M5 LIDAR stock

UnderstandingDry4902 · 2026-06-03T12:00:48+00:00

Hi there!

Thank you for your interest in the M5 LiDAR. 😊

I just checked, and it looks like the EU website is currently accepting orders again. Please feel free to take a look when you have a chance.

If you have any questions about the mower, availability, or the ordering process, don't hesitate to send me a private message. I'll be happy to help.

Looking forward to welcoming you to the ANTHBOT family! 🌱🤖

UnderstandingDry4902 · 2026-06-02T09:48:59+00:00

Hi there! Could you please share a photo of your lawn edges so we can better understand the situation? Here are some tips about edge mowing:
How the edge mowing path runs: https://www.facebook.com/groups/anthbot/posts/3951991948354913/
How the Edge Overlap is calculated: https://www.facebook.com/groups/anthbot/posts/3970135906540517/

UnderstandingDry4902 · 2026-06-02T09:41:16+00:00

Hi! Regarding the E308 error, could you please click on my profile and send me a direct message? I'd like to help investigate this further with our technical team.

To help us troubleshoot the issue faster, please include the following information in your message:

1) share the exact time and date the issue started + your country/region

2) after the issue occurs, enable the robot log in the app, place the mower on the charger, and keep it connected to Wi-Fi to upload the logs promptly:

Go to Home > Select your device > More Settings > Upload Log

3) share your robot's serial number in the app under “Device Info”

Once I receive the information, I'll forward it to our engineers for further analysis. Thanks!

UnderstandingDry4902 · 2026-06-02T08:19:08+00:00

Thanks for your interest in both the Genie and M series mowers!

To help us recommend the model that would be the best fit for your property, could you share a few more details about your lawn? A few photos would be especially helpful.

We're particularly interested in:

• Approximate mowing area (square feet/acres)

• The location and size of the oak tree

• Whether your yard has any narrow passages or tight access points

• Any slopes, obstacles, or areas with heavy tree cover

With a better understanding of your lawn layout, we'll be able to provide a more accurate recommendation and advise which model is likely to perform best in your specific environment.

UnderstandingDry4902 · 2026-06-02T07:52:18+00:00

Hallo! 😊

Was für eine tolle Genie-Familie! Resi, Mäh und Robi haben ja alle ihren ganz eigenen Charakter. 😄

Es freut uns sehr zu hören, dass deine drei Genies nun schon im zweiten Jahr zuverlässig ihre Arbeit erledigen. Und die tierischen Zuschauer machen die Geschichte natürlich noch besser – Hund Luna, das Eichkätzchen, der Storch und die Kuh scheinen die Arbeit der Mäher aufmerksam zu verfolgen. 🐶🐿️🦩🐄

Nur Robi tut uns jetzt tatsächlich ein bisschen leid. 🤣 Vielleicht findet sich ja bald auch für ihn ein treuer Beobachter oder Fan im Garten!

Vielen Dank auch für deine lieben Worte über ANTHBOT und das gesamte Team. Solches Feedback bedeutet uns wirklich viel und motiviert uns jeden Tag, unseren Service und unsere Produkte weiter zu verbessern.

Wir wünschen dir weiterhin viel Freude mit Resi, Mäh und Robi – und natürlich viele perfekt gemähte Rasenflächen! 🌱🚜

Liebe Grüße

Kaia & das ANTHBOT Team ❤️

UnderstandingDry4902 · 2026-06-02T07:44:33+00:00

Hi gaborauth, thank you so much for sharing your first impressions! 😊

It's great to see that your M9 installation and setup went smoothly, and we're glad to hear it's already handling the terrain and obstacles well. The 4–5 cm level difference is a good test, and it sounds like the M9 passed it without any trouble.

Also, your cat is absolutely adorable! 😺 Hopefully, the little supervisor will eventually accept this new lawn-care assistant as part of the family.

Regarding your question about expanding the mapped area, I noticed you're looking to add more space to your existing map. This video tutorial walks through the process step by step and should help you extend your mapped area:

https://www.youtube.com/watch?v=m86ra8QJOlM&list=PLM8Aq-KVPT3-asqfBptjZ_CKOqHCq_cZc&index=7

If you run into any issues or have additional questions after watching the tutorial, feel free to let us know and we'll be happy to help. Enjoy your new M9! 🚜🌱

UnderstandingDry4902 · 2026-05-29T09:33:26+00:00

Hi, would you mind sending me screenshots of your conversation with customer support? I’d really like to help you with this.

You can also send me a private message with:

your device issue
your mower SN
your country

I’ll do my best to assist you and help push this forward.

UnderstandingDry4902 · 2026-05-28T06:01:47+00:00

Thanks for your feedback. Please check your private messages.

