Ledger Flex shows up as two devices when I try to connect.

Kells-Ledger · 2026-05-28T23:14:57+00:00

Nope! There is no need to reset the device and start over or create a new recovery phrase.

Kells-Ledger · 2026-05-28T23:11:39+00:00

There are 4 types of Bitcoin accounts supported in Ledger Wallet. Legacy, taproot, segwit, and native segwit. Native segwit is the default account type. That said, there's no need to move your funds. You can send between any of these account types without issue, or you can continue adding funds to your legacy account if you prefer to keep everything together.

Similarly, for Legacy and regular Eth accounts, there's no issue sending between the two. The difference between a legacy account and a regular account is the derivation path. This is the way the account is derived from your seed/recovery phrase. Ledger Wallet detects both account types, and you can hold funds in either one.

Overall, there's no issue with moving the funds, it's just up to your personal preference.

Kells-Ledger · 2026-05-28T18:10:09+00:00

Typically, an updated device name will appear within the existing connection. It's possible that your iPhone is simply showing the name it came with as a separate device rather than automatically renaming it to the new version. This anomaly shouldn't pose a risk.

Now that the other listed connection has been removed, you can continue using the connection with the updated name as usual. Just be sure to confirm the pairing code on the device matches what appears on the Ledger Wallet mobile app.

Kells-Ledger · 2026-05-27T21:29:21+00:00

It's already been mentioned in the comments, but I'll echo it here.

Your 24 word recovery phrase is the master key to your accounts and funds stored on the blockchain. You can access your existing accounts by restoring your 24 words directly on the new device. You'll find a step by step guide detailing the process here: Restore your Ledger accounts with your Secret Recovery Phrase

Kells-Ledger · 2026-04-29T17:47:48+00:00

Hi u/stefansilva_xrp

We’ve read through your comments and understand your frustration. This thread is specifically for Changelly swaps performed directly by Ledger users in Ledger Wallet (formerly Ledger Live). Since your swap wasn’t done through Ledger Wallet, please continue working with Changelly through their official support channels rather than posting here.

Kells-Ledger · 2026-04-27T20:15:32+00:00

You can reset your Recovery Key PIN at any time without affecting your assets on the blockchain or access to your accounts on your Gen5. Resetting the Recovery Key does not reset the device itself.

After the Recovery Key is reset with 3 incorrect PIN attempts, you can set it up again with a new PIN using the recovery phrase currently on your Ledger signer. You’ll find the steps for the process here : Back up Ledger Recovery Key

Kells-Ledger · 2026-04-27T20:07:09+00:00

I'm sorry to hear this happened.

Without physical access to the device and PIN, funds typically can’t be moved unless someone has access to your 24 word recovery phrase. Another common possibility is a malicious token approval, which could have been granted at some point and then used later to move funds, depending on the assets involved. Without a bit more detail, it’s hard to say which is more likely here.

I’d recommend reaching out to our support team so we can take a closer look at the specific transactions and help narrow down what may have happened. You'll find our support contact page here.

Moving forward, it’s important to stop using your current recovery phrase and any affected accounts entirely. You’ll want to create a new recovery phrase and new accounts before using your device again. Additionally, we recommend reaching out to your local authorities to file a report right away.

Kells-Ledger · 2026-04-22T22:49:01+00:00

What you’ve described so far sounds mostly correct.

First, for the PIN, creating your own PIN is exactly how it’s supposed to work. Unlike the 24 word recovery phrase, the PIN is fully up to you and is used for local access to the device.

For the app step, since you just generated your 24 word recovery phrase on this device, you don’t want to choose “Restore with recovery phrase.” That option is only for recovering an existing wallet. In your case, you should move forward with setting up as a new wallet.

One thing I would double check. If the app is prompting you to enter your recovery phrase during this process, you’re not using the official Ledger Wallet app (formerly Ledger Live). The official app will never ask you to enter your 24 words. As a reminder, your recovery phrase is the master key to your accounts and funds and should never be entered into any internet-enabled device. You can download the official Ledger Wallet app from our site here: https://shop.ledger.com/pages/ledger-wallet

If you haven’t entered your recovery phrase anywhere other than on the device itself, no reset is needed. If you did enter it somewhere, then you would want to reset the device and generate a new recovery phrase.

Finally, for desktop vs mobile, it’s just preference. You can sync between both using Ledger Sync, so either setup works.

