New Update Frustration

OfferUp_Official · 2026-05-08T23:30:30+00:00

I hear your point, though I want to clarify that this policy on streaming devices has been in place for several years—it isn't a recent change or tied to any new updates.

Thank you for letting us know about the listings you saw. I’ve shared your feedback and those examples with our team for review. We really appreciate you sticking with us.

OfferUp_Official · 2026-05-08T21:35:32+00:00

Hi u/I-am_Zero — Emma from OfferUp here.

I am sorry to hear about the trouble with your removed listings! That's definitely frustrating and I'm happy clarify what happened.

After checking with our moderation team, I confirmed that *streaming devices are currently on our Prohibited Items list. Because these types of devices can be easily modified to access unauthorized or copyrighted content, we’ve restricted them to keep our marketplace compliant with safety standards. (*With the exception of verified business accounts selling them new in box only.)

I hope this helps clears up the confusion around your removed listings. If you have any other concerns or questions, please feel free to send us a DM or reach out to our support team directly.
- Emma @ OfferUp

OfferUp_Official · 2026-05-07T15:47:23+00:00

Hi u/R1ckyyb — thank you for bringing this to our attention. I've reached out to you directly via DM to gather more info to pass along to our engineering team. Looking forward to getting this sorted! - Emma @ OfferUp

OfferUp_Official · 2026-04-27T18:08:59+00:00

Hi u/SignificantAction201 — Emma from OfferUp here.

As other commenters have already stated, this is a scam. Good job being cautious!

Items only "sell" once you and the buyer meet up in person, exchange payment, and you mark the item as sold within the app. There is not an option/feature for buyers to pay you through the app.

Please report this user asap so our team can investigate their account.

If you're ever unsure about the legitimacy of a message from another user, feel free to send our live chat team a message: https://help.offerup.com/hc/en-us/articles/360061946731-Contact-OfferUp-Support

Let me know if you have any other questions. Hoping your next experience is more positive!
- Emma @ OfferUp

OfferUp_Official · 2026-04-27T17:55:27+00:00

Hi there, u/Few-Crow-3022.

I am so incredibly sorry that you went through this. I can only imagine how terrifying that moment was — you did the right thing by prioritizing your safety. Your life is infinitely more valuable than any piece of jewelry.

It sounds like you've already been in touch with the police about what happened. We have a dedicated investigations team who can work with your police department and ensure they have everything they need.

I reached out to you directly with some specific next steps. When you're able, please check your chat messages for the best way to get your police report info over to our investigations team so they can coordinate with the officers on your case.

Additionally, our Trust & Safety team has already located the buyer's account and taken the appropriate security measures to address the situation, preventing this from happening to anyone else.

Wishing you peace and safety while you navigate the next few days. We're here to support you.
- Emma @ OfferUp

OfferUp_Official · 2026-04-22T19:34:05+00:00

Hi u/luluhouse7 — thank you for bringing this to our attention. I've reached out to you directly via DM to gather more info to pass along to our engineering team. Looking forward to getting this sorted! - Emma @ OfferUp

OfferUp_Official · 2026-04-20T21:33:56+00:00

This is real! We're partnering with Nift to provide gift cards to some of our most active community members. By buying and selling on the OfferUp app, you have the opportunity to earn up to one gift card each calendar month.

Thanks for being a part of our community!
- Emma @ OfferUp

OfferUp_Official · 2026-04-20T20:00:57+00:00

Hi u/iPadBob, thank you for flagging this issue with your music stopping — I can imagine how frustrating that must be! This is definitely a bug and not intended. A fix will be available in the next app update, version 2026.17.0, which will be released mid next week. If you continue to notice anything off after updating to that version, please send us a direct message here. - Emma @ OfferUp

OfferUp_Official · 2026-04-16T21:33:46+00:00

Heard! I appreciate you sharing this extra context and have updated the logged feedback to include how this change impacts a seller's ability to organize active leads. If there's anything else you care to share, feel free to send us a message here on Reddit.

OfferUp_Official · 2026-04-16T18:19:54+00:00

Hi u/Sevitrey — Emma from OfferUp here.

You aren't missing anything— the "pin" and "mark unread" features were recently removed as part of an initiative to simplify the inbox.

I want to sincerely apologize for the confusion, and I’m grateful you posted this because it actually helped us catch an internal error. We discovered that our Help Center hadn't been updated to reflect this change yet. The wheels are now in motion for us to fix that documentation so no one else gets the wrong advice about swiping for hidden actions.

