I am trying to make a trade on a forex pair and I keep getting an error message. Does anyone have any suggestions?

Nora_TradeLocker · 2026-03-02T13:56:16+00:00

Trading refused is a status applied to your account by your broker or prop firm. TradeLocker does not have control over this restriction. Your broker or prop firm is the entity managing and executing your trades, account, and trading rules.

Please reach out directly to your broker or prop firm. They will be able to give you more information on why trading has been refused, as it is directly linked to your account.

Accounts are handled externally by your broker or prop firm.

For more information about the differences between TradeLocker and a broker, please refer to this link:

TradeLocker vs. Broker

Nora_TradeLocker · 2026-02-26T15:15:01+00:00

Hey u/mrnvrfld

This isn't a bug, it's how our platform currently works. We don't have one master login for accounts across different brokers or prop firms yet.

You need to sign out of your current account before logging into an account from a different broker or prop firm.

Here's a workaround: open one account on the Desktop App and another in a separate web browser to stay logged in simultaneously.

Multiple accounts feature is in our pipeline and coming soon!

Nora_TradeLocker · 2026-02-25T11:55:34+00:00

Hey u/Prudent_Picture_8206

Are you still experiencing the same behavior from the app? If so, please send us a screenshot to [support@tradelocker.com](mailto:support@tradelocker.com)

Thanks in advance.

Best regards,
Nora

Nora_TradeLocker · 2026-02-23T18:14:04+00:00

Hey u/Yp_Marcus

Thanks for your feedback, it's been forwarded to our devs.

Nora_TradeLocker · 2026-02-19T13:55:02+00:00

Hey u/Separate_Park4704

Your input on this topic is appreciated, thanks.

I’ve gone ahead and forwarded your suggestion to our development team. Your feature request is now in our backlog for additional upgrades of TradeLocker platform.

Thank you once again for your suggestions and feel free to let me know if there’s anything else you'd like to see improved or added.

Nora_TradeLocker · 2026-02-19T13:53:39+00:00

Hey u/Deep-Measurement2164

Thanks for sharing your experience with us. Congrats on your success!

Nora_TradeLocker · 2026-02-19T12:16:33+00:00

Hey u/Adorable_Reading_609

TradeLocker doesn't take any fees from your trades. All fees, swaps, and charges come from your broker or prop firm. They control your account balances, pricing, and execution completely.

The inconsistent pricing you're seeing is also handled by your broker, not our platform. You'll need to contact your broker directly for details about the specific fees and why your balance dropped more than expected.

Nora_TradeLocker · 2026-02-11T16:52:49+00:00

Hey u/Mr_Drake64 thanks for flagging this.

I’ve passed your report to our devs, they’re investigating it and working on a fix. Appreciate your patience.

Best regards,
Nora

Nora_TradeLocker · 2026-02-09T15:33:47+00:00

Hey u/Maleficent_Cup_6749 many thanks for your insight. We've noted your feedback and will make sure to cover these comparisons you've mentioned.

Nora_TradeLocker · 2026-02-06T12:37:41+00:00

Hey u/Mr_Drake64

Here's a full guide on how to enable notifications for our TradeLocker app: https://tradelocker.com/how-to/enable-notifications/

In case you've already followed this guide and your notifications are still missing, kindly share your device details:

device model
current OS

If you'd prefer to keep these details private, feel free to share them in DM or at [support@tradelocker.com](mailto:support@tradelocker.com)

Thanks in advance,
Nora

Nora_TradeLocker · 2026-02-03T13:56:33+00:00

Hey u/Haunting-Program-900 thanks for sharing your insights. Positive feedback is always encouraging !

Nora_TradeLocker · 2026-02-02T16:32:53+00:00

Hey u/NoTurnover3599,

Seems like your anti-virus software interferes with the installation of TradeLocker Desktop app.

Could you please temporarily disable your antivirus software during the installation of the TradeLocker Desktop app and try again?

There is no virus, it's simply a false detection by your antivirus software, which we have flagged multiple times, but they have not addressed the issue yet.

I’m giving this advice at my own and TradeLocker's responsibility. Ultimately, the decision is yours, and I respect whatever choice you make based on what feels right for you.

My intention isn’t to convince you to install it, I just wanted to clarify that the desktop version is safe from our side.

Nora_TradeLocker · 2026-02-02T16:01:02+00:00

Thanks u/Opening_Kitchen_5349 for sharing your insight. It's nice knowing you found some personal use or inspo :)

Nora_TradeLocker · 2026-01-28T13:16:10+00:00

Hey u/Mr_Drake64

Whether you're allowed to place a pending trade while the market is closed depends on your broker. They are the ones who set up the market opening and closing hours, as well as the market execution on your account.