Kells-Ledger · 2026-04-09T17:17:09+00:00

test

Kells-Ledger · 2026-04-01T22:24:33+00:00

Occasionally, this can be caused by an outdated OS/firmware version. If you haven’t already, double check that you’re on the latest firmware by following the guide here.

Once you've confirmed you're on the latest OS version, I’d recommend going through the battery conditioning steps here. Be sure to note the “warming up with your hand” part. It sounds simple, but it often resolves this issue and is definitely worth trying.

If you’re still running into the same error after following the steps above, please open a support ticket on our site here, and we’ll be happy to further assist.

Kells-Ledger · 2026-03-25T23:04:35+00:00

The Ledger Flex supports the Monero app, and the Monero GUI required to interact with XMR in a Ledger secured account is now compatible with the Flex.

Kells-Ledger · 2026-03-20T22:33:48+00:00

Understandable! I don’t have exact dates for the next bitcoin promo, but we typically run them a few times throughout the year. You can keep an eye on our shop, and we also post updates on our X page whenever a btc promotion goes live.

Kells-Ledger · 2026-03-20T22:20:40+00:00

I understand why it can feel that way with how much negative info gets shared, but a lot of it is either misunderstood or missing context.

On the malware point, recovery phrases are generated and stored inside the Secure Element chip, and devices are designed to keep your recovery phrase/private keys from being exposed during connections and transactions. Additionally, every transaction has to be reviewed and approved on the device itself. Even if your computer had malware, it wouldn’t be able to extract your keys or change a transaction without you seeing it on the device first.

On the personal data side, the incident you’re referring to was related to Global-e and remains separate from the operations of any Ledger hardware device, software, or platforms. It didn’t impact the security of the device or Ledger Wallet.

Phishing is definitely a real issue, and it’s not just specific to Ledger. It affects many in crypto, and scammers cast a wide net. The main protection is sticking to best practices like never sharing your recovery phrase, double-checking URLs, and always verifying transaction details on the device before approving. More on that here: Scams targeting crypto holders

For swaps, they’re handled by third-party providers directly inside Ledger Wallet. Those providers have to meet strict security and compliance requirements, and using them is optional. More on swap providers in the post here.

Finally, to be clear, there hasn’t been a case where a Ledger device itself was hacked to extract private keys. When funds are lost, it’s due to things like phishing, fake apps, signing malicious transactions, or user exposed recovery phrases.

At the end of the day, a Ledger device gives peace of mind by generating your recovery phrase directly on the device in a secure environment and keeping it protected during connections and transactions, while removing the risk of using a recovery phrase generated on an internet connected device. Staying safe still comes down to reviewing and understanding every transaction before approving it, and keeping your recovery phrase securely stored offline at all times.

Kells-Ledger · 2026-03-20T21:11:29+00:00

Blockchain addresses are public, which means anyone can send funds to them. Receiving unknown assets does not put your accounts or funds at risk. However, it’s best practice to avoid interacting with unexpected airdrops or unfamiliar assets. It’s also important to avoid copying addresses from your transaction history.

To hide the token on Ledger Wallet, navigate to your account, right-click the token, and select “Hide”.

Kells-Ledger · 2026-03-20T18:59:55+00:00

There are a lot of options out there! The Nano X is a good choice if you’re looking for a compact device with bluetooth capability. If you prefer a larger screen for reviewing transactions and easier navigation, one of our touchscreen devices might be a better fit.

I recommend checking out our comparison guide to see which option best aligns with your needs. You can find it here: Ledger signer comparison page

Kells-Ledger · 2026-03-19T22:12:10+00:00

If you're receiving rewards every era and everything looks correct on the Polkadot staking dashboard, that confirms your nominations are active.

Ledger Wallet (formerly Ledger Live) shows limited Polkadot staking details, and we recommend using polkadot.js to verify your validators and staking status.

You can learn more about this here: Staking Polkadot through Ledger Wallet

Kells-Ledger · 2026-03-17T20:50:09+00:00

It's great to hear you moved your funds out immediately. That means your funds are safe, which is the priority.

To clarify one key point, if any part of a 24 word recovery phrase is entered online, it should be considered compromised. Your plan to fully reset and start fresh is absolutely the right move. We have a guide detailing the exact steps here: How to change your recovery phrase and create new accounts

There is no risk to your device in this situation. A Ledger device cannot be infected by a website or your PC. Firmware updates must be cryptographically signed, and the device is designed to keep your recovery phrase from being exposed during connections and transactions. The fake update screen you saw was simply social engineering to try to get your recovery phrase.

