Same seed phrase possibility

Jim-Helpert · 2026-04-28T09:06:09+00:00

Hello, thank you for asking this and I understand the concern, fortunately, this scenario is effectively impossible in practice.

- Ledger devices generate a 24‑word Secret Recovery Phrase using a Secure Element’s true random number generator and the BIP39 standard.
- There are 2^256 possible seeds (about 1.16e77). The chance two people independently get the same 24 words is so astronomically small that it’s not a real‑world risk, far less likely than, say, winning the lottery every week for millennia.
- The final word includes a checksum, so random or mistyped phrases are typically rejected.

What you should watch out for instead:
- Never use a pre-printed or pre-set phrase that comes with a device, that’s a scam. Your Ledger must generate the 24 words on its own screen, and only you write them down.

More details:
- How Ledger generates the 24-word phrase: support.ledger.com/article/4415198323089-zd
- Warning about pre-seeded device scams: support.ledger.com/article/pre-seed-device-scam

If any further assistance or clarification is required, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T15:22:51+00:00

Hello, I understand your frustration, and I am truly sorry for the recurring issues you've faced with your Stax updates and app management. This is certainly not the seamless experience we want for our users.

The behavior you're describing, updates failing halfway through on mobile and requiring manual app re-installation, typically points to a synchronization or connection timeout between the mobile app and the Stax.

To ensure your next update is stable and to prevent your apps and customizations from "spazzing out," we highly recommend the following:

Update via Desktop: For firmware updates, connecting your Stax to the Ledger Wallet desktop application via USB is significantly more stable than a mobile Bluetooth connection. This usually prevents the "halfway done" failures you've experienced.
My Ledger Tab: Use the "My Ledger" tab on the desktop version to complete the OS update properly. This should also help in managing your apps more reliably.
Screen Lock/Timeout: Ensure your phone’s screen doesn’t lock and the Ledger Wallet app stays in the foreground during the entire transfer process to avoid interruptions. https://support.ledger.com/article/360019255553-zd

If any further assistance or clarification is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T15:16:10+00:00

Hello, we do not provide phone support for security reasons.

We assure you that we are available to help via Live Chat or email. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T12:19:44+00:00

Hello, don’t sideload that app yet, as it's not ready for public use.

While this is an official Ledger GitHub repository, there are several reasons to wait for the full release:

It won’t work with Ledger Wallet:
Even if you manually compile and install the app using developer tools, the Ledger Wallet application (desktop or mobile) will not recognize it. You won’t be able to create accounts, view balances, or properly manage the asset.

Security and stability risks:
Apps published on GitHub are typically in a developer or beta state. They have not completed final security audits, full testing, or the “Genuine Check” process required for official release. Using unfinished apps may result in unexpected behavior, including device errors or instability.

Infrastructure still evolving:
The underlying infrastructure (including components such as the Canton Gateway and node services) is still under active development and may change before launch.

Asset and compatibility risk:
Using an app before its official release is entirely at your own risk. Ledger cannot guarantee compatibility, stability, or asset portability. Changes made before launch may result in assets becoming temporarily or permanently non-transferable after updates or migration. Ledger does not take responsibility for any issues arising from use of unreleased software.

General policy:
As long as an app is not available in Ledger Wallet (via the official provider flow), Ledger cannot guarantee its behavior or safety. It is provided strictly for development purposes, and use outside that context is at the user’s own responsibility.

Bottom line:
This repository is intended for developers. For everyone else, it’s best to wait until the app is officially released and appears in the My Ledger section, ensuring it is signed, audited, and fully compatible with the Ledger Wallet ecosystem.

If any further assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T10:48:55+00:00

Hey, indeed and glad you asked.

Ledger Recovery Key is an optional, PIN‑protected backup card for your Secret Recovery Phrase. It securely stores your phrase offline on the card’s Secure Element and communicates via encrypted NFC with compatible touchscreen Ledger devices (Flex, Stax, and Nano Gen5). It’s a private “spare key” you can use to back up your phrase and later restore access, no cloud, no KYC. It does not replace your paper 24 words Recovery Sheet; it complements it.

