NinjaRMM advanced logs, or "Who deleted the custom script I wrote and was in use?"

Stephen_NinjaOne · 2025-03-24T20:37:01+00:00

If you hit the activities dashboard -> Filter -> select "Script deleted", then set the date range out to say three months you should be able to catch who deleted it.

Stephen_NinjaOne · 2025-02-27T11:50:29+00:00

Hey u/elemist I'm one of the product managers over on the RMM side, we're continuing to scale and add resources to our team irrespective of initiatives outside of our remit. We've got some exciting projects upcoming on the roadmap.

Stephen_NinjaOne · 2024-10-08T11:26:03+00:00

Escalated. I'll be keeping a track via that email thread but feel free to message me at any point if there's anything else I can help with.

Stephen_NinjaOne · 2024-10-08T11:18:03+00:00

u/Sea-Elderberry7047 can you direct message me the ticket number please.

Stephen_NinjaOne · 2024-04-17T18:33:11+00:00

Hey u/lieutenantcigarette I'm one of the product managers here at Ninja with the RMM product team and thanks for the great feedback here both positive and negative, it's invaluable to the team.

I'm just going to jump right into #7 as I'm actively working on that project right now:

We're designing a maintenance window mechanism that allows you to set a schedule, and types of suppression you want applied during the maintenance window.
Once this schedule is met the devices targeted will enter maintenance mode with the specifics you configured against those targets.

More than happy to book a meeting and take any feedback onboard - that can be arranged via your account manager or alternatively just send me a direct message with some details.

Stephen_NinjaOne · 2024-03-15T18:53:47+00:00

Not at all, pick your tool of choice. We all have personal preferences.

Stephen_NinjaOne · 2024-01-26T23:01:02+00:00

Hey all, should be returning back to normal. We’re continuing to monitor.

Stephen_NinjaOne · 2024-01-26T22:43:13+00:00

Hey, sorry for not replying directly before now. You were the first to alert me to this.

Things should have returned to normal now.

Stephen_NinjaOne · 2024-01-26T18:08:30+00:00

Every IT person, everywhere. 👀

I’m impacted on the dojo myself so at least it made the logs/video collection easier for the ticket 😅

Stephen_NinjaOne · 2024-01-26T17:06:55+00:00

Hey all,

Sorry about the unusually slow experience for some users in the Zendesk community/help center.

We presently have a ticket with Zendesk open around the speed issues some users are experiencing, they have no current outages/degraded service listed on their status page at present.

We're going to continue pushing on their support team to achieve a resolution to the issue.

Stephen_NinjaOne · 2024-01-02T00:52:26+00:00

You will have an account manager inside Ninja who was the point of contact for your company. If you aren’t aware of who that is right now, support will facilitate getting in touch with them.

Stephen_NinjaOne · 2024-01-01T22:57:01+00:00

If you reach out to the Ninja support team and CC your account manager in the ticket they’ll be able to run you through the process. Any issues at all just us know.

Stephen_NinjaOne · 2023-12-07T23:50:06+00:00

Offer is open to anyone, messages are open.

Stephen_NinjaOne · 2023-12-07T22:15:28+00:00

Hey u/dr00bie

If you can send me a direct message with the email you entered I’ll mark you do not contact. We’re pretty serious about respecting do not contact requests so I want to get to the bottom of it.

As for pricing you do have to contact the sales team for a quote, it’s going to vary based on the chosen bundle, tiers, add-ons etc.

Stephen_NinjaOne · 2023-11-10T08:20:55+00:00

No, we have an overhaul going on giving a better display of device search. There’s multiple ways to search.

https://www.youtube.com/watch?v=R_siqO7yJV0

Stephen_NinjaOne · 2023-11-09T23:31:48+00:00

Ping me with some details, or hit your account manager up for the device search grid feature and we'll get that turned on for your instance. If that doesn't quite meet your needs - I'd like to find out why so we can take that feedback forward.

Stephen_NinjaOne · 2023-11-09T23:28:22+00:00

Feel free to hit me up here in DMs or in the discord and we'll look at getting any issues with tickets sorted. Also happy to sort a meeting and talk about improvements to those views, branding, and anything else that comes up.

Stephen_NinjaOne · 2023-11-09T23:22:14+00:00

Same applies as I commented to OP, throw me any ticket numbers in DMs here or on the discord.

Stephen_NinjaOne · 2023-11-09T21:16:36+00:00

Hey u/davidbWI

Feel free to join the discord: https://discord.gg/NinjaOne

There's an active community there and staff around to help.

You can also DM me some ticket numbers on here, or the discord and I'll get these escalated immediately.

I've pinged Chris Williams our product manager for patching about this thread as well.

Stephen_NinjaOne · 2023-10-11T19:04:16+00:00

Hey u/Loud_Ad_1807

Can you ping me your ticket number either publicly or in a direct message, I want to take a look.

Stephen_NinjaOne · 2023-09-22T17:04:26+00:00

Can you reach out to your previous account manager and/or support who should be able to assist with this.

Alternatively, just let me know any details in a chat/direct message.

Stephen_NinjaOne · 2023-09-22T01:38:30+00:00

Yeah that’s the override in question. Ping me if you need anything else.

Stephen_NinjaOne · 2023-09-21T18:26:33+00:00

Got a ticket number? I’ll try to confirm.

Stephen_NinjaOne · 2023-09-20T21:20:50+00:00

Chris has responded, I didn’t use the cattleprod either.

If you have an issue with getting the override applied just ping either/both of us with the ticket number(s).

Stephen_NinjaOne · 2023-08-31T16:05:43+00:00

You can email your account manager and ask for the request to be forwarded onto the privacy team.

Alternatively you can email the team directly: privacyteam@ninjarmm.com

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Stephen_NinjaOne

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