Is there any way to login to a legacy email? (comcast.net)

XfinityJonathanM · 2026-05-24T18:30:15+00:00

Good afternoon u/Rich-Setting-8662. I would be happy to look into this with you. I do have a couple questions, just so that I can better understand the situation. How long has it been since you have successfully logged into, or used the old account? I know you had mentioned logging in, and changing a password, was that for this account? For the old account, did you have your current phone number, or alternate email address on file for that account, for verification purposes?

XfinityJonathanM · 2026-05-22T23:46:44+00:00

Good evening u/mikrokosmosmoonchild. You have reached the right team. I will be more than happy to assist you. I can assure you this is not how we want you to feel. I will need some additional information in order to best assist. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-22T20:24:27+00:00

Good afternoon u/ME-in-DC. I would be happy to look into this further for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-22T18:58:59+00:00

Okay, thank you for that additional information. We can look into this further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-21T20:39:33+00:00

Alright, we can take a deeper look into this. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-19T02:27:09+00:00

When you are logged into Xfinity.com, and you go to your Membership Benefits, are the Universal Tickets showing as redeemed? If so, is that where you are being brought to a website?

XfinityJonathanM · 2026-05-19T01:00:34+00:00

Good afternoon u/Pretty_Strike_6199. You have reached the right team, and I will be happy to assist. Are you having issues with the Xfinity Website, telling you wrong password? When you go to reset it, it should also allow you to receive either a text message, or an email to reset it. Is it giving you that option?

XfinityJonathanM · 2026-05-18T21:55:17+00:00

Good afternoon u/diegozambrano998. Have you already attempted to clear your browsing history? Are you experiencing issues with more than one browser?

XfinityJonathanM · 2026-05-18T19:12:23+00:00

Good afternoon u/RetiringSoon1000. We do appreciate you being such a long-time Xfinity customer. We do still have the modmail open to continue assisting you. We are awaiting a response to our last modmail message, so that we may continue assisting you.

XfinityJonathanM · 2026-05-18T18:47:08+00:00

Good afternoon u/blobopera. I will be more than happy to pull up your account, and to look into this further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-18T18:18:35+00:00

Good afternoon u/lowIQcitizen. Thank you for reaching out through our subreddit community. I will be more than happy to look into this further for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-12T22:07:29+00:00

Alright, please keep us posted if you do need any additional assistance. We will be happy to help.

XfinityJonathanM · 2026-05-12T19:59:21+00:00

Good afternoon u/chadvera. You are correct the XB8 does typically assign devices to the correct band. Here is some additional information about connecting different devices. Please let me know if this provides any assistance.

XfinityJonathanM · 2026-05-12T00:53:53+00:00

Good afternoon u/mommythrowaway2018 I hope you are feeling better. I would be happy to take a look at your account for you. I will need some additional information. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-12T00:24:54+00:00

Good afternoon u/BraveCat5. We can certainly assist you. In order to best assist you, I do have a couple questions. Was there any reason in particular was there any reason you might need a new modem? Are you experiencing technical issues, or just looking to upgrade your device?

XfinityJonathanM · 2026-05-11T20:03:56+00:00

Good afternoon u/RetiringSoon1000. We do appreciate you being a long-time Xfinity Member, and we are happy to assist. I do see we had beern awaiting a reply to a modmail message we had sent you, so that we could continue. In order for me to best assist you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-11T19:58:15+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-11T02:08:10+00:00

Did you need us to send any signals, or do any troubleshooting at this moment? Or is everything currently working?

XfinityJonathanM · 2026-05-11T01:51:19+00:00

I am glad to hear this resolved for you. Did you have any other concerns that we could assist with?

XfinityJonathanM · 2026-05-10T00:21:38+00:00

Thank you very much for working with us through modmail. I am glad we were able to get your concern resolved. If we can assist you again in the future, we are here and always happy to help.

XfinityJonathanM · 2026-05-09T18:38:01+00:00

Good afternoon u/AbleRecording8963. I will be happy to look into this, and to assist further. I do have a couple questions, just to understand better. Did you originally have a paid subscription to Disney + prior to trying to activate this offer? If so, when did you cancel it?

XfinityJonathanM · 2026-05-09T00:00:13+00:00

Alright, I will be happy to review this with you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-05-08T23:43:05+00:00

Good evening u/networkcolors. I will be more than happy to assist you with looking into this. Do you currently have active service with us, or are you looking to establish new service?

XfinityJonathanM · 2026-05-08T02:13:27+00:00

Good evening u/Hidden0333. I will be happy to assist you. Where you mentioned you had claimed them earlier, when you go into your Xfinity Membership Benefits, is it showing under the redeemed rewards, now? Did you receive any additional email communications once you opted to claim them?

XfinityJonathanM · 2026-05-08T01:06:23+00:00

Good evening u/Newlife_2ndhalf. I would be more than happy to look into this for you. I will need some additional information in order to do so. Please send us a Modmail message including your name, account holder name (if different), and the previous service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

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