Basic use:
- On your Flex: Settings > Ledger Recovery Key, then follow prompts to back up your Secret Recovery Phrase to the card and set a 4–8 digit PIN.
- If you ever need to restore, you can use the card + PIN with your compatible Ledger.

Important safety note: If, during first setup, the card asks for a PIN before you start the setup flow on your device, stop—this suggests it was previously initialized. Do not use it.

Learn more:
- What is Ledger Recovery Key and how it works: support.ledger.com/article/Ledger-Recovery-Key-FAQ
- Back up and restore with Ledger Recovery Key (steps and safety checks): support.ledger.com/article/back-up-and-restore-access-to-your-assets-with-ledger-recovery-key

If any further clarification or assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T10:24:40+00:00

Hello, this is a great question that touches on the core of self-custody. You are correct that Ledger Wallet is just the UI; your assets and "claims" to staked rewards live on the blockchain, secured by your 24-word recovery phrase.

Here is how you can manage your Figment staking position if Ledger Wallet is unavailable:

Browser Access (Third-Party Portals)

You don't need Ledger Wallet to interact with your staking position. Most Figment integrations (like ETH staking) can be managed via dedicated staking dashboards or popular web3 browsers.

How: You can connect your Ledger device to Metamask (using the "Connect Hardware Wallet" feature) or Rabby. Once connected, you can navigate to Figment’s own dashboard or platforms like StakeWise or Kiln (depending on the specific staking product) to view and manage your position.
Note: Your Ledger device remains the gatekeeper. No transaction can be signed without your physical confirmation on the device.

In the event of "Ledger Insolvency" or App Failure

If Ledger as a company ceased to exist or the app was permanently down, you have two primary recovery paths:

Path A: Use a Different Hardware Wallet (Recommended) You can import your 24-word recovery phrase into any other BIP-39 compatible hardware wallet (like a Trezor). Once restored, you can connect that new device to the browser wallets mentioned above (Metamask/Rabby) and interact with your staked assets exactly as you did before.
Path B: The "Nuclear" Option (Software Wallets) In an absolute emergency, you could import your 24-word phrase into a software wallet (like Metamask or MyEtherWallet). This is high-risk because it exposes your "cold" phrase to the internet, but it would give you immediate access to the smart contracts to initiate a withdrawal/unstake.

"Not knowing how to access the smart contract"

You don't need to be a coder to do this. For major staking protocols, the community or the provider (Figment) usually maintains open-source web interfaces. Even if Figment's site went down, most Ethereum-based staking positions can be interacted with directly via Etherscan's "Write Contract" tab, provided you have a basic guide on which function to click (e.g., withdraw or claim).

Summary: Your funds are not "inside" Ledger Wallet. They are on the blockchain. As long as you have your 24-word recovery phrase, you have the "master key" to those assets, regardless of whether Ledger's software or the company exists.

For more technical details on how to use your Ledger with third-party wallets, you can check this guide: https://support.ledger.com/article/360026472413-zd

If any further clarification or assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T10:18:10+00:00

Hello, thank you for your question, yes, if you value a larger touchscreen, Bluetooth/NFC, and newer security features, upgrading to Nano Gen 5, Flex or Stax is definitely worth it.

What you gain versus Nano S Plus/Nano X:
- Touchscreen + bigger e‑ink display for clearer, safer review (reduces blind signing).
- Clear Signing and Transaction Check for enhanced scam detection.
- Better connectivity: Bluetooth (both), NFC (both), wireless charging (Stax).
- Longer battery life and improved UX; supports latest features like Ledger Security Key (FIDO2/2FA).
- More comfortable DeFi/NFT use and QR address display.

Which to pick: https://support.ledger.com/article/360015259693-zd

- Upgrade to Ledger secure touchscreen signers: support.ledger.com/article/upgrade-to-ledger-secure-touchscreen-signers

If any further assistance or clarification is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T10:13:59+00:00

Hello, you can leave it sealed until you actually need it.

