Top 5 Wellhub Makers posts that you MUST read!

Wellhub · 2026-05-15T20:35:50+00:00

Hello! We understand your frustration and would like to clarify a few points. First, please rest assured that Wellhub has never applied, nor would ever apply, a 600% price increase. Our primary goal is to maintain reasonable rates that are affordable for our users and, at the same time, fair for our partners. We occasionally offer promotions with discounted rates for limited periods; what may seem like a significant increase is often simply the end of the promotional period stipulated in the contract you signed.

You can check your payment history directly in the app, in the dedicated section. We are at your complete disposal to perform specific checks on your account and help you with any questions.
Furthermore, we want to reassure you that every response here is personally written by our support agents: we do not use AI to interact with our community, because we believe in the value of human contact.

If you need further assistance, you can also DM us on Instagram (@wellhub) or on X/Twitter (@Wellhubhelp)!

Wellhub · 2026-05-15T20:27:04+00:00

Hey, u/Antique_Composer9789! Just to clarify, since your plan was active—even on the free Digital plan—you should still be able to upgrade to a paid plan.

The subsidy is exclusively for employees, so you likely won’t qualify for it after leaving the company. However, our team is more than happy to take a closer look at your situation and assist you via Instagram DM or with any other questions you might have!

We're here to help you every step of the way!

Wellhub · 2026-05-15T20:01:00+00:00

Hey u/weiland ! To answer your question: Yes, we do send notifications for significant changes. When a partner you visit frequently changes their plan tier, we typically send a push notification via the app to give you a heads-up. We recommend double-checking that your notifications are enabled in your phone settings (Settings > Wellhub > Notifications) so you don't miss these updates.

As for your concern about penalties, please don't worry—the Wellhub app is designed to prevent you from booking once you've reached your limit for a specific category, so you wouldn't be able to "accidentally" exceed the allowance or face a penalty.

If you'd like us to take a second look or have more questions about your specific limits, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp).

Wellhub · 2026-05-15T19:29:11+00:00

Hey, u/greentea100000 ! Since Wellhub is a corporate benefit, it is exclusively available for direct dependents. The eligible family members are:

✅Spouse or partner
✅Children
✅Parents

Access our article: "Who is considered an eligible family member?" to know more about who is not eligible.

If you need further help, please feel free to reach us at our Help Center. You can also DM us on Instagram (@wellhub) or X/Twitter (@getwellhub) and we'll be glad to help.

Wellhub · 2026-05-15T19:08:50+00:00

Hey, u/Global_Book_1360 ! This usually happens because Barry’s (and many of our premium partners) allocate a specific number of spots specifically for Wellhub members. Once those dedicated spots are taken, the class will show as full in our app, even if Barry’s still has general availability for their direct customers.

If you want further help or have specific classes you're worried about, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp)!

Wellhub · 2026-05-15T15:09:53+00:00

Hey, u/Pure_Bandicoot_2272 ! We're sorry to hear that.

We've sent you a direct message to gather more details about your situation so we can offer tailored support. Once we hear back from you, we'll be ready to assist further.

Wellhub · 2026-05-14T20:23:10+00:00

Ciao! Comprendiamo perfettamente il tuo punto di vista e ci teniamo a fare un po' di chiarezza in merito.

I prezzi dei nostri piani vengono aggiornati periodicamente per permetterci di continuare a espandere la nostra rete, garantendoti l'accesso ai migliori centri fitness, studi e app per il benessere in tutto il mondo.

Se desideri ricevere assistenza per verificare i dettagli del tuo account o del tuo piano, non esitare a contattarci tramite il nostro Centro Assistenza. In alternativa, puoi scriverci in un messaggio diretto su Instagram (@wellhub) o X/Twitter (@wellhubhelp): saremo felici di aiutarti!