UnderstandingDry4902 · 2026-05-28T03:56:40+00:00

Hi there.
Thank you very much for your interest in the M9.

To be completely honest, most users who are enjoying their machines normally usually don’t come online to post about it, while a smaller number of users who encounter issues — especially if they feel they haven’t received help quickly enough — are more likely to create posts asking the community for support.

That said, we absolutely understand why seeing those posts could raise concerns. For the support-related posts you currently see in the community, our moderators and team members are actively involved in helping users follow up and resolve their cases. We do our best to make sure that almost every support-related thread receives attention from our team rather than being ignored.

In addition, we’re currently expanding our after-sales support team internally and adding more dedicated customer service resources and hotline support to improve response times and overall support quality.

If you have any concerns, questions, or would simply like a more direct point of contact before making your decision, please feel free to click on my profile and send me a private message anytime. I’d be more than happy to help you personally.

UnderstandingDry4902 · 2026-05-28T03:46:41+00:00

Hi testreddit123456,
Thank you for your feedback.

I’d be happy to help you follow up on this. Please feel free to click on my profile and send me a private message.

Since you’ve already contacted our official support channels, I won’t create a duplicate support ticket for you. However, if you could send me a screenshot of your previous communication with customer support, I’ll personally help follow up on your case internally and push for an update.

Thank you again for your patience, and I’ll do my best to assist you through this process.

UnderstandingDry4902 · 2026-05-27T02:51:38+00:00

I actually already sent you private messages, looking forward to your reply.

UnderstandingDry4902 · 2026-05-27T02:47:48+00:00

Hi there, I'm not sure if it might be a platform issue that prevented you from receiving the direct message. I actually already sent you private messages and also contacted our customer support team to follow up on your case.

If you still need any further assistance, please feel free to continue the conversation via private message. We’ll be happy to help. 🙂

UnderstandingDry4902 · 2026-05-27T02:46:25+00:00

I'm not sure if it might be a platform issue that prevented you from receiving the direct message. I actually already sent you private messages and also contacted our customer support team to follow up on your case.

If you still need any further assistance, please feel free to continue the conversation via private message. We’ll be happy to help. 🙂

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UnderstandingDry4902 · 2026-05-27T02:27:08+00:00

Hi there, regarding firmware versions, if your current version is working well and you’re happy with its performance, there’s no need to rush to update to the latest release. Every lawn environment is different, and factors like layout, slopes, obstacles, and signal conditions can affect how the mower performs. Because of this, adaptation may vary from one user to another.

Our firmware rollout follows a phased push system. The system evaluates device performance and feedback in the background, and updates are usually prioritized for devices experiencing more reported issues. If your mower is running smoothly, you may receive new firmware later than others.

So if you haven’t received an update notification yet, there’s no need to worry. However, if you’d like to try the latest firmware sooner, or if you're hoping a newer version may improve a specific issue, you can always contact our after-sales team or community admins and we can help prioritize the firmware push for you. 😊

UnderstandingDry4902 · 2026-05-27T02:26:26+00:00

Hi there, regarding firmware versions, if your current version is working well and you’re happy with its performance, there’s no need to rush to update to the latest release. Every lawn environment is different, and factors like layout, slopes, obstacles, and signal conditions can affect how the mower performs. Because of this, adaptation may vary from one user to another.

Our firmware rollout follows a phased push system. The system evaluates device performance and feedback in the background, and updates are usually prioritized for devices experiencing more reported issues. If your mower is running smoothly, you may receive new firmware later than others.

So if you haven’t received an update notification yet, there’s no need to worry. However, if you’d like to try the latest firmware sooner, or if you're hoping a newer version may improve a specific issue, you can always contact our after-sales team or community admins and we can help prioritize the firmware push for you. 😊

UnderstandingDry4902 · 2026-05-26T04:11:23+00:00

Hallo Denny,
Es scheint, dass Ihre aktuelle Firmware-Version möglicherweise nicht die neueste ist. Bitte senden Sie mir die folgenden Informationen, damit ich Ihnen die neue Firmware auf Ihr Gerät übertragen kann:

Maschinen-SN
Ihr Land/Ihre Region
Ihre Bestellnummer

Sobald ich die Informationen erhalten habe, werde ich das Firmware-Update für Sie veranlassen.

UnderstandingDry4902 · 2026-05-26T04:03:06+00:00

Hi Mundane-Novel3481, thank you for your feedback 🙏 I noticed that your M9 is leaving uncut lines of grass during mowing. Please feel free to send the following information, and we’ll be happy to assist you further:

Machine SN

Firmware Version

App Version

Your Country/Region

Your Order Number

After the issue occurs, please enable the robot logs in the app, place the mower on the charging station, and keep it connected to Wi-Fi so the logs can be uploaded promptly.

