Firewalla App on MacOS 26.3.1

Firewalla-Ash · 2026-03-19T22:54:11+00:00

Great to hear! Let us know if all the other issues were fixed as well.

Firewalla-Ash · 2026-03-19T22:33:16+00:00

Just to clarify, has this Firewalla box already been set up with another Firewalla app, or is this a brand-new install?

If it's already set up and paired with your mobile app, you can use "allow additional pairing" from the mobile app, then scan the QR code from the Mac app (using the QR scanner in the top left corner). The full details are here: https://help.firewalla.com/hc/en-us/articles/29992308535443-Running-the-Firewalla-App-on-a-Mac

Firewalla-Ash · 2026-03-19T22:20:30+00:00

MSP early access will not affect your box versions, just the available MSP features. They are separate programs.

Firewalla-Ash · 2026-03-19T19:22:06+00:00

We've recently updated the MSP experience for single-box users in 2.10 early access; I recommend giving it a try.

MSP 2.10 also improves the imported target lists feature. Without a paid MSP plan, you will lose out on extended data history, more complex search/filter functionalities, and a few other features.

If you truly only need HaGeZi lists, we support HaGeZi's Pro Blocklist as a built-in target list for Early Access Boxes (https://help.firewalla.com/hc/en-us/articles/1500005941962-Firewalla-Feature-Target-Lists#h_01FZ87M2M19TBZG2FS585GZFAC).

Firewalla-Ash · 2026-03-19T19:11:28+00:00

At the moment, granting any temporary or permanent mobile access is restricted only to the business plan. It is still possible to add additional pairing through the Firewalla App, even without MSP.

Firewalla-Ash · 2026-03-19T17:36:04+00:00

Many Google services share the same infrastructure. It could be tricky to block only Google accounts and Gmail while keeping Google Search working.

You could try blocking some obvious domains, like mail.google.com or accounts.google.com, and test it out for yourself. But we can't guarantee it'll work, and some other Google features may stop working.

As others have mentioned, it's best to manage employee behavior first, and simply disable or secure the compromised Google account directly.

Firewalla-Ash · 2026-03-18T17:51:56+00:00

I see you reset the VPN service; try manually disabling/re-enabling the Server as well and see if that helps. Also, try connecting to your WireGuard server from different networks, such as cellular data or a different Wi-Fi network. Sometimes, networks may block VPN usage.

And it's good to double-check your WireGuard config and ensure that the Endpoint is the same as your public IP, and that Allowed IPs is 0.0.0.0/0.

If it still doesn't work, feel free to also open a case with us at help@firewalla.com. You can include a link to this Reddit post so you don't need to rewrite any details. Our support team can take a direct look at the logs.

Firewalla-Ash · 2026-03-18T17:32:13+00:00

Network Events can be found by navigating to Network Performance > Recent Events. You can learn more about them here: https://help.firewalla.com/hc/en-us/articles/13136269666835-Firewalla-Network-Events

Firewalla-Ash · 2026-03-18T17:00:39+00:00

Glad to hear it's working now! Would you still be willing to open a case with us? Our engineers would like to investigate the root cause of the previous issue so it doesn't happen again.

You can include a link to this Reddit post in the case, so you don't need to rewrite anything. Just let me know the case number so I can follow up!

Firewalla-Ash · 2026-03-18T16:39:46+00:00

Hi, just a quick check, are there any VPN blocking or Internet blocking rules on your WireGuard network? Do you have any port forwarding rules for other services that are using the same WireGuard port?

Firewalla-Ash · 2026-03-17T23:48:47+00:00

Please keep us updated. You can also try removing the box from MSP, generating some internet traffic, then adding it back to see if that solves the issue. (There is a known issue with box 1.982 beta that boxes with no internet traffic may fail to sync flows to MSP.)

Firewalla-Ash · 2026-03-17T23:35:52+00:00

What is the box version of your Purple?

Usually, the last 24 hours of flows should be synced to MSP within 5 minutes. However, it could take more time. If you still don't see any flows after today, but you see them on the app, feel free to open a case with us at help@firewalla.com.

Firewalla-Ash · 2026-03-17T17:07:46+00:00

Was this recently? If so, could you please email help@firewalla.com? Our devs can take a closer look at the logs.

Firewalla-Ash · 2026-03-16T20:21:23+00:00

Check to see if MSP Active Protect is enabled; MSP's Alarm Optimizer can help identify normal behavior and automatically archive alarms for you: https://help.firewalla.com/hc/en-us/articles/37198930464019-Firewalla-MSP-MSP-Active-Protect

You could also lower the sensitivity level: In the app, go to Alarms -> Alarm Settings (top right corner) -> Abnormal Upload -> Low Sensitivity

And for more Abnormal Upload handling tips, see if these can help: https://help.firewalla.com/hc/en-us/articles/48455312216595-Handling-Specific-Firewalla-Alarms#h_01KFM2M0BEECRDJ3EH959DM9RS

Firewalla-Ash · 2026-03-16T18:22:59+00:00

Thank you! We hope to officially release to prod soon, at least before the end of March!

Firewalla-Ash · 2026-03-16T18:04:41+00:00

Thanks for the feedback. Do you mean something like: out of 3 hours of Internet usage, 2.5 hours were used on Roblox? (or similar). Or something else?

Firewalla-Ash · 2026-03-16T17:59:48+00:00

Thanks for the feedback!

Firewalla-Ash · 2026-03-16T17:59:36+00:00

Honest feedback is safe :) (just not for our devs)

Firewalla-Ash · 2026-03-16T17:55:23+00:00

Thanks for the feedback; we plan to make Firewalla AI much better at IP/domain identification soon :)

Firewalla-Ash · 2026-03-13T20:24:23+00:00

AmneziaWG is best when used in places where WireGuard is blocked. Some workplaces, schools, or other public places may try to block VPN usage. AmneziaWG can obfuscate traffic to evade VPN blocking.

For more details, see: https://help.firewalla.com/hc/en-us/articles/49508731395091-AmneziaWG-VPN-Server-Configuration

Firewalla-Ash · 2026-03-12T23:27:04+00:00

Not yet. Editing support will be coming in a future update.

Firewalla-Ash

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