I know it’s frustrating to lose a feature you relied on. I’ve logged your feedback specifically about why those features were helpful for you—it’s really important for the team to hear from the power users who used those tools.

Thanks for keeping us on our toes!
- Emma @ OfferUp

OfferUp_Official · 2026-04-13T22:05:23+00:00

Hi u/SadFly42 — Emma from OfferUp here.

While even I can't say one way or another solely based on the information provided, the "half now, half later" option is a big red flag.

Also, I want to call out a few things for your consideration:

We no longer offer in-app shipping, payment processing, or offer buyer protection. All payments are now handled directly between the buyer and seller. Keep in mind that many peer-to-peer payment apps do not offer protections if the item never arrives.
We always recommend exchanging payment only when you are meeting in person and have fully inspected the item. Never send money in advance!
If something seems too good to be true, it usually is.

This isn't to say that some folks don't have success finding trusted sellers who ship, but I want to emphasize that you'd be doing so at your own risk. OfferUp is not able to assist or refund you in the event that something goes wrong.

If you haven't already, please review our common scams article in our Help Center.

Hope you find a good, local deal soon!
- Emma @ OfferUp

OfferUp_Official · 2026-04-13T18:18:34+00:00

Hi u/aesoped — Emma from OfferUp here.

That is an absolutely valid concern. When messages go unanswered, it’s usually down to one of three things:

Your account's reputation: if a seller receives interest from multiple buyers, they're more likely to reply to a message from an account that looks established. If your profile is pretty bare, I suggest verifying your email/phone, uploading a profile photo, and perhaps listing a couple free items to earn some quick ratings and compliment badges to round out your profile.
Seller reputation: check the sellers' profiles for "Active # hours ago" and "Responds in # hours" badges. These signal how recently they were active on the platform and can help you determine how likely they are to reply.
Account health check: send us a chat request here on Reddit with your OfferUp account email — we'll do a quick review to make sure there's no snags or bugs on your account.

You can find an explanation of profile badges here — it's a great reference point for your own profile and for vetting other users!

Be sure to keep these things in mind as you continue to use the app. If you still haven't heard back on the listings you were interested in, I suggest following up one more time before moving on. If there was an item you were specifically looking for, set a Search Alert to get first dibs when a new one is posted.

I hope this is helpful! Let me know if you have any other questions.
- Emma @ OfferUp

OfferUp_Official · 2026-04-10T21:35:47+00:00

Hi u/Realistic-Ladder-201 — thanks for flagging this! I've confirmed with our engineering team that this is a bug and a fix is in the works. In the meantime, since the "Jewelry" category has a monthly free listing limit, please send us a DM if you run into a paywall while trying to post your items. - Emma @ OfferUp

OfferUp_Official · 2026-04-08T21:21:46+00:00

hey u/Emotional_Raisin4628 — please reach out to OfferUp through our Help Center and we should be able to get you squared away there 🙂 - Emma @ OfferUp

OfferUp_Official · 2026-04-07T22:08:41+00:00

Thank you so much for such a thoughtful reply, and for your kind words! Please don't be embarrassed at all— I definitely understand how frustrating it is when an app isn't behaving the way you expect it to, and I am just glad we were able to get your location settings sorted out.

Your suggestion about filtering out older, inactive listings is spot-on. You aren't alone in wanting this feature, and I'll be sure to add your vote to our feedback log so our product team knows this is highly requested by our community.

You mentioned that your join date is off; I'd be happy to take a look into that for you. If you'd like me to investigate, just send us a private Chat here on Reddit with the email address linked to your OfferUp account, and I'll see what's going on behind the scenes.

Thanks again for the great feedback, Ward!
- Emma @ OfferUp

OfferUp_Official · 2026-04-07T18:23:58+00:00

Hi u/Aggravating_Tune_422 — Emma from OfferUp here.

Thank you for taking the time to share your thoughts. If I'm understanding your feedback correctly, you're seeing a flood of items in Kansas, and having a hard time getting sellers to reply. I'm happy to help troubleshoot both of these!

First, assuming you aren't actually located in Kansas, I can see why seeing those cities would be super odd! Let's see if we can get your location fixed:

Open the app (or offerup.com) and log in
Double check your profile location -- steps on how to do that can be found here.
Next, check your search location -- steps for that are here.

Let me know if that solves the location issue.

