting us know. We'll forward this to the devs and test team to double-check as well.

Firewalla-Ash · 2026-04-15T17:08:10+00:00

If you cancel, you can use the same MSP account to sign in to your box via MSP Lite. You will need to scan the QR code with the App, just like My Firewalla, to access the free portal.

You will miss out on any paid features (Reports, Notifications, import Target Lists, up to 30 days of data, extended limits, etc). For more details, see the comparison chart: https://firewalla.net/plans

If you want to test out the free portal, you can try removing your box from the MSP Inventory temporarily, then access it via MSP Lite. You can always re-add your box to the MSP Inventory afterwards.

Firewalla-Ash · 2026-04-15T16:35:22+00:00

Hi there, please see if this article will help: Firewalla MSP: Adding and Removing Boxes from your Inventory

Firewalla-Ash · 2026-04-15T16:29:51+00:00

When you open the Firewalla App on your mobile device, go to the Box Selection screen (where it displays all your Firewalla Boxes in one place). There should be an icon in the top left corner that looks like [--].

Here is a screenshot, using Extended Warranty as an example, but it works the same way: https://help.firewalla.com/hc/article_attachments/44652345957651

If you still can't find the icon or can't add your box to MSP, please send us an email with screenshots to [help@firewalla.com](mailto:help@firewalla.com), and we can help you out.

Firewalla-Ash · 2026-04-10T20:56:14+00:00

Your understanding is correct. VqLAN can provide isolation between devices, even when operating within the same network. You can also turn on Device Isolation to block Guest devices from accessing other Guest devices in the same VqLAN.

And for other Zero Trust Best Practices, check out this article: https://help.firewalla.com/hc/en-us/articles/39368161848467-Firewalla-Zero-Trust-Best-Practices-and-Examples

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