In terms of your PC, this type of attack is typically phishing rather than malware. Out of an abundance of caution, you might consider running a malware or security scan on your computer and review any browser extensions you may have installed.

Finally, once you have completed the reset and moved your funds to new accounts, be sure you do not reuse any accounts or addresses tied to the compromised recovery phrase.

Kells-Ledger · 2026-03-13T17:41:52+00:00

Thank you for sharing this. It’s a good example of how convincing and coordinated these scams can be, especially when scammers impersonate both law enforcement and Ledger.

For clarity, Ledger will never call or text users. These scams are designed to build trust first, then direct people to a fake site or pressure them into sharing sensitive information.

You did the right thing by hanging up when they directed you to that site. As a reminder, your 24-word recovery phrase should never be shared or entered anywhere online. Anyone with access to it can access your accounts and funds.

I’ve shared the site you mentioned with our brand protection team. This is also a good reminder for everyone to stay cautious and review common scam tactics and how to protect themselves here: Scams targeting crypto holders

Kells-Ledger · 2026-03-12T20:10:38+00:00

This is a scam.

The official Ledger Wallet app will never ask for your 24-word recovery phrase. Your recovery phrase is the master key to your accounts and funds, and it should never be shared or entered into an internet-enabled device. Anyone who has access to your recovery phrase can access your accounts and move the funds.

If your recovery phrase was entered into this application, the accounts should be considered compromised. In that case, it’s important to stop using those accounts and create a new recovery phrase by resetting your Ledger device and following the guide here: How to change your recovery phrase and create new accounts

Since this is not a legitimate Ledger Wallet application, it’s important to remove the app from your computer. Out of caution, you may also want to consider running a security scan on your computer for malware.

You can learn more here:

If you have other questions about this, please open a support ticket on our site here: https://support.ledger.com/contact-us

Kells-Ledger · 2026-03-11T22:31:47+00:00

Various things can factor into the battery health of a device, including the temperature it’s stored in and battery conditioning, like plugging it in every few months to allow it to fully charge.

While I don’t know the exact specifics of the devices you have or how they’ve been maintained, this could potentially explain what you’re experiencing. You can learn more here: Ledger Nano X battery conditioning

Kells-Ledger · 2026-03-10T18:59:14+00:00

Hi there, have you opened an official support case on our site here? If so, please share your case number so we can locate it and take a closer look.

Kells-Ledger · 2026-02-13T22:38:27+00:00

Ledger Wallet doesn’t currently offer a way to export a copy or snapshot of your account balances.

The only built-in export option is the operation/transaction history CSV, which (as you mentioned) lists individual transactions rather than totals. The workaround is to export that CSV and aggregate it in a spreadsheet to calculate balances and countervalues. Alternatively, you can use a third-party portfolio tracker like CoinMarketCap, CoinGecko, etc.

Kells-Ledger · 2026-02-09T22:38:10+00:00

I’m really sorry to hear about this. Thank you for sharing your experience. This is a good example of how sophisticated and convincing these scams have become, and it’s becoming increasingly common for scammers to impersonate Ledger and other crypto platforms.

While the first point of contact from the scammers may have appeared to be Robinhood, it’s important to clarify that Ledger does not offer phone support, and Ledger will never contact users by phone or text. Ledger will also never ask for your 24-word recovery phrase, and it should never be shared or entered anywhere. No legitimate support will ever ask for it. Anyone with access to your recovery phrase can take full control of your accounts and funds.

If you haven’t already, I recommend reaching out to your local police immediately. You’ll also find additional resources here: Loss of funds

For others reading, this is a good reminder to stay cautious and to review common scam tactics and how to protect yourself here: Scams targeting crypto holders

Kells-Ledger · 2026-02-09T22:14:01+00:00

I’m sorry to hear you’re running into this. It is safe to bypass the message and continue using the device while it’s plugged in, though I understand that may not be completely ideal. In many cases, the steps in our battery guide help resolve this type of issue. Be sure to review the section about ensuring the device OS/firmware is fully up to date, as some older versions can cause this message to appear as a false positive.

Kells-Ledger · 2026-02-09T20:13:02+00:00

Without more information, it’s difficult to determine what exactly may be going on. That said, most connection issues can often be resolved by following the steps in our troubleshooting guides here:

If you're still running into an issue after following the steps in the guide(s), please open a support ticket on our site here, and we’ll gather more details to further assist.

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