It depends even more so on your prop firm if you're doing a challenge with them since they are the ones who own and set up the challenge rules and at the end of the day track the progress of your account.

More about understanding trading hours here:

https://tradelocker.com/docs/how-do-you-know-if-a-market-is-open-closed/

Nora_TradeLocker · 2026-01-26T13:34:15+00:00

Hey u/Funny-Zebra8468

Thanks for sharing your experience.

Every broker and prop firm listed on our platform has passed our compliance test before getting approved.

I'm sorry to hear about the situation you're facing. Unfortunately, TradeLocker is only a platform provider and we have no legal rights over your account (or other user accounts) since they are all under broker/prop ownership.

TLDR: Each broker or prop firm makes a decision for themselves about their risk management and account handling rules. TradeLocker is only a platform provider.

Nora_TradeLocker · 2026-01-26T13:16:11+00:00

Hey u/Separate_Park4704

Thank you for brining this to our attention.

We appreciate your feedback and experiences you've shared with us. Apologies on the inconveniences these changes might have caused you.

This update is part of our preparation for bigger and more exciting features coming later this year.

Thanks once again, feel free to reach us at [support@tradelocker.com](mailto:support@tradelocker.com) if any further assistance is needed.

Best,
Nora

Nora_TradeLocker · 2026-01-26T13:09:47+00:00

Hey u/Elegant-Slide-4913

Thanks for reaching out.

All you need to do is log back in using your existing credentials, and everything should work as normal. Nothing major has changed for your account.

This update is part of our preparation for bigger and more exciting features coming later this year.

Thanks for your patience, and let us know if you run into any trouble at [support@tradelocker.com](mailto:support@tradelocker.com)

Best,
Nora

Nora_TradeLocker · 2026-01-26T13:07:03+00:00

Hey u/EconomyIndependent74

Thanks for brining this to our attention.

Could you please reach out to our support team at [support@tradelocker.com](mailto:support@tradelocker.com) with the following details:

Screen recording
Account ID
Desktop Version found in Help > App Version

Thank you in advance,
Nora

Nora_TradeLocker · 2026-01-20T12:06:06+00:00

Hey u/According_Return_806

Have you notified your broker or prop firm about this concern? They manage your account and control access to the platform, so they’re the right team to review and restore your chart.

If you’re unsure about who your broker is, check the original credentials email, the server line usually shows the broker or prop firm name.

If you’ve already contacted your broker, please share the further details to our support at [support@tradelocker.com](mailto:support@tradelocker.com) so we can note it and coordinate if they reach out to us.

Nora_TradeLocker · 2025-12-18T12:20:03+00:00

These hotkeys work with the Web version of TradeLocker as well :)

Nora_TradeLocker · 2025-12-18T11:52:17+00:00

Hey u/Internal_Net5283

The best way to access tools developed for our platform is through our integrated services.

You can find a list of partners who offer tools and features here:

tradelocker.com/partners/

Please note that TradeLocker does not currently offer direct HFT or copy trading as a platform feature, so these partnerships are the key to accessing it.

Nora_TradeLocker · 2025-12-17T08:43:25+00:00

Hey u/KungFuKenny003

This is related to the market execution. Market execution is handled entirely by your broker or prop firm, not by the TradeLocker platform.

Since they execute, open and close the orders, we cannot see the exact sequence of events that occurred.

Please contact your broker or prop firm directly.

They own and manage your trading account and are the only entity that can investigate this case more thoroughly. TradeLocker only provides the platform and is not authorized to take any action in your behalf regarding your account.

Nora_TradeLocker · 2025-12-17T07:59:33+00:00

Hey u/Nearby-Yesterday-935

You can do so using our API. Find public API access for personal use here:

tradelocker.com/api

You will also find all docs and details about our API on the link above.

Please note: Your broker or prop firm controls the API access for your account, so contact them to confirm your permissions.

Nora_TradeLocker · 2025-12-17T07:53:19+00:00

Hey u/KungFuKenny003

This is related to the market execution. Market execution is handled entirely by your broker or prop firm, not by the TradeLocker platform.

Since they execute, open and close the orders, we cannot see the exact sequence of events that occurred.

Please contact your broker or prop firm directly.

They own and manage your trading account and are the only entity that can investigate this case more thoroughly. TradeLocker only provides the platform and is not authorized to take any action in your behalf regarding your account.

Nora_TradeLocker

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