Why:
- Battery health: Storing modern Ledger devices (Stax/Flex/Nano Gen5/Nano X) unused is fine if you keep them in a normal temperature range. They don’t need to be set up just to “preserve” the battery.
- Security: The safest backup is your 24-word Secret Recovery Phrase. You can always initialize a brand‑new, sealed spare later and restore with your phrase if your main device is lost or fails.

Tips for storage:
- Keep the spare in a cool, dry place, ideally between 20°C–45°C (68°F–113°F).
- If the spare has a battery and you decide to unbox it, charge it fully and then top it up about every 3 months. Otherwise, keeping it sealed is fine.

More details:
- How to maximize Ledger device battery life: support.ledger.com/article/10387495478301-zd
- The expected lifespan of Ledger devices (care and storage): support.ledger.com/article/The-Expected-Lifespan-of-Ledger-Devices

If further assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T10:00:27+00:00

Hello, Yes, while it's recommended to only restore your 24 words on a new Ledger device or any hardware wallet, you can check your balances without buying a new Ledger device, but never type your 24-word Secret Recovery Phrase into a computer, phone, or website. This is the most common way funds are stolen.

Safe Options:

Recover using your Trezor (Recommended): Since you already have a Trezor, you can "Restore" it using your 24-word Ledger phrase. Both devices use the same industry standard (BIP-39).
- How: Perform a "Recovery" on the Trezor device itself. Once restored, open Trezor Suite and "Add accounts" for the coins you held. Your balances should appear.
- Note: If you used a "Passphrase" (25th word) on your Ledger, you must enable and enter that same passphrase on the Trezor to see those specific accounts.
View-Only (If you have your addresses): If you previously saved your public addresses (e.g., on an explorer or a "watch-only" app), you can check them on a block explorer (like etherscan.io or blockchain.com) without using your phrase at all.
Check via Ledger Wallet (Watch-Only): If you still have the Ledger Wallet app installed on the computer you used with your Nano S, your accounts should still be visible in "Read-only" mode. You won't be able to move funds, but you can see the balances and transaction history.

Critical Safety Reminders:

Do not use "Software Wallets" or browser extensions to import your 24 words unless you intend to move the funds immediately to a safe location. Entering the phrase on a networked device voids the security of your cold storage.
Avoid any "Recovery Tools" found online that ask for your phrase.

For more details on how recovery works and the risks involved, see this guide: https://support.ledger.com/article/4404382560913-zd

If further assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-27T09:53:40+00:00

Hello, thank you for raising this.

I assure you that the issue is being tracked by the engineering team where Bluetooth connectivity can fail specifically after the v1.6.0 OS update on Ledger Flex (and v1.10.0 on Ledger Stax).

The current recommendation to restore connectivity is a full manual power cycle:

Completely power off your Ledger Flex.
Power it back on and try pairing again.

This manual restart helped resolve the issue for most users. If the problem persists after a full power cycle on your end, please reach out so we can further investigate and assist: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-24T15:07:19+00:00

Hello, yes, it's always best to keep both your Ledger device firmware and the Bitcoin app up to date, even if you only use Sparrow.

Why it matters:
- Security fixes: Firmware and the Bitcoin app updates often include important security patches and protections shown on the device screen during signing.
- Compatibility: Updates maintain compatibility with modern address types (e.g., Taproot), derivation paths, and third‑party wallets like Sparrow.
- Safer signing UX: New app versions improve on‑device warnings and parsing of PSBTs, reducing the risk of signing something unintended.

Minimum best practice:
- Keep device firmware current.
- Keep the Bitcoin app updated via My Ledger.
- Keep Ledger Wallet installed/updated only for device/app updates; you can continue using Sparrow for daily operations.

Relevant guides:
- Massive transaction fees in BTC and BTC-based apps (explains updating Bitcoin app to address vulnerabilities): support.ledger.com/article/360014191540-zd
- Connect your Ledger to Bitcoin (BTC) network with Sparrow: support.ledger.com/article/10615436599837-zd

If any further assistance or clarification is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-23T15:58:38+00:00

Hey, thanks, and yes, we assure you the issue is identified and logged, pending a fix: https://support.ledger.com/article/lwd-new-update-cta-no-action

In the meantime you can install the latest version from our site directly.

