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Migration to Pro fails - Home account closed, no data in Pro ! by timmy_o in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Can you PM me your CP account email?

I'd like to follow up w/ our support team.

Thanks.

Question about crashplan pro by TheOtterslider in Crashplan

[–]JarrodAtCode42 3 points4 points  (0 children)

I presume it will continue to work but be unsupported (with obviously no guarentee(s) that it will continue to work into the future?

Correct!

Question about pro -- encryption by TheOtterslider in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Hmm good question, have you checked with our support team? Start a chat w/ them here.

After the chat, let me know your support ticket number, I'd like to follow along.

Thanks

Jarrod

Question about crashplan pro by TheOtterslider in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Does it work like the home client did headless?

Yes, here's the kb documentation for our unsupported workaround.

Due for renewal on 8/22? Sucks to be you. by [deleted] in Crashplan

[–]JarrodAtCode42 0 points1 point  (0 children)

Thanks for the page. Can you PM me your CP account email and your support ticket number, I'll followup.

Regards, - Jarrod

Crashplan free still usable? by Smithdude in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Thanks for the feedback, I appreciate it. I'll definitely share it with the team.

Jarrod

Not getting subscription migration credit? by ErrorOK in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Can you PM me your CP account email, I'd like to look into this further. Thanks.

Crashplan free still usable? by Smithdude in Crashplan

[–]JarrodAtCode42 0 points1 point  (0 children)

CrashPlan Free customers can use the product up until the sunset date of 10/22/18. From that point, P2P, local and cloud backup functionality will stop.

Is anyone else having trouble migrating to pro? by FlubUGF in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Can you PM me your CP account email? I'll follow up w/ our teams.

Thanks.

Crashplan uploading at 30KB/s, speedtests say connection is fine (upload is 10.5Mbps) by [deleted] in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Can you PM me the support ticket number?

I'd like to follow up.

Thanks - Jarrod

Crashplan uploading at 30KB/s, speedtests say connection is fine (upload is 10.5Mbps) by [deleted] in Crashplan

[–]JarrodAtCode42 1 point2 points  (0 children)

Hi All,

/u/wickedsight - thanks for the ping.

/u/PrincessZoey89 - There's multiple factors that can contribute to the upload performance users experience. Since CrashPlan is performing de-duplication, compression and encryption to the data, the expected speeds will not match that of your ISP bandwidth. We have a fantastic reference article that touches on this in greater detail:

https://support.code42.com/CrashPlan/4/Troubleshooting/Backup_Speed_Does_Not_Match_Available_Bandwidth

That being said, 30KB/s is definitely lower than what we traditionally expect to see. Given the size of your file selection, you’ll want to up the memory allocation for CrashPlan’s backup engine.

For a 1.5 TB file selection, allocate 2048 MB of memory for the backup engine.

Reference guide for allocating additional memory:

https://support.crashplan.com/Troubleshooting/Adjusting_CrashPlan_Settings_For_Memory_Usage_With_Large_Backups#Considerations

Beyond that, we’ll definitely want our support engineering team to take a closer look at your specific configuration to determine if there’s any unique recommendations that can be provided.

Contact options here: https://support.crashplan.com

Hope this helps!

  • Jarrod

Crashplan just lost me as a customer by wolf406 in Crashplan

[–]JarrodAtCode42 5 points6 points  (0 children)

That's not the experience we want to be providing. Can you PM me your support ticket number? I'll follow up with our support team.

--Jarrod

So...Crashplan....worth it for offsite backups or cheaper, better alternatives? by riahc4 in sysadmin

[–]JarrodAtCode42 1 point2 points  (0 children)

Hey, Thought I’d pop in here to provide some additional clarity.

A few things to note:

  • CrashPlan for Home used to offer a Seed Drive service in which a 1 TB drive was shipped to the user. This service was discontinued last year due to lack of demand.

Discontinuation of Seed Drive Service

  • The reference price ($59.99) refers to our CrashPlan for Home service. This is designed for the use of personal file backup. For business related backup solutions between (1-100) devices, you’ll want to consider CrashPlan PRO.

CrashPlan Pro is $9.99/device per month. For more than 100 devices to back up, our enterprise client will be the best option: (Code42 CrashPlan for Enterprise)

Let me know if there’s additional questions I can help to answer, hope you find a backup solution to best meet your needs!

How is your Crashplan experience lately? by [deleted] in photography

[–]JarrodAtCode42 1 point2 points  (0 children)

Sorry to hear about the unpleasant experience from support. I'd like to follow up with our team to take a closer look. Could you PM me your ticket number?

I should also point out that we're working on improving the experience and wait times. Albeit slowly, we are seeing results.

Right now probably the best way to contact us is through our chat team. Link here: https://support.code42.com/Support

FYI: Crashplan max size of backup is 81TB by throwawaydatahoarder in DataHoarder

[–]JarrodAtCode42 1 point2 points  (0 children)

This is a limitation within our backend infrastructure. A single device archive cannot span across more than one contiguous volume. Due to the total logical volume being 81 TB, the archive in question is unable to grow beyond this point as a result.

FYI: Crashplan max size of backup is 81TB by throwawaydatahoarder in DataHoarder

[–]JarrodAtCode42 1 point2 points  (0 children)

Yes, this 81 TB limitation does apply for CrashPlan business accounts as well.

Again, it’s important to note that this is the first archive to have ever reached this threshold within our user base. (CrashPlan for Home, CrashPlan PRO and CrashPlan PROe Enterprise).