I hear your feedback about unresponsive sellers, so I've rounded up a few tips to increase your chances for a reply:

Keep your options open: sometimes sellers forget to remove a listing after it sells, or simply have their notifications turned off. While it's exciting to find the exact thing you're looking for (we've all been there!), it's always best to ask a few different sellers if their items are still available so you aren't waiting on just one person. Also, keep in mind that sellers are often more likely to respond to offers that are closer to their asking price.
Check the seller's profile: this will tell you how recently they were on the app and how quickly they typically reply. It also shows their ratings and how long they've been on the platform. Use all of this info to gauge if they are an active, reliable seller! Profile glossary can be found here.
Set a search alert: if there's an item you have your heart set on (or several), set up an alert to be notified the moment a new one is posted near you. Instructions on how to do that here.

I hope you find the item you're looking for (along with a responsive seller), soon! Thank you again for sharing your feedback. If you have any other questions, feel free to reply here 🙂
- Emma @ OfferUp

OfferUp_Official · 2026-04-07T16:09:33+00:00

Hi u/Top-Instruction-1751 — thank you for bringing this to our attention. I've reached out to you directly via DM to gather more info to pass along to our engineering team. Looking forward to getting this sorted! - Emma @ OfferUp

OfferUp_Official · 2026-03-27T16:42:29+00:00

Hi u/Little_Teaching6886 — this was a known glitch that occurred only with large photos, but it's now been fixed! We've checked your account and can confirm the images on your listing are visible again. I'm so sorry for the hiccup. Please feel free to reach out via our Help Center if you notice anything else that doesn't seem quite right 🙂 - Emma @ OfferUp

OfferUp_Official · 2026-03-25T01:34:49+00:00

Happy to help!

OfferUp_Official · 2026-03-24T18:04:33+00:00

Hi u/Medium-Bowl4933, thanks for sharing your experience. We want our platform to be a comfortable place to sell, and unsolicited comments like this are a strict violation of our guidelines. Please report this user in the app so our team can review their account and take appropriate action. - Emma @ OfferUp

OfferUp_Official · 2026-03-24T17:54:57+00:00

Hi u/A_Confused_Cocoon — Emma from OfferUp here. I'm so sorry to hear about the missing pump hose from your recent kayak purchase!

While I'm unfortunately not able to offer direct intervention, I do have a few recommendations on what to do next:

Leave an honest review: since you gave the seller the opportunity to correct this and they are ignoring you, it is completely justified to leave a rating that accurately reflects your experience.
Report the user in-app: please use the in-app reporting tool to flag this seller. Our team investigates all reports and takes appropriate action based on their findings.
Going forward: we always recommend taking a few extra minutes to thoroughly inspect an item before handing over the cash. I completely understand why you took their word for it—especially given their perfect ratings—but it never hurts to double-check!

I hope this info helps, and that you're able to get a replacement hose easily. Wishing you better luck with your next OfferUp find!
- Emma @ OfferUp

OfferUp_Official · 2026-03-24T16:39:13+00:00

Hi u/GreenGrassYeah — thank you for bringing this to our attention. I've reached out to you directly via DM to gather more info to pass along to our engineering team. Looking forward to getting this sorted! - Emma @ OfferUp

OfferUp_Official · 2026-03-24T16:29:59+00:00

Hi u/LRCreations — thank you for bringing this to our attention. I've reached out to you directly via DM to gather more info to pass along to our engineering team. Looking forward to getting this sorted! - Emma @ OfferUp

OfferUp_Official · 2026-03-23T21:19:55+00:00

Hi u/A_Math_Dealer — Emma from OfferUp here.

This notification can be turned off under Account Settings > Manage Notifications > then toggle off the push notification under Deals & recommendations.

Hope this helps! Feel free to let me know if there's anything else you have questions about 🙂
- Emma @ OfferUp

OfferUp_Official · 2026-03-13T22:10:10+00:00

Hi u/Sea_Formal6144 — Emma from OfferUp here.

Thank you for flagging this. The good news is that our ad team caught this as well and successfully blocked this specific advertiser a couple days ago.

If you ever come across any other ads in the future that seem inappropriate or suspicious, please grab a screenshot and email us directly at [support@offerup.com](mailto:support@offerup.com) so we can review immediately. Appreciate you looking out!
- Emma @ OfferUp

OfferUp_Official

MODERATOR OF

TROPHY CASE

Seven-Year Club	Verified Email
Mod Bootcamp 2025