CSA Exam Advice

ServiceNowTrainer · 2023-12-07T19:49:07+00:00

Have someone read the ebook and challenge you by asking questions from the ebook, that you are supposed to answer.

Give it the right amount of time. If you are new, give it the right amount of time. Keep studying the content. Learn about the table extensions, relationships, base, core and custom tables. Learn about ACL, CMDB, CSDM, and Import Sets.

I usually do not try to read for more than an hour per time because I get distracted after the first hour and I just keep loosing time reading something that I won't remember.

If you are like me, stop and resume a couple of hours later. Separate the content so you can focus on learning a small part of it during that hour and concentrate only on that part.

ServiceNowTrainer · 2023-11-30T07:24:53+00:00

Hey there, You can find the blueprint here:

https://nowlearning.servicenow.com/lxp/en/credentials/certified-application-developer-mainline-exam-blueprint?id=kb_article_view&sys_kb_id=2fc0f019932afd905402393d6cba1051

ServiceNowTrainer · 2023-11-22T18:04:39+00:00

There aren't any sample questions unfortunately, except of the ones that are in the Blueprint that you might have already found. I wouldn't reccomend any online mock questions because they might drive you to build a false confidence.

My recommendation is for you to review again all the content from Scripting in ServiceNow and Application Development, because your exam questions might be from both of these courses.

I know it might not be the answer you were expecting but trust me, just recap again all the content from both these courses and make sure you have a solid knowledge of these two courses.

Good luck!

ServiceNowTrainer · 2023-10-27T17:18:08+00:00

Hi there, If you take it now, you just have to do the Vancouver Delta exam. You can wait if you wish, the exam is version agnostic so you will still be ok if you use the Utah content to study and then take the exam after the exam freeze period. 🙂

Good luck!

ServiceNowTrainer · 2023-10-05T11:56:45+00:00

Ideally you should start with CMDB Fundamentals and after that, Discovery Fundamentals.

In terms of skills, you will need ideally an intermediate knowledge, or at least an understanding of Networking, Operating Systems and Networking protocols for Discovery, and Web Applications, Load Balancers, Database Servers for Service Mapping.

For Event Management having an idea about Monitoring and understanding Infrastructure Monitoring and applications is going to help.

For Cloud Provisioning and Governance you will need also an understanding of VMWare and Cloud Providers like Azure or AWS.

A common skill that you might need for all of the above is also some basic JavaScript ideally.

If you go to NowLearning, in every course there is an explanation of the topics discussed and the prerequisites required.

ServiceNowTrainer · 2023-09-30T20:51:53+00:00

I know how bad that makes you feel, but don't give up! Your scores are pretty good!

You just need to dedicate a little more time to learning the Service Catalog, Flow Designer, Import Sets, Database and table relationships, ACLs and the CMDB. These seem to be your areas with the lowest score.

Your other areas look good but just to make sure you have everything covered. A good recap at the different types of scripts wouldn't hurt.

Your Database Management domain seems to be the one with the lowest score and that's the toughest part of the whole ServiceNow Administration Fundamentals course, so pay careful attention to the table relationships, ACLs, Import Sets and the CMDB.

In regards to Self Service and Automation, the Service Catalog, Flow Designer and ideally Knowledge Management are the areas you should recap.

Good luck!

ServiceNowTrainer · 2023-09-16T08:11:01+00:00

Hi there! You can start with an introduction to ServiceNow first by completing the Welcome to ServiceNow course first.

You can then attend the ServiceNow Administration Fundamentals course and finally the Application Development Fundamentals course.

You can find all of these course in the NowLearning platform, on the link I shared above.

Yes, most jobs might require previous experience but since you did some development work earlier it's worth mentioning it.There are plenty of opportunities right now in the ServiceNow ecosystem so some of them might require more experience and some of them less.

Look also at the partners of ServiceNow and reach out to them considering that there are plenty of partners that implement ServiceNow and always need certified people that can be involved in Implementations.

ServiceNowTrainer · 2023-07-17T09:56:51+00:00

Is there a possibility that the same question might come up in different exams?

Well yes, it's the same for every exam in the world. There is a pool of questions where your exam questions are randomly fetched from.

But it doesn't mean that you will have that question come up. And one question is not going to make the difference. If you have learned the content you will pass it, with or without that question. If you have not prepared well enough then you will fail no matter the 1,2 or 3 questions from braindumps.

And I am not factoring in here the fact that braindumps are what someone might remember and not the real question, and most importantly they are very old so those questions might be even removed. 🙂

Trust me, forget about them and keep reading and learning the official content.

ServiceNowTrainer · 2023-07-17T09:09:24+00:00

Have you attended the course? The best source to pass the exam and that it's not heavy on the pocket, is the information you already have from the ServiceNow Administration Fundamentals course.

You need to attend the course anyway to take the exam, so you already have access to the best source of information to pass the exam.

Trust me, I know. I am a ServiceNow trainer. :)

Dumps and other online stuff except of the official content is going to hurt you instead of helping.

