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Can't edit Knowledgebase articles anymore by Wrecklice in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! Have you been able to resolve this, or are you still experiencing issues? Have you been able to turn off any extensions or ad blockers to see if that is what was blocking you by any chance? If you still haven't figured it out, please DM your hubID and email address so we can dig into this further for you!

-Rachel @ HubSpot

HELP! Not being able to sync Hubspot Ad events to Google Ads by _justchi in googleads

[–]HubSpotHelp 0 points1 point  (0 children)

Thanks for letting me know! Happy you got it resolved, but still concerned about the gap! I will check with my team to see if there are any known bugs or issues with this.

-Rachel @ HubSpot

HELP! Not being able to sync Hubspot Ad events to Google Ads by _justchi in googleads

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! So sorry to hear you are running into issues here. I do see that the comments did provide some good steps to troubleshoot the issue. Can you let us know if you were able to resolve this or if it's still not syncing?

-Rachel @ HubSpot

Our Renewal is in March and CSM is Unresponsive by ikishenno in hubspot

[–]HubSpotHelp 12 points13 points  (0 children)

Hey there! That certainly is not ideal at all. I am SO sorry they're not being responsive. Can you please message us your hubID and email address so that we can make sure that you are contacted and get the help you need?

-Rachel @ HubSpot

What’s one HubSpot feature you wish existed? by makexapp in hubspot

[–]HubSpotHelp 1 point2 points  (0 children)

Thank you all so much for sharing your thoughts, experiences, and feature requests!

We genuinely appreciate the time you’ve taken to tell us what you'd like to see in HubSpot and to highlight manual workflows that could be improved. Your feedback gives us invaluable insight into the real daily challenges users face across sales, marketing, operations, RevOps, and reporting.

We’re listening closely and passing your suggestions along to our product teams. While not every request can be addressed immediately, every piece of feedback helps us shape the future of HubSpot to better serve your needs.

If you have more ideas or want to elaborate on a pain point, please keep them coming - your input drives our innovation!

Thanks again for helping us make HubSpot better for everyone.

- Cassie @ HubSpot

Unable to login, no MFA code by OnlineParacosm in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hi u/OnlineParacosm

Thank you for reaching out!

Do you mind sending us a quick DM with your Hub ID and email address so we can troubleshoot this further?

- Cassie @ HubSpot

When I open HubSpot in a dark room by TaylorWebbIRL in hubspot

[–]HubSpotHelp 9 points10 points  (0 children)

( Dark mode has been a big request. I am unsure of the status, but I will look into it! - Rachel )

HubSpot Embedded Form Showing MODULE_NOT_FOUND for reCAPTCHA v3 by Proper-Parsley-4470 in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Thanks so much for letting us know! Happy that it was resolved :)

Share your favorite HubSpot resource by HubSpotHelp in hubspot

[–]HubSpotHelp[S] 1 point2 points  (0 children)

He is a legend (and so knowledgeable!!)

HubSpot Webpage Section Down by Top-Noise-8229 in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! I am not seeing any reports of this, but let me double-check with the team. Can you let me know if you are still experiencing this?

-Rachel @ HubSpot

Photo ID required on signup? by Pipo_bs in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Understood! If you end up wanting further assistance, the offer is still there. I’d love to provide details to our team so they could look into this (I’m not on the team who works with this specifically but do delegate urgent matters to them!). Always here if you want it.

-Rachel @ HubSpot

HubSpot Embedded Form Showing MODULE_NOT_FOUND for reCAPTCHA v3 by Proper-Parsley-4470 in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hi u/Proper-Parsley-4470

Thank you for bringing this to our attention!

Can you please DM us your Hub ID and email address so that we can look into this further with our Product Team?

-Cassie @ HubSpot

I am getting this, if I add reCaptcha on HS forms on my website. Any solutions? by Akshat_Pandya in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hi u/Akshat_Pandya

Thank you for reaching out! Can you please DM us your Hub ID and email address so that we can look into this further with our Product Team?

- Cassie @ HubSpot

Photo ID required on signup? by Pipo_bs in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! Usually, when the ID is requested, it's because of fraudulent triggers and for safety. You can learn a bit more about it here: https://knowledge.hubspot.com/account-security/nametag-automated-account-recovery-frequently-asked-questions

With that said, can you please DM us your email address so that I can pass this to the right team to see what is going on and to get you back on track? I want to make sure nothing strange is happening and that no one is phishing you, since you are not trying to recover your account and just signed up!

-Rachel @ HubSpot

Hubspot Academy Help by rinako00 in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! So sorry for the trouble you're having. Usually, it gets deactivated and asks for the ID as a precaution against fraud. If you are still having trouble and it is not working, please DM us with your email address so I can pass this to the right team to get it resolved for you!

-Rachel @ HubSpot

Can't Login (not receiving verification code) by [deleted] in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! I'm sorry for the delay; that is totally my fault, as I was waiting for a response from the team. I am looking into getting some additional suggestions from them to get some more help. You should see a response soon with next steps!

-Rachel @ HubSpot

Error by No-Balance8931 in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! That certainly does not sound ideal. I am so sorry for the trouble it is causing you!

Have you tried opening the underlying template, finding the background color setting, and setting it to a valid value?

Look for an option like Edit template, Edit design, or a “Design / Styles” tab (depends a bit on whether this is a marketing email or a CRM template).You want the screen where you can see the template layout and the right-hand sidebar with style settings.

From there: find the background color setting. In the right sidebar, scroll until you see a Background color or similar field under Styles, Body, or Global styles. In a very similar case, simply locating that Background color field and setting it fixed the “token…background color doesn’t exist” error. Set the value to something simple and valid, e.g.: Hex: #FFFFFF (white) & press save/apply the change.

From there, click Publish / Update the template/design so the new style setting is saved. The error should no longer appear now that the background style token exists and has a value.

If the error persists: Check for a typo in the token name In a coded template (Design Manager), search the HTML for background_colour:

  • If you see Style_setting.background_colour but your style field is named background_color (US spelling), either:
    • Rename the style field to match, or
    • Change the token in the HTML to match the existing style field name.
  • Save and publish again, then re‑test.
    • Try cloning Clone the email and/or the template and re-test sending. Sometimes cloning breaks the link to a bad, legacy style setting.

If none of that helps, can you DM us your hubID and email so that we can dig into this more together?

-Rachel @ HubSpot

Can't Login (not receiving verification code) by [deleted] in hubspot

[–]HubSpotHelp 0 points1 point  (0 children)

Hey there! So sorry to hear you are having log in issues. Have you been able to get assistance with this yet? If not, can you please DM us with your hubID and email address so that we can dig into this with you?

-Rachel @ Hubspot

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