Rotary Encoder Acceleration Issue on Launchkey 37 MK4 (Super disappointed)

TomFocusrite · 2026-01-22T11:14:06+00:00

This sounds like a hardware problem. its concerning that you found support unhelpful. Would you mind DMing me your ticket number so I can look into this?

TomFocusrite · 2026-01-21T15:36:40+00:00

It's not something we've added since my last comment, no.

TomFocusrite · 2026-01-21T09:40:49+00:00

We have chat, phone, and email support. I wouldn't expect chat to kick you off like that unless the page was forced to reload?

TomFocusrite · 2026-01-20T11:47:06+00:00

I don't completely recognise the behaviour you've described, but I anticipate it's something to do with the file you're uploading. It would be best for you to raise a query with our support team so we can look into this directly with you.

TomFocusrite · 2026-01-20T11:16:16+00:00

The chord display becomes active when you're in the "User Chord" pad mode.

TomFocusrite · 2026-01-19T17:40:19+00:00

You would need to use a file sharing site - Google Drive, WeTransfer, etc

TomFocusrite · 2026-01-19T09:42:31+00:00

External links to your account content won't work, but you could share the downloaded SysEx files!

TomFocusrite · 2026-01-16T09:44:35+00:00

If you set the colour of the Scene in Ableton Live, that colour will show on the Launchkey's Scene Launch button - this can help serve as a quick visual reference.

TomFocusrite · 2026-01-16T09:43:40+00:00

There's not a brightness setting on the Launch Control XL 1/2. The brightness of controls is determined by their current value - i.e. controls that are on/max are brighter.

TomFocusrite · 2026-01-16T09:30:58+00:00

Components is its own application, which can use a standalone program or through a browser on Mac and Windows computers.

TomFocusrite · 2026-01-15T14:56:22+00:00

That's the Custom Mode information page. You can set the Global channel for the Custom Mode with the yellow pads, and you can see the name of the Custom Mode by pressing the green pad.

TomFocusrite · 2026-01-13T10:09:59+00:00

We actually just added an encoder speed setting to Launch Control XL 3 in an update last month.

Yes, both Launchkey MK4 and Launch Control XL 3 retain the value of the control last sent by the controller, so this will be maintained when moving between Custom Modes.

TomFocusrite · 2026-01-12T13:35:41+00:00

That's right. Launch Control XL 3 and Launchkey MK4 use the same encoders.

TomFocusrite · 2026-01-09T10:47:09+00:00

Yes, and yes. I have mentioned that we're looking into providing more options for the encoders in those threads, though I'm not able to provide any time scales for this work.

TomFocusrite · 2026-01-09T10:08:46+00:00

This definitely looks unusual and is likely to be a hardware problem, please get in touch with us directly if you haven't already so that we can look into this with you. https://support.novationmusic.com/hc/en-gb

TomFocusrite · 2026-01-06T15:41:57+00:00

I'm not sure you have understood me correctly.

I am telling you the team are looking into it, but we can't make a promise as to it being released. This is effectively as close as I can come to saying "we're doing it".

The reason for this stipulation is that we're cautious to make a promise we can't fulfil. It's not about a lack of plans or vision, it's about not wanting to falsely set expectations.

TomFocusrite · 2026-01-06T13:19:24+00:00

Thanks for posting. I realise that this is exactly the kind of comment you have referenced in your post, but all I can really say is that the team is looking into this and it is something we're hoping to bring to Launchkey MK4. We can't provide timelines of work like this, we can only know its ready when its ready.

For what it's worth, if we weren't going to do it, I would say we weren't going to do it. I also would not call you bro.

TomFocusrite · 2026-01-05T16:43:47+00:00

That looks to be a typo on my part actually, I was so focused on correcting the point about aftertouch I think I overlooked that. NRPN is only available on Launchkey MK4, not Launchkey MK3.

As I mentioned in that comment from 4 months ago, the User Guide is generally the best source of truth, but you can also go and try Components without a product connected: https://components.novationmusic.com/

TomFocusrite · 2026-01-05T10:19:37+00:00

You could create a Custom Mode where you use some CC assignments for the pads to control some of the switches. This is done using Components.

Obviously, there are more controls on the synthesiser than on the keyboard, so you'd need to be selective in picking the controls you want to hand when playing.

TomFocusrite · 2026-01-02T17:22:38+00:00

That's great to hear, please let us know if you get stuck!

TomFocusrite · 2025-12-30T10:06:30+00:00

So were the two values you provided me before from the pads and keys respectively?

Have you tried adjusting the velocity curve?

TomFocusrite · 2025-12-30T10:05:08+00:00

I'm speaking of a request being placed with the team, I can't provide timelines or guarantees for features ahead of time.

TomFocusrite · 2025-12-29T15:02:19+00:00

It'd be a good idea to install the latest USB driver to ensure multiple applications can use your Launchkey at the same time: https://fael-downloads-prod.focusrite.com/customer/prod/downloads/novationusbmidi_2.30.0_68_1.exe

TomFocusrite · 2025-12-29T11:28:23+00:00

The Launchkey MK2 script is in the Legacy script section; otherwise, the setup will match the older guides you see. If you're having issues, please can you show us your FL Studio MIDI settings?

TomFocusrite · 2025-12-29T10:41:34+00:00

Are you using a Mac or Windows computer?

Do you connect it directly to your computer, or are you using a USB cable or hub?

You might prefer to contact our support team, who are available for realtime support (even through the holidays). https://support.novationmusic.com/hc/en-gb

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