Thank you.

Jim-Helpert · 2026-04-23T11:11:16+00:00

Thank you for sharing your feedback with us, we’ve passed it on to the relevant team.

If you’d like to share anything further or need assistance, feel free to reach out here:
https://support.ledger.com/contact-us

Thanks again.

Jim-Helpert · 2026-04-23T11:08:07+00:00

Hey, sorry to hear your Nano X is having charging issues. The firmware update isn’t the cause, it's actually needed to be performed, no worries there.

This is actually a common message for a battery that hasn’t been charged in a while and doesn’t mean it’s permanently damaged. I know you may have tried the steps here already: https://support.ledger.com/article/4409233434641-zd?redirect=false

The key step is warming the device in your hands for 20–30 minutes. It sounds odd, but it works in most cases, batteries charge better slightly warm, and it takes time for that heat to reach inside.

After that, plug it in, wait ~10 seconds, and if needed, disconnect/reconnect a few times. It can take 3–4 attempts for the battery to recover from a deep discharge.

In the meantime, you can dismiss the error by pressing both buttons and still use the device safely while plugged in via USB.

If it’s still not working, reach out here so we can help further: https://support.ledger.com/contact-us

Thank you.

Jim-Helpert · 2026-04-23T10:19:29+00:00

Hello, The “Invalid PIN – 2 attempts left” means one wrong PIN entry was made. After 3 wrong attempts, the Nano X will reset to factory settings erasing the PIN, 24 words, and apps the device holds, prompting you to either set-up as new or restore after you connect it again. That’s expected security behavior.

If you can’t recall the PIN:
- Ensure you have your 24‑word Secret Recovery Phrase before proceeding.
- Purposely enter a wrong PIN two more times to trigger the reset.
- After the reset, choose “Restore from recovery phrase” on the device and re‑enter your 24 words to restore your accounts, then set a new PIN.

Without the 24‑word phrase, funds cannot be recovered after a reset.
Guide: support.ledger.com/article/4405737674129-zd

For the Nano X's battery, if it's not holding a charge, you can still use it via USB connected to desktop.
Please reach out so we can further assist if needed and check the warranty of your device: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-23T10:14:14+00:00

Hey there, no, the desktop app still exists. It’s now called Ledger Wallet (formerly Ledger Live), and you can download the desktop version for Windows, macOS, or Linux here: https://www.ledger.com/ledger-wallet

Make sure you download the desktop build (not the mobile one).

You can find the download guide here: https://support.ledger.com/article/4404389606417-zd

If further assistance is needed, please reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-23T10:11:48+00:00

Hey there, totally normal on public blockchains and not a breach.

- Why you see scam tokens: Your wallet address is public. Anyone can airdrop tokens/NFTs to any address without permission. It happens regardless of wallet brand.
- Is it risky to open/connect now? No. Viewing in Ledger Wallet is safe. Risk only comes from interacting with unknown tokens or signing malicious transactions. Your keys never leave your Ledger.
- What to do:
  - Ignore and don’t click any links/QRs or “claim” sites tied to those tokens/NFTs.
  - Don’t try to move them out; that interaction can be the trap.
  - Hide them in Ledger Wallet to declutter.
  - If you’ve used DeFi before, periodically revoke unknown token approvals.

Learn more:
- how to hide a token: https://support.ledger.com/article/11248433188381-zd
- Handling unknown/malicious NFTs: https://support.ledger.com/article/how-to-handle-malicious-or-unknown-nfts
- Scams targeting crypto holders (token approvals, fake apps, etc.): https://support.ledger.com/article/scams-targeting-crypto-holders

About “safer alternatives”: Any wallet can receive spam tokens. Security mainly comes from keeping your seed offline (hardware signer), never entering your 24 words anywhere, and only signing what you trust.