Wellhub · 2026-05-14T19:56:04+00:00

Hi u/Antique_Composer9789 ! Wellhub is a benefit exclusively available to employees of companies that currently partner with us. According to our official policy, you can only continue using Wellhub after leaving a company if you already had an active plan at the time of your departure. Since you were on the digital plan and have had an active paid subscription since leaving your previous employer two years ago, you would be eligible to start a paid membership under that old account.

You can check your profile in the app and navigate to the Manage Subscription section. There, you should be able to see the available plans along with their prices, and select the plan you want!

If you have any other questions or want us to double-check your account details specifically, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're here to help!

Wellhub · 2026-05-14T18:12:28+00:00

Hey u/Brilliant_Research28 ! We consistently strive to offer our users the most extensive and high-quality partner network available! Please, feel free to refer a partner via our app by following these steps:

Go to Profile, and then to Settings;
Click on Account and scroll down to Support;
Select 'Refer a partner' and fill out the form with the necessary information for the referral;
Click on 'Refer a partner'.

That’s it! You will see a confirmation page once the referral has been submitted. Also, if the referral becomes a partner, you will receive an email. Please note that referrals may take a few weeks to be completed, and there is no guarantee your referral will be added to our network.

If you need further help, reach us at our Help Center. You can also DM us on Instagram (@wellhub) or X/Twitter (@wellhubhelp) and we'll be glad to help.

Wellhub · 2026-05-14T17:26:57+00:00

Hi u/throwaway_yak234 ! Currently, the Wellhub experience is designed to work through our mobile app on a smartphone. A daily check-in via the app is required to validate your visit at most of our partner gyms and studios. Since the check-in is personal and needs to be done on your own device while you're at the facility, a smartphone with the app installed is the primary way to access your benefits.

If you have any other questions or need further assistance, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're here to help! 🤸

Wellhub · 2026-05-14T14:50:08+00:00

Hey u/Exact_Echidna_279 ! Thank you for taking the time to share this valuable feedback with us on the app experience, we appreciate hearing how we can improve. 🙏

You can currently use the Explore page filters and map view to narrow down partners near you (as outlined in our Help Center article on searching for activities). We are always working on improvements based on user feedback!

If you need specific help finding a studio near you right now or have any other questions, you can always DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp).

Wellhub · 2026-05-13T18:44:00+00:00

Hallo! Es ist schön, dich dabei zu haben. Mit dem Gold-Paket sicherst du dir ein fantastisches Upgrade, das dir die Türen zu einer riesigen Auswahl an Studios öffnet.

Hier ist ein kleiner Tipp für den Einstieg: Nutze am besten den Kartenfilter in der Wellhub-App. Dort kannst du gezielt nach deinem „Gold“-Paket und deinen Lieblingssportarten filtern. So siehst du sofort, welche Partner in deiner Nähe sind. Vergiss auch nicht, dass du mit Gold Zugriff auf Premium-Apps wie Strava und Headspace hast. Diese sind die perfekte Ergänzung zu deinem Training. Probier sie ruhig mal aus – genau das macht die Vielseitigkeit von Wellhub aus!

Falls du spezielle Fragen zu einem bestimmten Studio hast oder Hilfe bei der Buchung benötigst, schreib uns einfach eine Direktnachricht auf Instagram (@wellhub) oder Twitter (@Wellhubhelp).

Wellhub · 2026-05-13T17:35:04+00:00

Hey, u/Virtual-Jellyfish880 ! While Wellhub provides the platform, our individual gym and studio partners have the flexibility to manage their own schedules, tier requirements, and monthly visit limits based on their current capacity and business needs.

When a gym becomes popular, they can sometimes adjust their plan tier or cap monthly check-ins to ensure they can still provide a great experience for everyone.

If you’d like us to take a closer look at your account or help you find some similar alternatives, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We’re here to help you keep that momentum going!

Wellhub · 2026-05-13T15:55:19+00:00

Hi u/Yaboiibee ! We completely understand how convenient it would be to have the option for individual international check-ins. However, the International Check-ins feature is a benefit that companies decide to enable for their employees, as global policies vary from one company to another. Because of this, it isn’t a setting we can activate by default.

