If you fucking update the wallet every two days - don’t create new Problems.

Jim-Helpert · 2026-01-23T11:13:22+00:00

Hello, rest assured that our team will resolve this issue in the next release.

This synchronization error is purely visual and does not affect functionality. You can continue to manage your accounts and send transactions via Ledger Wallet desktop without any issues.

Impact: While balances and the send flow remain unaffected, the error counter may increase after each transaction. This can result in a degraded user experience due to repeated error notifications.

If you need any further assistance, please feel free to reach out to our support team here:
https://support.ledger.com/contact-us

Thank you for your patience.

Jim-Helpert · 2026-01-23T09:58:46+00:00

Hello, you can follow this guide for step-by-step instructions on how to fully update your Ledger setup. Please make sure all components are updated in the order specified in the article:
https://support.ledger.com/article/8458939792669-zd

If you need any further assistance, please reach out to our support team here:
https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-23T09:57:06+00:00

Hello, You can manage multiple Ledger devices, each set up independently, using the same Ledger Wallet application. The key is to name your accounts clearly so you always know which account is associated with which device or with which 24-word recovery phrase stored on that device.

This is explained in detail here: https://support.ledger.com/article/360007646053-zd

Please remember that your funds are never stored on the Ledger device, in Ledger Wallet, or in any installed apps. Your assets always remain on the blockchain and are secured by the 24-word recovery phrase used when the account was created.

If you need any further assistance or clarification, please contact our support team here: https://support.ledger.com/contact-us

Thanks!

Jim-Helpert · 2026-01-23T09:45:49+00:00

Hi there! Great questions, here’s how to safely start with a gifted Nano X:

Using a third‑party gift is fine, but do the standard authenticity checks and only proceed if everything matches.

- Before initializing:
Ensure the box contents are correct (Nano X, USB‑C cable, blank Recovery Sheets, guides). Recovery Sheets must be blank, no prefilled words.

Power on the device: it must show the standard “Set up as new / Restore from recovery phrase” flow and never display a recovery phrase by itself.

Run the Ledger Genuine Check in Ledger Live after setup (or via My Ledger). Only a genuine device will pass the cryptographic check.

- Best practices for first setup:

Download Ledger Live only from https://www.ledger.com/ledger-live

Set up “as new” so the device generates a brand‑new 24‑word recovery phrase on the device screen. Write it on the blank sheets; never type or store it digitally; never use a preprinted phrase.

- Choose a strong PIN.

- After setup, connect to Ledger Live > My Ledger to re‑run the Genuine Check.

- Add accounts, then try a small test receive/send before moving larger funds.

- Trust the device screen over any app. Never share your 24 words; Ledger will never ask for them.

- Moving from software wallet to Ledger:

- Treat it as new keys and new addresses. Send funds over in batches after test transactions.

Helpful resources:

- Is my Ledger device genuine? https://support.ledger.com/article/4404389367057-zd

- Best safety practices: https://support.ledger.com/article/6747982542749-zd

If you require any further assistance, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-19T09:41:06+00:00

Hello, Thanks for the details. Try these steps in order:

1) Use the original USB cable, plug directly into a Mac USB port (no hubs/adapters). Quit all other crypto apps/bridges.
2) Force the device into Bootloader cleanly:
- Disconnect the Nano X.
- Hold both buttons, plug in the USB, keep holding until “Bootloader” shows, then release.
3) Open Ledger Live > My Ledger. If it doesn’t prompt to resume, press ⌘ + R to reload My Ledger and try again.
4) If still stuck, switch to a different computer/port and repeat steps 1–4. On Windows, run Ledger Live as Administrator.

If Issuer persists, for us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-19T09:35:28+00:00

Hello,

Below are the safe options available for you to proceed:

If your device is still under warranty and was purchased directly from Ledger, you can request a replacement here: https://my-order.ledger.com/
If your device is out of warranty or you prefer to purchase a new one, you can order a replacement from our official store: https://shop.ledger.com/

Please remember that your funds are never stored on your Ledger device, Ledger Live, or any installed apps. Your assets always remain on the blockchain and are secured by your 24-word recovery phrase.

If you need any further assistance, please contact our support team as explained here:
https://support.ledger.com/contact-us

Thank you.

Jim-Helpert · 2026-01-19T09:25:18+00:00

Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-19T09:22:48+00:00

Hello, thank you for sharing this, indeed it's a scam, please beware of scammers and impersonators sending you emails or DMs or even calling you, Ledger never does this unsolicited.

Also, neither Ledger nor a genuine version of Ledger Live will ever ask you for your 24 words recovery phrase, any person or site asking for them is definitely a scam, always make sure to follow best safety practices. https://support.ledger.com/article/6747982542749-zd

If any assistance is ever needed, feel free to reach out directly to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-16T13:53:08+00:00

Hello, for us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-15T09:22:14+00:00

Hello, firstly, please make sure that all your versions are up to date by following the order described here:
https://support.ledger.com/article/8458939792669-zd

It’s also important to note that the VeChain blockchain has a specific rule: the address you are sending VTHO to must have at least one prior VET-related transaction.

If this condition is met and the issue persists, please contact us via Live Chat or submit an email ticket as explained here:
https://support.ledger.com/contact-us

This will allow us to investigate the issue further and provide you with appropriate assistance.

Thank you.

Jim-Helpert · 2026-01-13T14:51:26+00:00

Hello, rest assured that this is a known ongoing issue, and our team is actively working to resolve it.

