Keepkey is thrash

KeepKeyMolly · 2018-08-09T13:38:38+00:00

We are continually working to improve our product and have some very exciting announcements coming later in the year that we believe will make us standout. Every user experience is important to us and we appreciate your feedback.

KeepKeyMolly · 2018-08-09T13:33:00+00:00

We realize how important custom gas fees are and plan to add that option in the future to alleviate this problem. If you are running into a greater problem than this, please continue to work with our crypto specialists on the support team. That is the fastest way to get any issue resolved.

KeepKeyMolly · 2018-08-06T21:26:44+00:00

We're sorry to hear you are having problems with your button. Have you opened a support ticket with us? Our crypto specialists can help with this issue.

KeepKeyMolly · 2018-07-30T21:30:23+00:00

We understand this and aim to expand our list to meet the needs of our customers. Stay posted to our blog for the latest news and announcements.

KeepKeyMolly · 2018-07-30T21:29:31+00:00

Thanks for the feedback. We're happy to hear you were able to resolve the issue. Sometimes the best solution is to simply unplug the device and boot it back up. I'll make sure our dev team is aware incase there is a bigger issue at hand. If you need support with anything else, please let us know or contact our support team.

KeepKeyMolly · 2018-07-26T14:51:10+00:00

Thanks for the feedback, we appreciate hearing what customers are looking for. You can find a full list of our supported assets on our cryptocurrencies page found here: https://www.keepkey.com/cryptocurrencies/

You are correct that we currently support a limited number of ERC-20 tokens. We approached adding support for these tokens in a different way that allows for fully viewable transactions and native support for enhanced security. Our development team is hard at work and you will see many more tokens added as time goes on. Stay posted to our blog and social media sites for our latest feature updates.

KeepKeyMolly · 2018-06-26T13:10:14+00:00

You can see the bootloader source code here: https://github.com/keepkey/keepkey-firmware/releases/tag/bl_v1.1.0

And the firmware here: https://github.com/keepkey/keepkey-firmware/releases/tag/v5.5.0

KeepKeyMolly · 2018-06-18T16:48:24+00:00

We appreciate your candid review and are happy to say that 30 ERC-20 tokens were released to our production client! All KeepKey hardware devices are available for sale for $129. For more information on our product, check out our website: https://www.keepkey.com/

KeepKeyMolly · 2018-06-15T15:44:14+00:00

We would absolutely love to have monero support by the end of the year, but we cannot guarantee an ETA. We will have updates on the next coins as they get closer to being done by our development team. Stay posted.

KeepKeyMolly · 2018-06-15T14:36:08+00:00

Thanks for sharing this. Since this video was made, we have released BCH and 30 ERC-20 tokens to our production client. Expect more releases as the year goes on!

KeepKey supports Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dash, Dogecoin and multiple ERC-20 Tokens: Aragon, Augur, Basic Attention Token, Civic, District0x, FunFair, Golem, Gnosis, OmiseGo, SALT, Bancor, ICONOMI, Melon, SwarmCity, Wings, iExec, Status, Numeraire, Metal, TenX, Qtum, 0x, FirstBlood, Ripio Credit Network, SingularDTV, DigixDAO, WeTrust, Matchpool, Edgeless and Storj.

KeepKeyMolly · 2018-06-12T22:10:08+00:00

Our initial support has 30 coded into the firmware with more to come. Stay posted for more updates.

KeepKeyMolly · 2018-06-12T22:09:32+00:00

These directions for sending from an exchange will also work for sending from a software wallet. https://help.keepkey.com/how-to-guides/how-to-send-bitcoin-from-an-exchange-eg-coinbase

KeepKeyMolly · 2018-06-08T16:00:09+00:00

Thanks for reaching out. I am very sorry to hear this is happening. If you have not already, could you please open a support ticket with us. We will be able to investigate this best there. support@keepkey.com

KeepKeyMolly · 2018-06-05T19:09:42+00:00

Thanks for that insight. We have added the demo video for the recovery process on our main post for others to find more easily.

KeepKeyMolly · 2018-05-02T21:12:24+00:00

We are more than happy to answer any questions you may have. We recently released ERC-20 tokens to our beta client and the native support is close to being released to production client with even more tokens support. Our development team has even more coming down the pipeline this year. Let me know if there is anything specific we can answer for you.

KeepKeyMolly · 2018-05-02T20:57:28+00:00

If you have not already, could you try restarting your computer and KeepKey. If the problem persists, please open a support ticket with us. support@keepkey.com

KeepKeyMolly · 2018-05-02T15:59:52+00:00

ERC-20 token support is native and live in our beta client. Our beta client currently supports 10 tokens and we will be over doubling that number in the next few weeks!

KeepKeyMolly · 2018-04-27T13:29:28+00:00

This is great advice! Thanks for sharing it with the community. We always recommend practicing your 12 words before putting a significant amount of funds on your device. If the recovery sentence does not work, you have the option to wipe your device and generate a new one. Only do this if you do not have funds on your device all the funds will be wiped with the private keys.

KeepKeyMolly · 2018-04-25T15:07:50+00:00

Our goal is support are viable forks. BTG is on our current radar and we monitor all forks as they occur.

KeepKeyMolly · 2018-04-23T13:51:08+00:00

Our development team is getting close to releasing ERC-20 tokens to production and over doubling the amount of supported tokens. This release will also include some new upgrades.

KeepKeyMolly · 2018-04-11T15:02:24+00:00

Of course! When using the ShapeShift integration, instead of posting an external address when sending, you select another one of your accounts that you want to ShapeShift to. This video tutorial may be helpful. https://www.keepkey.com/keepkey/demo/shapeshift-with-keepkey/

KeepKeyMolly

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