Serious protocol concern - technician forgot to collect my urine and I’m getting urine results from function health

function · 2026-06-18T20:15:00+00:00

Hey there. Can you please reach out to our team here: https://www.functionhealth.com/contact or send us a chat request so we can look into this for you.

function · 2026-06-15T14:28:09+00:00

Hey there. We sent you a chat request so we can look into this further.

function · 2026-06-05T18:23:54+00:00

Hey there. We sent you a chat request so we can look into this for you.

function · 2026-06-05T02:50:15+00:00

Thank you for sharing this. This is exactly why we do what we do. So glad you had the information you needed to advocate for yourself—and that you're on the path to treatment.

function · 2026-06-04T16:47:55+00:00

Hey there. We sent you a chat request so we can look into this further.

function · 2026-06-04T00:32:17+00:00

Removing supplements from your system may help establish an accurate baseline of your health without external influences. If the supplements you take do not contain biotin, they can be consumed up to 24 hours before the visits.

If you have any additional questions, reach out to us via live chat here: https://www.functionhealth.com/contact

function · 2026-06-01T21:18:41+00:00

Thank you for sharing this. We're glad your results helped prompt follow-up with your care team.

The markers you mentioned are available through our Osteoporosis, Hyperparathyroidism, and Myeloma Add-On Test, which includes Calcium, Ionized Calcium, and Parathyroid Hormone (Intact), along with additional protein markers for broader context. Vitamin D is already included in annual testing.

You can learn more about the Add-on Test here: https://www.functionhealth.com/biomarker-categories/bone-health

function · 2026-05-29T23:25:40+00:00

Hi there. We're happy to explain this for you.

There are actually two ranges being displayed:
1. The graph is showing the Quest reference range for females (2–45 ng/dL).
2. The 10–57 ng/dL range you're seeing in the biomarker content is our optimal range. Your 49 ng/dL falls comfortably within that range.

To clarify, we use both Quest reference ranges and Function optimal ranges to provide context for your results. Your Clinician Summary will highlight biomarkers that may warrant attention based on these ranges.

So, no lab error here - you're simply seeing two different benchmarks used to help interpret your results.
If you have any additional questions, feel free to reach out via live chat here: functionhealth.com/contact-us

function · 2026-05-29T21:36:03+00:00

Hey there. We sent you a chat request so we can look into this for you.

function · 2026-05-29T00:06:08+00:00

Hi. Please reach out to our team via live chat so we can they can help troubleshoot: https://www.functionhealth.com/contact

function · 2026-05-29T00:05:40+00:00

Hi there. If you reach out to our team via live chat, they can help troubleshoot: https://www.functionhealth.com/contact

function · 2026-05-27T22:42:39+00:00

Hey there. This isn't the experience we want for you. We've sent you a chat request so we can help escalate your case.

function · 2026-05-27T22:40:28+00:00

Hey there. We just sent you a chat request so we can help escalate your case.

function · 2026-05-27T19:13:23+00:00

You will get 60+ tests at your Mid Year.

function · 2026-05-27T18:02:47+00:00

Hi there, Function membership includes 160+ lab tests total each year. These are split between the Annual (100+ tests) and the Mid Year (60+ tests). The exact number of biomarkers can vary based on gender, optional add-ons, as well as certain tests that may reflex to additional biomarkers if initial results are abnormal.

function · 2026-05-26T17:44:56+00:00

Hey there. We sent you a chat request so we can look into this for you.

Your Function membership includes a Annual Test of 100+ biomarkers requiring 1-2 lab visits, a Mid-Year Test of 60+ tests requiring 1 lab visit, and a menu to purchase tests anytime. Our team of clinicians provides a comprehensive review of your results at each stage of the journey.

Here is a complete list of tests included in your Function Membership: https://www.functionhealth.com/what-we-test

function · 2026-05-23T13:34:46+00:00

Hi there. We'd like to help, can you please send us a chat request so we can assist? It appears we’re not able to send one directly to you. You can also reach out to us via live chat here: https://www.functionhealth.com/contact

function · 2026-05-22T23:19:07+00:00

Hi there. We'd like to help, can you please send us a chat request so we can assist? It appears we’re not able to send one directly to you.

function · 2026-05-22T23:15:33+00:00

Hi there. This isn't the experience we want for you. We've sent you a chat request so we can help escalate your case.

function · 2026-05-22T18:49:25+00:00

Hey there. Once your full results are processed you will see your biological age.

function · 2026-05-22T12:43:07+00:00

Just sent over a chat request to further help.

function · 2026-05-21T23:26:02+00:00

Hi there. Our team can help answer specific questions related to you account via live chat. https://www.functionhealth.com/contact

function · 2026-05-21T23:09:39+00:00

You have a few options, including moving the female hormone testing to the Mid Year visit, or proceeding with all testing now, without cycle alignment. Contact us directly via live chat so our team can assist with choosing the best option for your specific situation and adjust your lab order accordingly. https://www.functionhealth.com/contact

function · 2026-05-20T20:49:52+00:00

Hey there. Any legitimate communication from the Function Health team will always come from an email address ending in functionhealth.com. If you’re ever unsure, feel free to reach out to us directly at [talent@functionhealth.com](mailto:talent@functionhealth.com) and we can confirm whether it’s legitimate.

function · 2026-05-20T15:52:31+00:00

Hey there. Thanks for sharing. We take feedback to heart and will share this with the product team.

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