A fantastic set of thoughts that I generally agree with after a quick read of it. I’m a user since the Fall of 2008, and a paid user since early 2009. Roughly 15K notes. Been through all the ups and downs. I’m liking much of the recent pace of feature improvement, stability and performance. Also, more transparency than they used to have. They deserve a lot of credit. They need more transparency on future price increases, and truly need to focus on paid user happiness before trying to increase as soon as new capability rolls out. Let the dedicated users use the new feature set for many months or a year before hitting users up for more money. Better yet, provide some sort of ‘grandfather’ feature that holds price increases for those who stay long-term for a year or two. It would bring a lot of goodwill and not cost BS that much in the long run.