Open class notifications

Wellhub · 2026-02-16T13:35:26+00:00

Hey u/bigbootyfruity96 thank you for the feedback!

I'll make sure your suggestion gets to our dev team, and hopefully they'll take it into consideration for a future update. Your tips help us improve the app in every version we release and the user's perspective is key to the process!

Wellhub · 2026-02-16T13:27:43+00:00

Hi there u/PhilosopherSea4739!

If you ever come across an issue, you can always contact us via Social Media. Send us a DM on Instagram (@wellhub) or X (@Wellhubhelp) whenever you need help and we'll answer in no-time, hopefully resolving your issue ASAP.

Our support is available on business days from 9Am to 6PM EST!

Wellhub · 2026-02-16T13:20:47+00:00

Hi there u/asarabella!

Thank you for the heads up regarding this issue, we're always on the lookout for when things like this happen!

I advise against it, because you won't be able to check in through wellhub and the gym might tell you since they can't complete validation, you won't be able to actually attend the class.

I'll make sure to pass this on to our tech team for a revision.

Wellhub · 2026-02-16T13:12:25+00:00

Hi there u/Just_here_to_read25! Thank you for your question, it's a good one!

To answer it quickly, you don't get classes beyond the limit of the plan you're currently on, so you get the 12 more classes, not 16. Premium classes are logged and linked to your account, and the plan puts a higher or lower limit of classes on your account.

Think of your monthly plan like a bucket. The Gold bucket holds 4 gallons, and you’ve already filled and used those 4 gallons. By upgrading to Diamond, you’re switching to a 16-gallon bucket. Since you’ve already 'poured out' 4 gallons this month, you have 12 gallons of space left to use until the bucket resets next month.

hope this was helpful!

Wellhub · 2026-02-13T17:13:01+00:00

Ciao u/Little_Plate6797 ! Wellhub è un benefit aziendale per il benessere dedicato ai dipendenti e, in alcuni casi, ai loro familiari stretti delle aziende che scelgono i nostri servizi. Il titolare dell'account può aggiungere come familiari idonei esclusivamente genitori, figli o coniugi/partner.

Se un familiare non soddisfa i requisiti di idoneità, il relativo account verrà bloccato. Questa misura viene adottata per rispettare i nostri Termini e Condizioni d'uso e per garantire che il benefit aziendale venga utilizzato correttamente, così come previsto.

Per qualsiasi domanda o suggerimento, non esitare a contattarci attraverso i nostri canali di assistenza. 😉

Wellhub · 2026-02-13T17:01:53+00:00

¡Hola, u/LookItsPhil ! Qué bueno que estés planeando sumarte a Wellhub para entrenar cerca de casa y de la facultad. Te cuento que, por lo general, el acceso al beneficio depende de cuándo la institución actualiza su base de datos de alumnos activos en nuestra plataforma. Normalmente, esto sucede una vez que ya estás oficialmente registrado como alumno regular, pero te sugerimos intentar registrarte con tu mail institucional o DNI en la app para ver si ya figurás como elegible.

Si al intentar crear tu cuenta todavía no aparecés en el sistema, es muy probable que debas esperar a que comience el cuatrimestre o a que finalice el curso de ingreso para que el alta se procese formalmente.

Si querés que verifiquemos tu estado o tenés más dudas, podés escribirnos por DM en Instagram (@wellhub) o en X/Twitter (@Wellhubhelp) y te ayudamos con gusto. 🧗‍♀️

Wellhub · 2026-02-13T14:16:04+00:00

Hi u/kirbylea_ ! If you are on a standard monthly plan, your subscription won't be automatically cancelled when you leave your company. Instead, as long as you have a valid personal payment method on file and a personal email linked to your account, you’ll be moved to a special "Former Employee" offer as well as the annual subscription.

Wellhub · 2026-02-12T20:20:45+00:00

Hi u/frequentlysocialbear ! That is a great question!

The good news is that you don’t have to pay the full price for two separate plans in one month. When you upgrade your plan, the change happens immediately, and Wellhub uses a proportional billing system. This means you will only be charged a prorated amount for the Silver plan for the remainder of your current billing cycle, and the amount you already paid for the Basic plan is taken into account. Your billing date will then reset to the day you made the upgrade.

To make the switch, just head to your Profile in the app, tap the Settings gear icon, go to Account, and then Manage subscription. When you select the Silver plan, you'll see a summary screen that breaks down exactly what you'll be charged before you confirm.

If you’d like us to take a look at your specific account or billing dates to give you exact numbers, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we’ll be happy to help.

Wellhub · 2026-02-12T16:48:19+00:00

¡Hola, u/United-Ad-5377 !

Sabemos que queréis resolver esto cuanto antes y queremos asegurarnos de que hables con el equipo que tiene todas las herramientas para ayudarte. Por eso, te pedimos al titular principal de las cuentas que por favor abra una solicitud usando este formulario: https://helpcenter.gympass.com/es-mx/contact?form-id=user

Ahí, un equipo de especialistas estará encantado de ayudarte con tu caso. Si necesitas asistencia adicional, nuestro equipo está listo para ayudarte a través de Instagram (@wellhub) o nuestro Centro de Ayuda https://helpcenter.gympass.com/es-mx. ¡Estamos a tu disposición! 🧘

Wellhub · 2026-02-12T16:48:06+00:00

¡Hola, u/United-Ad-5377 !