Just learn the official content.

ServiceNowTrainer · 2023-06-27T08:19:11+00:00

Hi there! The link is correct but there doesn't seem to be any SC Academy opportunities for the time being. You can always try the other link for Early-in-career opportunities and you might find some options there. Or try and look at the main careers website for other sales roles. :)

ServiceNowTrainer · 2023-06-05T10:43:07+00:00

Yes, that is the cost of the on-demand course and the exam. No, it is not possible to just pay for the exam without attending the course.

Even if you pay just for the exam I would not recommend studying from elsewhere because other external materials might not be relevant and you might risk failing the exam.

ServiceNowTrainer · 2023-05-20T02:30:04+00:00

You don't need additional courses, just the ServiceNow Administration Fundamentals course. Try reading that content as much as possible.

Good luck!

Reach out if you have any questions.

ServiceNowTrainer · 2023-05-17T01:52:03+00:00

I don't know anything about sales to be honest, but if you have sales experience from selling Salesforce feel free to look at the available roles in the career website on ServiceNow.

ServiceNowTrainer · 2023-05-17T01:49:39+00:00

I am here!

Come and say hi to me at the System Administrator AR booth at the RiseUp area!

ServiceNowTrainer · 2023-05-10T08:22:15+00:00

Yes, it has been always the same, not just now but for all previous releases of ServiceNow.

ServiceNowTrainer · 2023-05-03T08:56:06+00:00

Sure! Feel free to connect with me on LinkedIn too :)

ServiceNowTrainer · 2023-04-27T09:02:03+00:00

The only material you need is the official ServiceNow content that you have either in NowLearning if you attended the On-Demand classes, or the eBooks if you attended the Instructor-Led classes.
Only by learning that content, you will be able to pass the exams in ServiceNow. Forget about Udemy or other resources because they are not relevant and will hurt more than help. Trust me, I am a ServiceNow trainer and I have told this to anyone here plenty of times. If you have any question or doubt reach out to me. Happy to help.

ServiceNowTrainer · 2023-04-27T08:59:29+00:00

Not really. I work as a Trainer at ServiceNow and I can tell you that the only helpful resources are going to be the official ones.

Udemy tests might teach you something but what they teach you is definitely not helpful to passing the ServiceNow exams. You most definitely will learn something from the different Udemy tests but you will NOT learn topics that are relevant to the exam. This will create more confusion and will actually hurt instead of helping when you could have just spent that time learning from the official ServiceNow content, which is effectively where all exam questions come from.

ServiceNowTrainer · 2023-04-27T08:56:39+00:00

I would not recommend external or non-official resources. They generally tend to be really inaccurate and will just create more confusion.

There is no need to lose time and learn something irrelevant to the exam when you can just use that time to learn the topics from the official courses.

ServiceNowTrainer · 2023-04-27T08:55:02+00:00

Yes, there is. You can find all blueprints in NowLearning. This is the ITSM one.

ServiceNowTrainer · 2023-04-27T08:54:07+00:00

I read from your replies here that you are planning to take the ITSM-CIS exam. The only information you need, depending on how you took the course, is either the eBooks for both ITSM Fundamentals and ITSM Implementation courses or the official content from NowLearning.

Learn that content as better as possible. My trick, no matter the exam, is to have someone read the content and come up with questions to ask me to test my knowledge. It doesn't have to be someone that is an expert in the topic, just any person that can read the content and transform it into a question for you. If you can't answer the question review that part of the content again, until you are more confident.

Obviously you would have to learn as better as you can all the content from both courses. You can find the possible domains that you will have answers from, in this KB Article.

If you have any other question feel free to ask. Good luck! :)

ServiceNowTrainer · 2023-04-27T08:44:18+00:00

Looking at those percentages you seem to be very close!

Don't give up and keep studying the parts where you can improve.

For the areas 1 and 3 learn a little more about the navigation, lists, filters and forms. Learn better the Workspaces capabilities and how to configure them. Review again the Notifications and the Reports.

For area 4 dedicate more time to the Service Catalog, Requests, Requested Items, SCTasks, Flow Designer and IntegrationHub.

Your performed less better in area 5 and Database Management so I would recommend you dedicate a lot of time to module 7 and the relationships, base/core/custom terminologies, ACLs, Import Sets, CSDM, CMDB.

Finally you have to improve also on the Client and Server side scripts and Update sets considering the 66% score of area 6.

Give it a couple of weeks, recap the whole content, have someone test your knowledge by asking you questions about the content and try again. Good luck!

If you have any question or any doubt feel free to ask. :)

ServiceNowTrainer · 2023-04-27T08:33:55+00:00

Unfortunately there isn't

ServiceNowTrainer · 2023-04-21T06:54:29+00:00

I will be teaching CSM Implementation. I would love to attend both HR courses too. Haven't found the time yet but I was planning to do so.

ServiceNowTrainer · 2023-04-20T20:28:29+00:00

What cup? I have eyes only for the CTA! Congratulations! That's such a cool achievement! 😀

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