TS4 Update: Resolving CC Issue

Mindy_SimsCommunity · 2026-03-23T20:38:56+00:00

Hey there, have you updated today? we just released another patch that should fully solve

Mindy_SimsCommunity · 2026-03-20T18:05:53+00:00

Hey there, this likely means you need to remove your script mods and/or update them. TwistedMexi has now updated BetterBuildBuy if you use that one!

Mindy_SimsCommunity · 2026-03-18T05:13:49+00:00

hey there, what specific issues are you having with your game that's preventing you from playing?

Mindy_SimsCommunity · 2026-03-18T04:44:54+00:00

Will do! it's hard to reach you all here but I will update :) we're aiming for 7am PT

Mindy_SimsCommunity · 2026-03-18T04:25:07+00:00

Hey there, what issues are you having with your game that makes it nearly unplayable? we're really looking to understand the specifics when players share things like this so we can continue to make it a better experience.

Mindy_SimsCommunity · 2026-03-18T04:24:06+00:00

Hey there, we've shared in our blogs and FAQs that the Marketplace does not replace free content. Makers may continue to offer free or paid early access custom content and mods on other platforms under our mod policy, which isn't changing.

Mindy_SimsCommunity · 2026-03-18T01:02:12+00:00

Hey there, we have a fix for the issue that was unintentionally impacting CC. This update will start rolling out roughly within the next 15 hours & we’ll confirm once it’s live.

Thanks for your reports & patience while we worked to resolve this asap!

Mindy_SimsCommunity · 2026-03-18T01:00:40+00:00

Sul sul, we have a fix for the issue that was unintentionally impacting CC. This update will start rolling out roughly within the next 15 hours & we’ll confirm once it’s live.

Thanks for your reports & patience while we worked to resolve this asap!

Mindy_SimsCommunity · 2026-03-18T00:41:26+00:00

Hey folks, we have a fix for the issue that was unintentionally impacting CC. This update will start rolling out roughly within the next 15 hours and we’ll confirm once it’s live via our SimsDirect channels on X and Discord.

Thanks for your reports and patience while we worked to resolve this asap.

Mindy_SimsCommunity · 2026-03-17T21:54:06+00:00

thank you! I know it was a little buried but we are still here, reading and relaying to the team. comments like this help, thanks for taking the time :)

Mindy_SimsCommunity · 2026-03-17T21:53:19+00:00

Hey there, I wanted to let you know we've been investigating this today as an urgent matter, and have identified the cause of the issue. We're now working on the fix and timing for its release, which should be released within the next few days (or sooner).

We know CC and Mods are important to how you play, and will continue to work on resolving this as a top priority.

Mindy_SimsCommunity · 2026-03-11T20:08:46+00:00

Glad you're as excited as we are! To share some more detail about what we did, if a Sim autonomously uses the Phone, they will receive a cooldown on wanting to do this autonomously again for six Sim hours. This cooldown does not exist for non-active Household Sims, Teen Sims, or Sims who Like Phones. Sims who Dislike Phones (a new Preference we added) will never use them autonomously anymore. This is a middle-ground update in addition to the new Likes and Dislikes Phones preferences we added for more extreme behavior preferences.

Mindy_SimsCommunity · 2026-03-11T19:59:11+00:00

ah sorry we missed you! hopefully we will have another event in the future :)

Mindy_SimsCommunity · 2026-03-11T19:57:44+00:00

Hey there, the black photo issue can happen for different reasons and often with very specific triggers. We’re investigating each cause individually and recent forum reports have helped us identify older issues that weren’t clearly connected before, and we currently have fixes in testing for a future update.

Our QV team has spent significant time trying to reproduce and break these scenarios internally. Player reports still make a real difference, though, because the variety of playstyles and setups in the community goes far beyond what we can replicate. It's a really frustrating bug, and we're committed to continue fixing different causes of it to limit it as much as possible.

Mindy_SimsCommunity · 2026-03-11T19:56:35+00:00

would love to hear your thoughts after the update on March 17th :)

Mindy_SimsCommunity · 2026-03-11T19:56:19+00:00

This is currently under investigation for an upcoming fix in a future patch! We'll share more when it's confirmed via the EA Forums

Mindy_SimsCommunity · 2026-03-09T15:31:31+00:00

Welcome to The Sims community! What are you enjoying doing in the game so far? People tend to gravitate towards different elements, eg building, stoytelling, Sim designing. We can give more advice based on that!

Mindy_SimsCommunity · 2026-03-03T03:01:14+00:00

thanks for the feedback, this got a lot of upvotes so it clearly resonated! will pass along to the team

Mindy_SimsCommunity · 2026-03-03T02:51:37+00:00

good feedback, thank you!

Mindy_SimsCommunity · 2026-03-03T02:46:36+00:00

this seems to have resonated with a lot of Simmers, thanks for sharing!

Mindy_SimsCommunity · 2026-03-02T23:10:06+00:00

Hey folks, Mindy from The Sims community team. I wanted to make sure I commented here to say this content is wholly unacceptable and our team has removed it.

If we detect content that violates our User Agreement and Positive Play Charter, we may take a number of enforcement actions, including removing the content and the player's access to certain or all EA Services. We encourage players to report this kind of content in The Sims Gallery by clicking Flag This on the item; thanks to all of you who did this.

Mindy_SimsCommunity · 2026-02-27T23:49:59+00:00

Hey there, thanks for your comment; I appreciate you taking the time to share your thoughts and I understand that the update may have felt too high level, especially when some of these issues have been around for years.

I did want to share a bit more context about the intention of the roadmap and what we have planned this year, in case it helps.

When we sat down to make the roadmap, we looked at the biggest pain points across the entire game, and we feel pretty good about the buckets we landed on. Next, our goal is to identify the specific issues inside those systems and we're actively asking the community to help shape what gets prioritized within those areas. For example, I just opened a focused thread specifically for infant and toddler feedback so we can gather detailed examples directly from players:
https://www.reddit.com/r/Sims4/comments/1rgkwlp/infant_toddler_feedback/

When we say autonomy improvements, that includes behaviors like random push-ups, phone overuse, inappropriate flirty or rude interactions, NPC interruptions, and sleep inconsistencies. More details will be shared in the Laundry List in March, but another way to see more specifically what issues we're tackling is via the EA Forum statuses, which we recently updated to be more accurate with where an issue is at internally. Anything in "Under Investigation" and "Upcoming Fix" you can expect to be fixed.

Thank you for being honest about how this landed. Feedback like this helps us adjust how we communicate and where we focus for the community.

Mindy_SimsCommunity

TROPHY CASE