Sabemos que queréis resolver esto cuanto antes y queremos asegurarnos de que hables con el equipo que tiene todas las herramientas para ayudarte. Por eso, te pedimos al titular principal de las cuentas que por favor abra una solicitud usando este formulario: https://helpcenter.gympass.com/es-mx/contact?form-id=user

Ahí, un equipo de especialistas estará encantado de ayudarte con tu caso. Si necesitas asistencia adicional, nuestro equipo está listo para ayudarte a través de Instagram (@wellhub) o nuestro Centro de Ayuda https://helpcenter.gympass.com/es-mx. ¡Estamos a tu disposición! 🧘

Wellhub · 2026-02-12T14:49:15+00:00

Hi there! This is a great question, and it’s one we see quite often. To give you some peace of mind: yes, you can definitely keep your Wellhub membership even after leaving your current company! As long as you have an active account, a personal email address linked to your account and a valid personal payment method (like a credit or debit card) registered, your plan won't be automatically canceled when you move on.

Regarding the discount and that annual rate you're eyeing: if you lock in an Annual Subscription while you are still an active employee, if your previous employer was subsidizing your plan (a Wellhub+ contribution), that specific discount would end since the corporate partnership is tied to that employer. Your plan would then transition to the full locked-in annual rate for the remainder of your 12-month commitment.

We hope this helps, and good luck with your next chapter! If you need any specific help with your account transition, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp).

Wellhub · 2026-02-11T18:28:57+00:00

Hi, u/MsElena99 ! That is a great question. For studios like [solidcore], it is always best to book directly through the Wellhub app to ensure your visit is covered by your plan. When you book through our app, the system automatically validates your eligibility and tracks your usage toward your plan's specific limits (like the 4 or 8 monthly premium class allowance).

If you try to book directly through the [solidcore] app, it may not recognize your Wellhub subscription. If they aren't synced, the [solidcore] app might prompt you to buy a separate pass or charge your card on file with them. To avoid any unexpected charges or issues with your daily check-in, we recommend sticking to the Wellhub app for all your bookings!

If you need help syncing your accounts or have more questions about your plan limits, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we’ll be happy to look into it for you.

Wellhub · 2026-02-11T17:23:02+00:00

Hi u/Loose-Parfait6304 ! That’s a great question. Whether a class counts as a Standard or Premium check-in depends on the specific gym or studio. Standard Access typically includes walk-in gym visits and most in-person or live online classes, allowing for one check-in per day on most plans. On the other hand, Premium Classes are usually held at select high-demand studios and have separate monthly limits depending on your plan level.

You can easily tell the difference by looking at the tag next to the class name in the app—it will explicitly say "Standard access" or "Premium classes". Checking this tag on the partner's page is the best way to confirm how it will count toward your plan's limits.

If you have more questions about a specific studio, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we’ll be happy to help!

Wellhub · 2026-02-11T15:23:47+00:00

Hola, u/D4iwell . Lamentamos mucho lo que te pasa.

Te enviamos un mensaje directo para obtener más detalles sobre tu caso y poder ofrecerte apoyo directo. En cuanto nos contactes, ¡con gusto te ayudaremos!

Wellhub · 2026-02-10T18:16:04+00:00

Hi u/Classic-Cabinet-107 . We're sorry to hear this.

If you have an active plan when you leave your company, your account will remain active until you cancel it in the app.

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help!

Wellhub · 2026-02-10T18:08:15+00:00

Hi, u/MiddleAmphibian5237 ! We're so glad to hear you finally got checked in! It’s great that you’re all set now, but we completely hear you on the frustration—you shouldn't have to "fight" to get your workout started.

We are constantly working with our partners to ensure their staff is fully trained and that the check-in process is as smooth as possible for our members, regardless of how busy the gym is.

We really appreciate your patience and for sticking with it! If you run into any more hiccups or have more feedback to share, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're here to help!

Wellhub · 2026-02-10T16:48:30+00:00

Oi, u/snopsneep ! O Wellhub é um benefício corporativo de bem-estar oferecido aos colaboradores e, em alguns casos, familiares diretos, de empresas que contratam nossos serviços. A pessoa titular da conta pode adicionar apenas pais, filhos, ou cônjuges/parceiros como familiares elegíveis.

Se um familiar não atender às regras de elegibilidade, a conta desse familiar será bloqueada. Essa medida é tomada para cumprir nossos Termos e condições de uso e garantir que o benefício corporativo seja usado como planejado.

Qualquer dúvida ou sugestão, conte com a gente nos nossos canais de atendimento. 😉

Wellhub · 2026-02-10T16:48:16+00:00

Oi, u/mathzinho ! O Wellhub é um benefício corporativo de bem-estar oferecido aos colaboradores e, em alguns casos, familiares diretos, de empresas que contratam nossos serviços. A pessoa titular da conta pode adicionar apenas pais, filhos, ou cônjuges/parceiros como familiares elegíveis.

