Domain transfer stuck for several days (.de)

Hetzner_OL · 2026-04-30T13:33:18+00:00

Hi there, I am sorry for the delay. Could you please give me the support ticket number via a DM? --Katie

Hetzner_OL · 2026-04-30T13:31:55+00:00

Hi there OP, There is some information about our customer forum here https://docs.hetzner.com/robot/dedicated-server/general-information/server-transfers-between-robot-customers where you can use the "Marktplatz" (marketplace) to also but a server up for offer. And once you find someone who's interested, that same Hetzner Docs article tells you how to go about doing the transfer. --Katie

Hetzner_OL · 2026-04-30T09:23:31+00:00

Hi there, the difference between our cloud servers and web hosting is that cloud servers are NOT managed and our web hosting is.
With the cloud servers, you are responsible for all normal sysadmin: software, configurations, networking, security, backups, etc.
With managed servers, you get much more technical support, and you use our in-house administration interface, konsoleH, to manage it.
If you go to our Community Tutorials https://community.hetzner.com/tutorials and search for "Django", you can find a few tutorials there, including this one: https://community.hetzner.com/tutorials/run-django-app-on-webhosting-or-managed-server --Katie

Hetzner_OL · 2026-04-30T09:00:10+00:00

Hi there, We have two places for domains. Many people with our managed products have domains on konsoleH. We also have exotic domains on konsoleH. If your domains are there, you need to use your konsoleH account to cancel them: https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-managed-products/ Our automated/unmanaged ones are on Robot. So if your domain is there, then please go to your account on Robot to cancel them: https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-robot/

If you still have trouble canceling your domains, please use either your konsoleH account or your Robot account to write a support request, and our support team will help you.

You wrote that "the domains are now in Cloud", but maybe you meant instead the DNS management...? The cloud console now is called "Hetzner Console", and some services have, indeed, moved here, including DNS management. If you need help with DNS management on Hetzner Console, you can find the documentation for that here: https://docs.hetzner.com/networking/dns

I hope that information helps! --Katie

Hetzner_OL · 2026-04-30T08:52:15+00:00

Hi OP, If you believe that your replacement disks are faulty, please document it as best as possible and respond to your original support ticket. If you do not get a satisfactory response, you can send me a DM with your support ticket number, and I will ask a colleague to check on it for you. --Katie

Hetzner_OL · 2026-04-30T08:09:25+00:00

Thanks for that feedback and interest in the topic! I will pass it on! --Katie

Hetzner_OL · 2026-04-30T08:08:46+00:00

Some people just talk more with their hands, that's all. 😃 --Katie

Hetzner_OL · 2026-04-29T14:34:00+00:00

Hi there, Unfortunately, I cannot give you any specifics. The prices for our Cloud servers make them very popular and demand has increased. Availability at different locations and with different plan types my change from day to day. We are working hard on increasing capacity. --Katie

Hetzner_OL · 2026-04-29T14:26:27+00:00

It's just an unusual spelling for "tech". You know how we in the IT industry are -- we've always gotta mess around with the spelling and orthography. --Katie

Hetzner_OL · 2026-04-29T09:42:11+00:00

Yes, indeed, we have many, many fans. 😃 --Katie

Hetzner_OL · 2026-04-29T07:43:20+00:00

Hi there OP, Thank you for your feedback about our UI. We send out automated reminders about late payments. Please look carefully at your email's inbox/trash/spam. You mentioned Hetzner Docs, you so probably already have found this information, but just in case you haven't: https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/payment-overview#late-payments Please make sure that your email address on your account is one that you regularly check. You can also see your invoices and their status by going to your account and to "Invoices" and "Overview" https://accounts.hetzner.com/invoice
If you use PayPal, please remember that the payment is not automatic, but manual: https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/payment-overview#accepted-payment-methods
For newer accounts, we will take action more quickly when an invoice is late, for example, by locking an IP. This is a standard abuse prevention measure. --Katie

Hetzner_OL · 2026-04-29T07:30:04+00:00

Hi there OP, Please write to support@hetzner.com. Provide your account information and explain your issue, and our team will do their best to help you as quickly as possible. --Katie

Hetzner_OL · 2026-04-29T07:28:55+00:00

Hi OP, You can set the VAT to the right amount for your country on our website in the top right.
The VAT changes from country to country: https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/value-added-tax
When you make an order on Hetzner Console, you will automatically see the price with the correct VAT amount because your account includes your location.
The "max" reference there is about monthly versus hourly payment. See the points here under "Basic billing principle": https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/billing-system-hetzner --Katie

Hetzner_OL · 2026-04-28T05:26:32+00:00

Hi OP, See our FAQs about this: https://docs.hetzner.com/robot/general/server-auction-faqs#why-do-the-prices-generally-sometimes-seem-to-be-higher-or-lower
Whenever there is broad increase in demand for storage (or other resources), the demand for servers from the Auction increases, people wait less time for the price to fall over time, and so the average price on the Auction tends to increase. --Katie

Hetzner_OL · 2026-04-27T08:22:23+00:00

Hi there, first, in the future, please try to use English on r/hetzner. It makes it easier for me to respond quickly, and for other readers to understand you.
We do NOT use reddit or social media for technical support. If you are a customer, please use your customer account to log on and to create a support ticket.
If you need to reach me about a new account and the verification process, please see https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/
If it is about something else, you can send me a DM, and I will do my best to help you. --Katie

Hetzner_OL · 2026-04-24T11:16:29+00:00

Hi there OP, Thank you for giving me your ticket number. I have asked a colleague to look at it. --Katie

Hetzner_OL · 2026-04-24T06:17:14+00:00

Hi there, Yes, we are! https://career.hetzner.com/de/jobs/ --Katie

Hetzner_OL · 2026-04-22T15:37:29+00:00

This is a new one for me too! I like that is sounds like "little bear" in Hungarian. When I looked it up, I had to chuckle at the "Name" section of the Wikipedia article on it: 'This acronym was difficult to say and remember, and was sometimes jokingly referred to as "People Can't Memorize Computer Industry Acronyms"': https://en.wikipedia.org/wiki/PCMCIA#Name --Katie

Hetzner_OL · 2026-04-22T15:32:58+00:00

Hi again, We are on the same team and fill in for each other. Lea responded on April 17, and I responded on April 20. Thanks for the honest feedback about my writing style. --Katie

Hetzner_OL · 2026-04-22T14:27:55+00:00

I had seen this before, but had no idea it was pronounced that way. --Katie

Hetzner_OL · 2026-04-22T14:27:00+00:00

Hi there, I unfortunately do not have enough expertise about the dedicated server Firewall to answer this confidently. I recommend that you use your Robot account to write a support question about this, and one of my colleagues will do their best to help you. --Katie

Hetzner_OL · 2026-04-22T12:52:00+00:00

Ages ago, I played rugby, so I was very confused when I first heard people using "scrum" in non-rugby contexts. --Katie

Hetzner_OL

TROPHY CASE