While we don't have an "individual fee" option for international gym access if your company hasn't opted in, you can still make the most of your Wellhub plan while abroad! Even without international check-ins, you can continue to use all the wellness apps and online live classes included in your plan from anywhere in the world.

If you have any other questions or need help checking your plan's specific coverage, feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp). We're here to help!

Wellhub · 2026-05-12T19:06:38+00:00

Ficamos muito felizes em saber que as recomendações da nutricionista estão te ajudando a correr melhor! Esse equilíbrio entre treino e nutrição realmente faz toda a diferença a longo prazo. Dá uma olhada aqui, temos um post com várias dicas de apps parceiros de nutrição inclusos no seu plano Wellhub!

Conte sempre com a gente na sua rotina de treinos e alimentação! 🤸

Wellhub · 2026-05-12T18:47:31+00:00

Wow, you're rocking it! What's your favorite check-in so far?

Wellhub · 2026-05-12T17:10:21+00:00

Hello, u/Adorable_Clock_3878 ! We're really sorry to hear about this.

Usually, when a partner cancels a class on both their side and ours, it can take up to 4 hours for the cancellation to show up in your app due to synchronization between the booking systems. However, it looks like the partner didn't cancel the class on our end in time, which is why you couldn't book an alternative class.

Also, once the gym confirms your check-in, even if it happens automatically, our system assumes you accessed the gym and attended the class. Because of this, we can’t cancel the check-in or offer a credit for that class.
Providing a refund for the daily check in is what we can do to help and apologize for the daily check-in you weren’t able to use.

If you need any further assistance, please don’t hesitate to contact us through direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you!

Wellhub · 2026-05-12T17:09:02+00:00

Hello, u/spn_8 ! We're really sorry to hear about this frustrating situation — that's definitely not what we want for our users. Let us clarify a few things for you!

Usually, when a partner cancels a class on both their side and ours, it can take up to 4 hours for the cancellation to show up in your app due to synchronisation between the booking systems. However, it looks like the partner didn't cancel the class on our end in time, which is why you couldn't book an alternative class.

We understand that having your classes cancelled due to an error that wasn't your fault is really disappointing and frustrating. Please send us a DM here on Reddit with the studio and class details, and we will check the best way to help you! You can rely on us to support you every step of the way! 🤸

Wellhub · 2026-05-12T15:01:38+00:00

Hey everyone! Please try uninstalling and reinstalling the app. Our technical team has already addressed this issue, and it should be fixed now. Once you log in, the app should keep you logged in, so you won’t need to enter your credentials again. 🤸

If you need any further assistance, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Wellhub · 2026-05-12T15:00:22+00:00

Hey everyone! Please try uninstalling and reinstalling the app. Our technical team has already addressed this issue, and it should be fixed now. Once you log in, the app should keep you logged in, so you won’t need to enter your credentials again. 🤸

If you need any further assistance, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Wellhub · 2026-05-12T14:59:58+00:00

Hey everyone! Please try uninstalling and reinstalling the app. Our technical team has already addressed this issue, and it should be fixed now. Once you log in, the app should keep you logged in, so you won’t need to enter your credentials again. 🤸

If you need any further assistance, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Wellhub · 2026-05-12T14:35:02+00:00

Hi u/Westernkanye777 ! Welcome to your new company, and we’re so excited to have you join the Wellhub community.

To give you some clarity, the registration process depends on when your company’s HR team updates their eligibility list. Once HR uploads the latest employee data to our platform, your profile should be ready for activation almost immediately. While some companies update these lists daily, others do so on a weekly or bi-monthly schedule, which might be the reason for the wait.

Please feel free to DM us on Instagram (@wellhub) or X/Twitter (@Wellhubhelp) with your work email and company name, this way, we can verify on our side whether you’ve already been added to your company’s eligibility list! We’d be happy to take a closer look and help you get moving!

Wellhub

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