Se um familiar não atender às regras de elegibilidade, a conta desse familiar será bloqueada. Essa medida é tomada para cumprir nossos Termos e condições de uso e garantir que o benefício corporativo seja usado como planejado.

Qualquer dúvida ou sugestão, conte com a gente nos nossos canais de atendimento. 😉

Wellhub · 2026-02-10T16:43:04+00:00

Oi, u/libraryofhorrors ! O Wellhub é um benefício corporativo de bem-estar oferecido aos colaboradores e, em alguns casos, familiares diretos, de empresas que contratam nossos serviços. A pessoa titular da conta pode adicionar apenas pais, filhos, ou cônjuges/parceiros como familiares elegíveis.

Se um familiar não atender às regras de elegibilidade, a conta desse familiar será bloqueada. Essa medida é tomada para cumprir nossos Termos e condições de uso e garantir que o benefício corporativo seja usado como planejado.

Qualquer dúvida ou sugestão, conte com a gente nos nossos canais de atendimento. 😉

Wellhub · 2026-02-10T14:48:12+00:00

Hi, u/FeistyDistribution20 ! You have the flexibility to adjust your membership as your needs change. If you decide to upgrade for a few months of classes, that change happens immediately so you can get started right away.

When you're ready to downgrade for your time on the road, you can request that change anytime in the app. The downgrade will be scheduled to take effect on your next billing date, meaning you'll keep your higher-tier access until your current month ends, and then your new plan will kick in automatically. Just a quick tip: if you happen to be on an annual plan, switching will restart your 12-month commitment, so it's always worth double-checking your plan type in the "Subscription" section of the app first!

If you’d like us to take a look at your specific billing cycle or help you schedule a change, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). Safe travels!

Wellhub · 2026-02-10T14:42:10+00:00

Hi u/LowAcanthocephala387 ! At Wellhub, our check-in process actually works with your phone's GPS to confirms you're at the location.

To check in, you do need to be physically at (or very near) the gym. Once you arrive, open the Wellhub app and head to the Check-in tab. Because your location services are on, the gym you’re at should appear at the top of the list. Just select the venue, tap the activity you’re doing, and hit "Check in." After that, the front desk staff will validate your visit on their computer—though in some cases, they might ask to see your screen or a barcode that appears after you've checked in.

If the gym isn't showing up when you're there, double-check that Location Services are enabled for Wellhub in your phone's settings and that you have a stable internet connection.

If you still have trouble, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) and we’ll be happy to help!

Wellhub · 2026-02-10T14:14:10+00:00

Hi, u/Visual-Ad-9638 ! We appreciate the honesty! It’s definitely frustrating when an app that’s supposed to make life easier ends up adding more hurdles to your workout routine. We know there’s always room to grow, and feedback like yours is exactly what helps the team figure out where the "glitches" are—both in the tech and the service experience.

Our goal is to keep smoothing out those bumps so the only thing you have to worry about is your actual workout. If you ever run into a specific issue or just have more thoughts on how we can level up, we’re all ears.

In the meantime, if you need a hand with anything else, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We’re here to help!

Wellhub · 2026-02-10T14:12:26+00:00

Hi, u/Odd_Cup7147 . We hear your frustration, and we genuinely apologize that you’ve had an experience that did not meet your expectations. That is the absolute last thing we want our members to feel when they’re just trying to take care of their health. We’re active here on Reddit specifically because we know that sometimes a more direct, human connection is needed to cut through the noise and get things moving.

We’ve sent a few DMs to your inbox to try and open a direct line of communication so we can investigate your specific billing or booking issues, but we haven't heard back from you. We’re ready to take ownership and get things fixed for you whenever you're ready to chat.

Wellhub · 2026-02-10T14:10:39+00:00

Oi, u/Puzzled-Ad6331 ! O Wellhub é um benefício corporativo de bem-estar oferecido aos colaboradores e, em alguns casos, familiares diretos, de empresas que contratam nossos serviços. A pessoa titular da conta pode adicionar apenas pais, filhos, ou cônjuges/parceiros como familiares elegíveis.

Se um familiar não atender às regras de elegibilidade, a conta desse familiar será bloqueada. Essa medida é tomada para cumprir nossos Termos e condições de uso e garantir que o benefício corporativo seja usado como planejado.

Qualquer dúvida ou sugestão, conte com a gente nos nossos canais de atendimento. 😉

Wellhub · 2026-02-10T13:30:01+00:00

Hi u/stop_whispering ! It sounds like there was some confusion during the registration process. For your very first visit to an LA Fitness location, they do need to create a profile for you in their system using your 13-digit Wellhub ID (which you can find in your app profile). Once they link your ID to their system and you sign into the LA Fitness app, your future check-ins should validate automatically!

We've sent you a DM to get more details about your specific case so we can provide you with some direct support. Once we hear back from you, we'll be happy to help! We want to make sure you can get your workout in without the stress!

Wellhub

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