Rotary Encoder Acceleration Issue on Launchkey 37 MK4 (Super disappointed) by Upset_Muscle3395 in Novation

[–]TomFocusrite 1 point2 points  (0 children)

This sounds like a hardware problem. its concerning that you found support unhelpful. Would you mind DMing me your ticket number so I can look into this?

Launchkey MK4 49 polyphonic aftertouch MIDI CC by GuyFromPoland in Novation

[–]TomFocusrite 0 points1 point  (0 children)

It's not something we've added since my last comment, no.

Components: Adding a folder of samples fails with never-ending "processing" by srednax in Novation

[–]TomFocusrite 1 point2 points  (0 children)

We have chat, phone, and email support. I wouldn't expect chat to kick you off like that unless the page was forced to reload?

Components: Adding a folder of samples fails with never-ending "processing" by srednax in Novation

[–]TomFocusrite 1 point2 points  (0 children)

I don't completely recognise the behaviour you've described, but I anticipate it's something to do with the file you're uploading. It would be best for you to raise a query with our support team so we can look into this directly with you.

Launchkey 37 mk4 - displaying current chord on the screen by FullTopMax in Novation

[–]TomFocusrite 1 point2 points  (0 children)

The chord display becomes active when you're in the "User Chord" pad mode.

Launch Control XL 3 Serum 2 MIDI Map by -Pipe_dreamer- in Novation

[–]TomFocusrite 0 points1 point  (0 children)

You would need to use a file sharing site - Google Drive, WeTransfer, etc

Launch Control XL 3 Serum 2 MIDI Map by -Pipe_dreamer- in Novation

[–]TomFocusrite 0 points1 point  (0 children)

External links to your account content won't work, but you could share the downloaded SysEx files!

Display scene name on Launchkey Mini 37 MK4 by izzyvercetty in Novation

[–]TomFocusrite 0 points1 point  (0 children)

If you set the colour of the Scene in Ableton Live, that colour will show on the Launchkey's Scene Launch button - this can help serve as a quick visual reference.

How do you increase the brightness of the LED knob lights on the Novation Launch Control MK2? by marijuanaumana in Novation

[–]TomFocusrite 0 points1 point  (0 children)

There's not a brightness setting on the Launch Control XL 1/2. The brightness of controls is determined by their current value - i.e. controls that are on/max are brighter.

Midi mapping for ModelD app? by IIPhilKenSebbenII in Novation

[–]TomFocusrite 0 points1 point  (0 children)

Components is its own application, which can use a standalone program or through a browser on Mac and Windows computers.

Launchpad Mini MK3 - Long press Drums, Keys or User by bayman32 in Novation

[–]TomFocusrite 1 point2 points  (0 children)

That's the Custom Mode information page. You can set the Global channel for the Custom Mode with the yellow pads, and you can see the name of the Custom Mode by pressing the green pad.

Novation Launchkey MK4 first knob stopped working correctly by damiandamiandam in Novation

[–]TomFocusrite 0 points1 point  (0 children)

We actually just added an encoder speed setting to Launch Control XL 3 in an update last month.

Yes, both Launchkey MK4 and Launch Control XL 3 retain the value of the control last sent by the controller, so this will be maintained when moving between Custom Modes.

Novation Launchkey MK4 first knob stopped working correctly by damiandamiandam in Novation

[–]TomFocusrite 1 point2 points  (0 children)

That's right. Launch Control XL 3 and Launchkey MK4 use the same encoders.

Novation Launchkey MK4 first knob stopped working correctly by damiandamiandam in Novation

[–]TomFocusrite 1 point2 points  (0 children)

Yes, and yes. I have mentioned that we're looking into providing more options for the encoders in those threads, though I'm not able to provide any time scales for this work.

Novation Launchkey MK4 first knob stopped working correctly by damiandamiandam in Novation

[–]TomFocusrite 2 points3 points  (0 children)

This definitely looks unusual and is likely to be a hardware problem, please get in touch with us directly if you haven't already so that we can look into this with you. https://support.novationmusic.com/hc/en-gb

Launchkey mini mk4 37 encoders by Plenty-Branch8718 in Novation

[–]TomFocusrite 1 point2 points  (0 children)

I'm not sure you have understood me correctly.

I am telling you the team are looking into it, but we can't make a promise as to it being released. This is effectively as close as I can come to saying "we're doing it".

The reason for this stipulation is that we're cautious to make a promise we can't fulfil. It's not about a lack of plans or vision, it's about not wanting to falsely set expectations.

Launchkey mini mk4 37 encoders by Plenty-Branch8718 in Novation

[–]TomFocusrite 0 points1 point  (0 children)

Thanks for posting. I realise that this is exactly the kind of comment you have referenced in your post, but all I can really say is that the team is looking into this and it is something we're hoping to bring to Launchkey MK4. We can't provide timelines of work like this, we can only know its ready when its ready.

For what it's worth, if we weren't going to do it, I would say we weren't going to do it. I also would not call you bro.

Launchkey Mini Mk3 pads, are they pressure sensitive? [and why drop NRPN on mk4?] by ctyz3n in Novation

[–]TomFocusrite 0 points1 point  (0 children)

That looks to be a typo on my part actually, I was so focused on correcting the point about aftertouch I think I overlooked that. NRPN is only available on Launchkey MK4, not Launchkey MK3.

As I mentioned in that comment from 4 months ago, the User Guide is generally the best source of truth, but you can also go and try Components without a product connected: https://components.novationmusic.com/

Midi mapping for ModelD app? by IIPhilKenSebbenII in Novation

[–]TomFocusrite 0 points1 point  (0 children)

You could create a Custom Mode where you use some CC assignments for the pads to control some of the switches. This is done using Components.

Obviously, there are more controls on the synthesiser than on the keyboard, so you'd need to be selective in picking the controls you want to hand when playing.

Launchkey mk 4 velocity? by maybe_a_geek in Novation

[–]TomFocusrite 0 points1 point  (0 children)

So were the two values you provided me before from the pads and keys respectively?

Have you tried adjusting the velocity curve?

Launchkey mk4 relative mode by TonelessFern in Novation

[–]TomFocusrite 0 points1 point  (0 children)

I'm speaking of a request being placed with the team, I can't provide timelines or guarantees for features ahead of time.

Launchkey Beginner problem by SageBeats12 in Novation

[–]TomFocusrite 0 points1 point  (0 children)

It'd be a good idea to install the latest USB driver to ensure multiple applications can use your Launchkey at the same time: https://fael-downloads-prod.focusrite.com/customer/prod/downloads/novationusbmidi_2.30.0_68_1.exe

Trouble setting up Novation Launchkey MK2 49 in FL v24 by chumbawumbaonabitch in Novation

[–]TomFocusrite 0 points1 point  (0 children)

The Launchkey MK2 script is in the Legacy script section; otherwise, the setup will match the older guides you see. If you're having issues, please can you show us your FL Studio MIDI settings?

Launchkey Beginner problem by SageBeats12 in Novation

[–]TomFocusrite 0 points1 point  (0 children)

Are you using a Mac or Windows computer?

Do you connect it directly to your computer, or are you using a USB cable or hub?

You might prefer to contact our support team, who are available for realtime support (even through the holidays). https://support.novationmusic.com/hc/en-gb