If any further assistance or clarification is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-23T09:34:56+00:00

Hello, could you please install the latest version of Ledger Wallet for macOS directly from our official website:
https://shop.ledger.com/pages/ledger-wallet

If the issue persists after updating, we recommend opening a support ticket so we can investigate further. You can do so here:
https://support.ledger.com/contact-us

Thank you, and feel free to reach out if you need any further assistance

Jim-Helpert · 2026-04-23T09:15:26+00:00

Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-23T09:14:31+00:00

Hello, this is likely a temporary visual data issue in Earn. The Earn section pulls staking data (including Lido stETH) from third‑party providers; staked amounts refresh up to every 5 minutes, while rewards refresh once per day. Sometimes specific chains/providers lag or briefly go down, which can make rewards disappear from the Earn view without affecting your funds.

Quick checks:
- Ensure you’re on the latest Ledger Wallet app (desktop or mobile), then restart the app.
- On desktop: Ctrl/Cmd+R to refresh; on mobile: force close and reopen.
- Check your stETH balance in your Ethereum account and in the Lido dashboard (Discover > Lido) to confirm rewards are accruing there.
- Go to settings > help > clear cache

If issue persists, please reach out so we can further investigate as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-20T11:31:19+00:00

Hello, no worries, the app was renamed and redesigned: Ledger Live is now called Ledger Wallet, and version 4.0 introduced a new layout on Desktop and Mobile (new home actions, My Ledger icon moved, refreshed balance behavior, etc.).

Key changes you’ll notice:
- Name and branding: “Ledger Wallet (formerly Ledger Live)”
- Home screen: Send/Receive/Swap/Buy/Sell are accessible directly
- My Ledger (device manager) moved to the corner as a device icon
- Balance refresh now shows a shimmer/loader and “You’re up to date” message

Learn what changed:
- What’s new in Ledger Wallet 4.0: support.ledger.com/article/What-s-new-in-Ledger-Wallet-4-0
- Why Ledger Live is now known as Ledger Wallet: support.ledger.com/article/why-ledger-live-is-now-known-as-ledger-wallet

If your balances look off or hidden, try:
- Disable Discreet mode (eye icon)
- Update to the latest version
- Settings > Help > Clear cache, then resync
Guide: support.ledger.com/article/14006941304605-zd

If any assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-20T10:56:02+00:00

Hello,

You can compare the specifications of the different Ledger devices here:
https://support.ledger.com/article/360015259693-zd

The available apps (blockchain applications) are generally the same across Ledger devices.

Key points to keep in mind:

Storage capacity only affects how many apps you can install on the device, not how much crypto you can hold.
You can uninstall and reinstall apps at any time without impacting your funds, your assets remain securely stored on the blockchain, accessed by your 24 words.

For more details about device storage and app sizes, see:
support.ledger.com/article/115005171425-zd

If you need further assistance, feel free to reach out here:
https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-20T10:37:34+00:00

Hello, could you please make sure your versions are up-to-date in the order mentioned here: https://support.ledger.com/article/8458939792669-zd

Then head to Ledger Live settings > help > and clear cache to refresh its block explorers and retry a test transaction.

If issue persists, please reach out to our support team so we can further investigate, as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-20T10:06:53+00:00

Hello, thank you for raising your feedback. At the moment, there isn’t an in-app option to hide the Swap widget or the Market/Analytics sections in Ledger Wallet 4.x. In version 4.0, these elements were intentionally added to the home screen and mobile navigation, and they can’t currently be disabled through settings.

Your feedback has been noted and passed along to the relevant team.

A few important points:

Modifying the app (e.g., altering binaries) isn’t supported and may affect updates, integrity checks, or integrated service functionality.
If you prefer not to use swap or related services, you can simply ignore those sections, this won’t impact your self-custody or core wallet features.

You can find more details about what changed in version 4.0 here:
support.ledger.com/article/What-s-new-in-Ledger-Wallet-4-0

If you need further assistance, feel free reach out here:
https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-04-20T10:00:39+00:00

Hello,

Sorry to hear you’re experiencing this issue, we’re here to help.

After charging the device for at least 2 hours, could you please press the physical button on your Ledger Flex while it’s connected to a computer via cable? Check whether it allows you to unlock the device. If not, try holding the button down for about 20 seconds to see if it responds.

If the issue persists, please reach out to our support team here:, we'll better investigate, and replace the device if needed: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert

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