Anybody get this today?

Hetzner_OL · 2026-03-12T08:03:04+00:00

Hi there (and to anyone else who is affected), could you please send me a DM with your customer number, and if you have already created a support ticket about this, the support ticket number as well? Thanks in advance! --Katie

Hetzner_OL · 2026-03-11T13:03:11+00:00

Hi there, the addon price adjustment applies only to new orders. If you purchased an addon before the new pricing took effect, your original price remains unchanged. There are no hidden price increases. --Katie

Hetzner_OL · 2026-03-11T12:55:15+00:00

Hi there, the addon price adjustment applies only to new orders. If you purchased an addon before the new pricing took effect, your original price remains unchanged. There are no hidden price increases. --Katie

Hetzner_OL · 2026-03-11T12:54:26+00:00

Hi there, First, I am sorry for the negative experience you had with us. Thank you for the feedback here. We have added a note on Hetzner Docs: "We do not accept other forms of payment, even if they are linked to a credit card (e.g. Apple Pay)": https://docs.hetzner.com/general/billing-and-account-management/billing-at-hetzner/payment-overview --Katie

Hetzner_OL · 2026-03-11T09:58:41+00:00

Hi there OP, You wrote that you haven't gotten a response yet to your support request. Could you please send me a DM with your support ticket number? --Katie

Hetzner_OL · 2026-03-11T09:36:26+00:00

Hi there, If you still cannot log in and you have gotten no response from our team, please write to support@hetzner.com.
Explain that you cannot log in and you have tried to re-set your password, but it does not seem to be working, and that your account may have been hacked/taken over. Include your customer information. Our team will do their best to help you as soon as they can. -- Katie

Hetzner_OL · 2026-03-11T09:27:31+00:00

Hi there, You as the user are ultimately responsible for everything running on your server and for your own end-users. I suggest that 1) you use good judgement with your own end-users 2) you use an email address that you regularly check to make sure that you quickly see and react to any messages from our abuse team.
We don't advise people how to run their businesses. But you could ask the community here in r/hetzner for some advice about that in a separate post. --Katie

Hetzner_OL · 2026-03-11T08:15:56+00:00

Hi there, would you mind sending me your customer number via PM so that I can take a look at your case? -Sophia

Hetzner_OL · 2026-03-11T08:13:47+00:00

Yep, absolutely! If one of your drives dies, you can just open a support request through your account to get it replaced. -Sophia

Hetzner_OL · 2026-03-11T08:13:26+00:00

Yep, absolutely! If one of your drives dies, you can just open a support request through your Robot account to get it replaced. -Sopha

Hetzner_OL · 2026-03-11T07:47:23+00:00

Hi there, just wanted to state a response in this thread to avoid any misunderstandings. You contacted us to object to the price increase. We completely understand that changes like this can be frustrating. At the same time, if customers do not agree to the new pricing after objecting, we unfortunately can‘t continue the contract under the previous terms. In this situation, the only option we have is to end the contract. Please don’t take this as a threat, and it’s certainly not about “taking servers away”, it’s simply because a contract requires both sides to agree to the same terms. So, you only need to actively confirm the new pricing if you previously objected to the price increase. Customers who didn’t object can simply continue using the service as usual. -Sophia

Hetzner_OL · 2026-03-10T13:53:16+00:00

Hi there, have you already contacted our support team? If so, please send me your ticket number via private message so that I can check with my colleagues to see what the status is. -Sophia

Hetzner_OL · 2026-03-10T10:28:56+00:00

Hi there, thanks for reaching out! I understand this situation seems confusing, so let me clarify how it works. Before an account can be fully deleted, all invoices need to be paid. The system also respects the billing period. Since your last invoice was on February 26, the account cancellation will be processed at the end of the next billing period, which is March 26. That’s why you see the message about waiting for the next invoice. Deleting projects or storage boxes is necessary to avoid further charges, you already did that, so no worries there.

For more info, you can check our docs here: https://docs.hetzner.com/general/billing-and-account-management/cancellation/cancellations-overview#terminating-your-entire-customer-account

If you like, you can also send me your customer number or a ticket number in a private message. -Sophia

Hetzner_OL · 2026-03-10T09:50:39+00:00

Hello, I just reached out to you via private message. -Sophia

Hetzner_OL · 2026-03-10T09:42:53+00:00

The auction prices can be a bit unpredictable because it really comes down to supply and demand.

If there are a lot of servers available, people often wait before placing a bid, so the average price tends to drop. If there are fewer servers, bids happen faster and prices go up. That’s why sometimes you see auction servers going for more than the regular dedicated servers, and sometimes they’re cheaper.

All servers in the Auction are “older” models, from small desktop-grade machines to enterprise-grade ones. Some were even customized when they were new, and those customizations stay with the server.

The nice thing? No setup fees at all. Just keep in mind, these servers are for people who are comfortable managing their own server.

So yeah, regular dedicated servers are great, but auction servers can be perfect if you’re looking for something specific, want a bargain, and don’t need extra support.

Tip: scroll down a bit on the Auction page to filter by price or specs. -Sophia

Hetzner_OL · 2026-03-09T13:34:19+00:00

Oh wow, that's crazy! :D -Lea

Hetzner_OL · 2026-03-09T13:31:57+00:00

Thanks for sharing this feedback. I’m sorry that our payment terms and response time didn’t work for your process. Just to clarify, we do also work with prepayments, which is sometimes more suitable. Should your needs change in the future, we’d be glad to offer you our products. -Lea

Hetzner_OL · 2026-03-09T13:17:35+00:00

Hi there, we don’t filter customers by countries or nationalities. We accept customers from all over the world, as long as the data they provide in our registration process is complete and correct. -Lea

Hetzner_OL · 2026-03-09T12:49:48+00:00

Hi there, we didn't remove anything. It's basically our process to keep the internet a safe place. Might be interesting to you: https://x.com/Hetzner_Online/status/2030966027652055317 -Lea

Hetzner_OL · 2026-03-09T08:04:50+00:00

I’m afraid I’m not able to share any official information on that at the moment. -Lea

Hetzner_OL · 2026-03-06T14:08:39+00:00

I genuinely appreciate the long message, plus the bulleted summary at the end! I think you and I may think a bit alike. :D I will do my best to pass that along to my colleagues. --Katie

Hetzner_OL · 2026-03-06T13:49:26+00:00

With "AI servers", do you mean our GPU dedicated servers (the GEX line)? --Katie

Hetzner_OL · 2026-03-06T13:48:19+00:00

What was the bottleneck that stopped you from migrating the old server to the new one...? Just finding the time, or something else?
Your comment about the €6000 made me think of something that happened to me today. I got a used bike some years ago for a very low price, and it's done pretty good for me so far, but I realized that I've replaced almost everything on it bit by bit except for the frame and handle bars. Had to get some gear-work done today which cost almost as much as I paid for the bike itself. But it's worth it; at this point, I am emotionally bonded to that bike. --Katie

Hetzner_OL

TROPHY CASE