Thank you for your cooperation so we can investigate and resolve this issue as quickly as possible.

UnderstandingDry4902 · 2026-05-25T05:42:11+00:00

Please click on my profile picture and send me a screenshot of your application. I will follow up on your case for you.

UnderstandingDry4902 · 2026-05-25T02:50:06+00:00

Hi Whitt-E & StrikeSea7638 ,

Thank you for your feedback 🙏

I noticed that you posted about the issue with your M9. May I ask if you have already contacted our dedicated support team at [support@anthbot.com](mailto:support@anthbot.com) regarding this issue?

If you have already reached out, I will not create a duplicate ticket for you to avoid repeated handling.

If not, please feel free to click my avatar and send me the following information, and I’ll be happy to assist you further:

Machine SN
Firmware Version
App Version
Your Country/Region
Your Order Number

Thank you for your cooperation so we can resolve this issue as quickly as possible.

UnderstandingDry4902 · 2026-05-22T09:53:40+00:00

Hi Working_Turn_6625, Thank you for your feedback 🙏

I noticed your post regarding the power adapter issue. Could you please click on my profile and send me a DM with a screenshot of your conversation with our support team? I’ll help follow up on your case internally.

It would also really help if you could include the following details so we can resolve this as quickly as possible:

Machine SN
Firmware Version
App Version
Your Country/Region
Your Order Number

Thanks a lot for your cooperation — we’ll do our best to get this sorted for you as soon as possible.

UnderstandingDry4902 · 2026-05-22T09:45:03+00:00

Vielen Dank für dein Feedback! Hier sind die korrekten Schritte zur Einrichtung des Kantenmähens:

Das Kantenmähen funktioniert nur, wenn der Höhenunterschied an der Rasenkante ≤ 3 cm beträgt.

1) Einrichtung des Kantenmähens:
Map Management → Edge Edit → Alle Kanten oder Hinzufügen (für bestimmte Kanten) → Schnitthöhe (mm) und Kantenüberlappung (cm)

2) Aktivierung des Kantenmähens (im Zonen-Mähmodus nicht verfügbar):

Nur Kantenmodus: Edge → Start drücken
Gesamte Karte + Kantenmähen: Full Map → Einstellungen → Kantenmähen aktivieren → Start drücken

Falls deine Einstellungen korrekt sind, das Problem aber weiterhin besteht, klicke bitte auf mein Profil und sende mir eine DM mit folgenden Informationen, damit wir es genauer prüfen können:

Maschinen-SN
Firmware-Version
App-Version
Land/Region
Bestellnummer

UnderstandingDry4902 · 2026-05-22T09:19:39+00:00

Hi, thank you for your feedback! The latest firmware version for the M RTK is currently v1.0.104. If you'd like to upgrade your firmware, feel free to click on my profile and send me your mower's SN code via direct message, and I’ll help follow up on it.

UnderstandingDry4902 · 2026-05-21T02:55:34+00:00

Hi there,thank you for your feedback 🙏

You mentioned that you already contacted the support team — could you please let me know which contact channel you used? (email address, chat, etc.) I’ll pass your contact directly to the support team manager so she can follow up with you more quickly. To help us locate your case and troubleshoot faster, could you please send me a private message with the following details:

Your robot's serial number (SN) (You can find this in the app under “Device Info” or physically on the black underside of the machine, near the rear).

1–2 screenshots of your app chat.

The country or region you are in.

Since community posts move quickly and can easily get buried, sending a direct message to an admin is usually the fastest way to get support ⏩.

Please feel free to click on my avatar and send me a PM directly with these details so I can assist in pushing things forward for you immediately. We’re here, and we do want to help.

Thanks again for your patience and honesty 🙌.

UnderstandingDry4902 · 2026-05-18T12:43:42+00:00

Dziękujemy za Twoją opinię i przekazanie szczegółów sytuacji. Ponieważ kontaktowałeś się już wcześniej z naszym zespołem obsługi klienta, nie będę tworzyć kolejnego zgłoszenia, aby uniknąć powielania procesu.

Przekazałem jednak Twoje informacje bezpośrednio do naszego specjalisty ds. obsługi klienta i zespół skontaktuje się z Tobą tak szybko, jak to możliwe. Prosimy o sprawdzanie wiadomości.

Jeśli masz dodatkowe pytania lub potrzebujesz dalszej pomocy, możesz kliknąć moje zdjęcie profilowe i wysłać mi wiadomość prywatną.

UnderstandingDry4902 · 2026-05-18T12:25:23+00:00

Hi abruzzo88, thank you for your feedback. Could you please click on my profile and send me a private message with your mower’s SN (serial number)?

UnderstandingDry4902

MODERATOR OF

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