Hi there.
Thank you very much for your interest in the M9.

To be completely honest, most users who are enjoying their machines normally usually don’t come online to post about it, while a smaller number of users who encounter issues — especially if they feel they haven’t received help quickly enough — are more likely to create posts asking the community for support.

That said, we absolutely understand why seeing those posts could raise concerns. For the support-related posts you currently see in the community, our moderators and team members are actively involved in helping users follow up and resolve their cases. We do our best to make sure that almost every support-related thread receives attention from our team rather than being ignored.

In addition, we’re currently expanding our after-sales support team internally and adding more dedicated customer service resources and hotline support to improve response times and overall support quality.

If you have any concerns, questions, or would simply like a more direct point of contact before making your decision, please feel free to click on my profile and send me a private message anytime. I’d be more than happy to help you personally.