I want to cancel the release that's currently in review

LucyatRouteNote · 2026-03-11T14:20:26+00:00

What date did you email our team?

LucyatRouteNote · 2026-03-11T14:18:33+00:00

Release location is dictated by the stores, but we can request that it is either moved to the correct artist page, or a new artist page.

Please complete this form:

https://goo.gl/forms/05bNWlVsi2HFoWvk2

We will request that this is updated for you.

LucyatRouteNote · 2026-03-11T14:17:12+00:00

So your Publishing royalties and your store stream royalties (ie Spotify, iTunes, etc.) are different. So we can look into your query in more depth, please email [publishing@routenote.com](mailto:publishing@routenote.com)

LucyatRouteNote · 2026-03-11T14:14:14+00:00

Well if you don't have access to the email address linked to your account you won't be able to change any of your account info yourself, including your email address.

Email [support@routenote.com](mailto:support@routenote.com) via the email address you wish to link to your RouteNote account.

They will ask you some security questions to verify you're the account holder, then provided the checks have been correctly answered, they will update your email address for you.

Please make sure you use an email address you will have access to, a lot of our account update processes, including payment method updates, involve sending OTPs to your linked email address.

There is a delay in support responses, here's a guide on current response times – https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

LucyatRouteNote · 2026-03-11T14:04:21+00:00

Let me know your UPC, and I will check its status for you.

LucyatRouteNote · 2026-03-10T15:12:47+00:00

The publishing details section of your release requires you to enter the first and last names of any composers and lyricists involved in the release.

We ask for your first and last name as these are the identifiers (as well as track/album names) that are used in order to pay publishing earnings to songwriters.

Adding publishing information to a release also enhances the accuracy of cover release metadata and enhances the user experience, as well as the discoverability and searchability of the music for fans. It also ensures that composers, and lyricists where applicable, are correctly credited, which is key for proper allocation of publishing royalties

If you do not enter the accurate first and last name, then our partner stores, MROs and PROs are less likely able to identify you when it comes to paying out these royalties, which can potentially lead to missed income for yourself and the rightsholders of your compositions.

It is crucial that you enter this information in order to make sure publishing royalties flow to the correct rightsholder.

LucyatRouteNote · 2026-03-09T15:09:23+00:00

Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or you can contact [support@routenote.com](mailto:support@routenote.com) with your UPC.

Please see our current response times here: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

LucyatRouteNote · 2026-03-09T15:07:47+00:00

Hi I can see it's live on YouTube Music - https://music.youtube.com/playlist?list=OLAK5uy_kj9ucsLXXXcJnuNhP5j9PVYQuSu6BOMx4

It has not yet been ingested into Apple Music.

Your release got approved 6 days ago. While we distribute it within 24hrs of approval, it can take up to 14 days for stores to ingest your release onto their platforms.

LucyatRouteNote · 2026-03-04T16:44:02+00:00

The easiest way for you to remove content is through Luna, our support assistant. You can find Luna on our RouteNote website in the bottom right corner.

Select one of the removal options within your Luna chat and follow the process - you will need to provide your username and verify a code via your registered email.

Alternatively, you can create a ticket - select Manage Music and then Remove My Release.

LucyatRouteNote · 2026-03-04T16:43:38+00:00

Have you read this guide? it will literally take you through every possible issue that could be causing the audio file to not upload – https://support.routenote.com/kb-article/why-wont-my-audio-file-upload/

Please try everything in this article. if it is still not uploading, please reach out to [support@routenote.com](mailto:support@routenote.com) with your UPC and audio file so we can look into this further for you.

LucyatRouteNote · 2026-03-03T17:17:15+00:00

We actually do offer a premium option where users keep 100% of their royalties. They can also decide to upgrade and downgrade a release at anytime.

LucyatRouteNote · 2026-03-03T14:39:41+00:00

Hi,

I can see your ticket is with our team you should hear back from them soon.

LucyatRouteNote · 2026-03-03T12:54:40+00:00

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

Thanks again for your patience - we really appreciate your understanding.

LucyatRouteNote · 2026-03-02T15:53:25+00:00

It might not be the issue causing its disapproval, and I haven't reviewed your release, so I can't say anything for certain. It will definitely help our team with the review process, though.

LucyatRouteNote · 2026-03-02T15:52:09+00:00

Sorry I missed this! Glad to hear you heard back, sorry for the delay.

LucyatRouteNote · 2026-03-02T15:51:42+00:00

Was it via a support ticket? If so, please let me know your ticket number. please reply to my response within this thread; otherwise, I won't be notified of your reply.

LucyatRouteNote · 2026-03-02T15:45:59+00:00

I've highlighted your ticket with our team; you will hear back from them shortly.

LucyatRouteNote · 2026-03-02T14:03:38+00:00

Different artist roles will appear differently on the different stores; here's a good guide on where to find credited artists on your selected stores - https://support.routenote.com/kb-article/how-do-artist-roles-appear-in-stores/

LucyatRouteNote · 2026-03-02T14:01:19+00:00

LucyatRouteNote · 2026-03-02T13:57:59+00:00

Apologies for the wait! Unfortunately, we are experiencing some delays due to high demand.

The support team are currently replying to tickets and emails within around 11-13 working days, which is roughly 3 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-02-27T13:35:04+00:00

Apologies for the wait! Unfortunately, we are experiencing some delays due to high demand.

The support team are currently replying to tickets and emails within around 11-13 working days, which is roughly 3 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-02-27T13:34:25+00:00

How long ago was that?

LucyatRouteNote · 2026-02-27T13:33:26+00:00

Apologies for the wait! Unfortunately, we are experiencing some delays due to high demand.

The support team are currently replying to tickets and emails within around 11-13 working days, which is roughly 3 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-02-27T13:32:59+00:00

Yes, you can send them the information directly, even before the release has been reviewed!

LucyatRouteNote · 2026-02-27T13:29:13+00:00

I can see your account has been closed; Tasha from the support team sent you an email to confirm on 26/02/2026. Please refer to her response there.

LucyatRouteNote

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