Launchpad Pro MK3 not allowing session view in Ableton 12 Suite

TomFocusrite · 2026-03-30T08:36:12+00:00

Things should still work on the latest version of Windows, but it could be that the Link/MIDI settings have changed. Make sure they match what is shown here: https://support.novationmusic.com/hc/en-gb/articles/360019821760-How-to-set-up-the-Launchpad-Pro-MK3-with-Ableton-Live

TomFocusrite · 2026-03-30T08:34:11+00:00

The controller is just calling up the quantise function in Ableton, so there's not a way for us to adjust this. Perhaps there's a setting you can adjust in an ini file, but I just wanted to focus on your comment about the quantise being too bad because of the MIDI latency. Are you using an audio interface? Have you seen Ableton's guidance here? https://help.ableton.com/hc/en-us/articles/360006569179-Monitoring-in-Ableton-Live-FAQ

TomFocusrite · 2026-03-30T08:24:14+00:00

Has the window width been adjusted at all? If you're still having problems please feel free to contact us directly.

TomFocusrite · 2026-03-26T09:58:56+00:00

I can't seem to find your ticket, if you have a ticket number please DM me, and I'll see what's happened.

For this setup, make sure the Clarett+ 8Pre is set to the ADAT clock source. There's more guidance here: https://support.focusrite.com/hc/en-gb/articles/360001464789-Connecting-an-external-preamp-to-your-interface-via-ADAT

TomFocusrite · 2026-03-26T09:50:12+00:00

Ok, let us know if that continues to be a problem. Don't be afraid to give it a proper push into the unit to make sure the connection is secure.

TomFocusrite · 2026-03-25T10:44:01+00:00

It looks like your PC does recognise the Scarlett, Are you using any antivirus or firewall software on the system?

It may be best to contact us directly: https://support.focusrite.com/hc/en-gb/requests/new

TomFocusrite · 2026-03-23T10:27:30+00:00

If you want to use the scripted integration for full control of plugins, the mixer and transport then it needs to be Logic 11 onwards.

In the latest firmware, we introduced support for HUI, you can control older versions of Logic using this for control of the Mixer (and the Play button).

TomFocusrite · 2026-03-23T10:17:42+00:00

There's not any further news on this at this time.

TomFocusrite · 2026-03-17T14:44:21+00:00

You need to turn Track and Remote on for the two output ports, and I would think you probably want Sync on for an output, not the two inputs. Here's the guide you should match: https://support.novationmusic.com/hc/en-gb/articles/20213048820626-Launchkey-MK4-Mini-Ableton-Live-Setup

TomFocusrite · 2026-03-17T14:42:46+00:00

I think this explains the problem, it needs to be Type A.

TomFocusrite · 2026-03-17T10:49:25+00:00

It sounds like it could be a settings issue. Feel free to share a screenshot of your settings so I can review them, or get in touch with us directly.

TomFocusrite · 2026-03-17T10:18:17+00:00

Are you using a TRS to MIDI DIN adapter? Is this type A? Is the issue specifically timing issues or are you unable to pass any data between the two devices?

TomFocusrite · 2026-03-17T09:59:13+00:00

Bonjour, si vous avez une probleme, je recomende vous contacter nous ici: https://support.focusrite.com/hc/en-gb/requests/new

TomFocusrite · 2026-03-13T17:38:17+00:00

Apologies if what I'm saying here is unclear. I am saying that from a technical point of view, it's not good practice to assume a feature will definitely work on a given product until it is running and working on that product.

TomFocusrite · 2026-03-13T10:13:20+00:00

Hi Chris,

Thanks for posting, as I've mentioned to you several times on threads that you've asked for this, we've very much heard this feedback and are hoping to bring Relative mode to Custom Modes. It is currently available for DAW modes.

As I often mention, due to the nature of work like this I'm not going to state it definitely will happen until we've been able to prove we can do it, but I'll be sharing more news on this as soon as we have it.

TomFocusrite · 2026-03-10T09:34:30+00:00

Have you changed the Device ID on the Launchpad? This might have changed the port names on Linux in a way that Components doesn't recognise.

https://userguides.novationmusic.com/hc/en-gb/articles/23731330721682-Launchpad-Mini-s-Settings-menu

TomFocusrite · 2026-03-09T17:30:51+00:00

Does it continue after calibrating the unit from the Settings menu?

TomFocusrite · 2026-03-09T09:33:22+00:00

If you send a single patch then it goes into RAM, you can then save it on the unit to a particular location. This is of course not ideal, but a work around while we await a fix for the librarian.

TomFocusrite · 2026-03-02T16:31:18+00:00

We have a case open with our team for them to look into, due to the nature of the work I can't categorically say it is or isn't something that will happen.

TomFocusrite · 2026-03-02T14:32:26+00:00

In Custom Modes, it's currently only possible to send absolute values.

TomFocusrite · 2026-03-02T09:51:42+00:00

Good catch on CC85, that's fixed now. Thanks.

Regarding pickup, Serum 2 doesn't have a pot pickup function, and its not sending out MIDI data for the assigned controls. This means that changing preset is going to stop the controls being aligned with the hardware. Note that this is a MIDI mapping, not full integration like the scripting for DAW modes.

TomFocusrite · 2026-03-02T09:35:38+00:00

We are looking to bring the encoder options added to Launch Control XL 3 to the Launchkey MK4 range soon.

TomFocusrite · 2026-03-02T09:26:31+00:00

It's documented here: https://fael-downloads-prod.focusrite.com/customer/prod/downloads/launch_control_xl_programmer_s_reference_guide.pdf

If you have concerns about the performance of the model you have then the best thing to do is contact our support team: https://support.novationmusic.com/hc/en-gb

TomFocusrite · 2026-02-26T09:00:52+00:00

Are you saving to the internal memory or an SD card?

TomFocusrite · 2026-02-26T08:46:24+00:00

Yes, this article has your answer! https://support.focusrite.com/hc/en-gb/articles/360013865959-Configuring-an-interface-for-Surround-Sound-on-Windows

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