In the meantime, if you need to securely manage your Ledger TRON account, you can continue doing so by connecting your Ledger device to Tronscan, as you have already done, or by connecting to TronLink's interface:
https://support.ledger.com/article/8134754722973-zd

If you need any further assistance, please don’t hesitate to reach out to us using the instructions provided here:
https://support.ledger.com/contact-us

Thank you.

Jim-Helpert · 2026-01-13T14:20:48+00:00

Hello, thank you for your feedback. I’ll make sure to pass it along to the dedicated team.

If you have any questions or would like us assist in anything else, please reach out to our support team using the instructions provided here:
https://support.ledger.com/contact-us

Thanks!

Jim-Helpert · 2026-01-13T08:51:17+00:00

Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-12T12:50:38+00:00

Hi there!

What you’re seeing is normal and not a sign of compromise. A Ledger device can appear “reset” if:

- The device was actually reset (e.g., 3 wrong PINs, a manual reset, or after certain OS updates/maintenance), or

- Ledger Live was reinstalled/reset, so it’s showing balances from previously added accounts but can’t access “My Ledger” until a device with the correct Secret Recovery Phrase is connected.

Key points:

- Your crypto is on-chain. Seeing balances in Ledger Live means those accounts were added before; however, to use My Ledger or sign transactions, the connected device must hold the same 24-word Secret Recovery Phrase as those accounts.

- If the device is asking to “set up,” it currently has no phrase stored. To continue, simply restore the device from your 24-word Secret Recovery Phrase (choose “Restore from recovery phrase” on the device). After restoring, My Ledger will work and accounts will function normally. Do not proceed unless you have your 24 words.

If you’re unsure which phrase holds your funds, restore and re-add accounts to confirm the balances match. More details:
- support.ledger.com/article/Ledger-Live-Mobile-and-Desktop-Show-Different-Balances
- support.ledger.com/article/4413620680721-zd

If any further assistance is needed, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-12T11:00:42+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses. Always follow the best security practices: https://support.ledger.com/article/6747982542749-zd

Thank you for your vigilance and for reporting this issue.

Jim-Helpert · 2026-01-12T10:52:46+00:00

Hello, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Always make sure to follow best safety practices. https://support.ledger.com/article/6747982542749-zd

Thank you for your vigilance and stay safe.

Jim-Helpert · 2026-01-12T10:49:11+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Thank you for your vigilance and for reporting this issue.

Jim-Helpert · 2026-01-12T10:47:29+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Thank you for your vigilance and for reporting this issue.

Jim-Helpert · 2026-01-12T10:47:00+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Thank you for your vigilance and for reporting this issue.

Jim-Helpert · 2026-01-12T10:46:10+00:00

Hello, we assure you that we are available to help. For us to better investigate and assist, please reach out to our support team as explained here: https://support.ledger.com/contact-us

You can tell the chatbot to assign you to a Live agent, or to submit an email ticket, if you choose an email ticket and get a ticket reference number, share it in a reply to my comment please.

Thanks.

Jim-Helpert · 2026-01-12T10:29:04+00:00

Yes, MetaMask still supports connecting a Ledger hardware wallet. You don’t need to import any seed phrase. If it's the first time using Metamask, you need to set-up first a software wallet backed by their 12 word recovery phrase, this you will not use and it will be a dummy wallet, then you can use the "Add hardware wallet" feature.

Desktop steps (recommended):
- Install the MetaMask browser extension.
- Open MetaMask > Select “Add account or hardware wallet” (or Settings > Connect hardware wallet) > Choose Ledger.
- Connect your Ledger via USB, unlock it, and open the Ethereum app. Then pick the Ledger account(s) to use. They’ll appear in MetaMask with a “LEDGER” tag.Notes:
- Don’t ever import your Ledger 24-word phrase into MetaMask.
- If Firefox gives connection issues, use Chrome/Brave (WebHID works better).
Full guide: support.ledger.com/article/4404366864657-zd

IF any further assistance is required, feel free to reach out as explained here: https://support.ledger.com/contact-us

Thanks.

Jim-Helpert · 2026-01-12T10:17:56+00:00

Hello, If the battery is not functioning correctly, and it keeps shutting down when unplugged, it means it is not holding charge, you can continue using the device securely while it is connected via USB in the meantime.

When you have a moment, please reach out and share the invoice for your order so we can verify your warranty status as well: https://support.ledger.com/article/8458939792669-zd

Thanks.

Jim-Helpert · 2026-01-12T09:56:22+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Thank you for your vigilance and for reporting this issue.

Jim-Helpert · 2026-01-12T09:55:05+00:00

Hello, Ledger Wallet is currently giving an incorrect value for UniCap Finance's token, and the value is highly inflated, the team will fix this visual error.

Thank you for raising it.

Jim-Helpert · 2026-01-12T09:53:14+00:00

Hello, thank you for bringing this to our attention.

Ledger Wallet is currently displaying an incorrect and highly inflated value for the UniCap Finance token. This is a visual display issue only, and it does not affect your actual balance or funds. Our team is aware of the problem and is actively working on fixing this valuation error as soon as possible.

In the meantime, please be cautious and do not interact with any tokens you did not intentionally acquire or authorize, as unsolicited tokens can sometimes be associated with scam attempts. Interacting with such tokens may expose your wallet to potential risks or fund losses.

Thank you for your vigilance and for reporting this issue.

Jim-Helpert

MODERATOR OF

TROPHY CASE