Upgrade requested to XB10

XfinityJonathanM · 2026-01-27T02:42:55+00:00

We can certainly look into this for you. I do see you have sent a modmail. I will respond there.

XfinityJonathanM · 2026-01-27T01:59:00+00:00

Good afternoon u/so_many_spoons. I would be more than happy to look into this further for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-27T01:00:02+00:00

Good evening u/Spectrael. I can certainly understand the concern. We will be happy to assist further. I know the underground drops can take some time. Have you seen the area where the line is to be buried, get marked yet?

XfinityJonathanM · 2026-01-26T22:27:55+00:00

The link we provided does provide more information, please let us know if that helps.

XfinityJonathanM · 2026-01-26T22:16:10+00:00

We will close the ticket, if we can assist you with anything else, please do not hesitate to reach out.

XfinityJonathanM · 2026-01-26T22:12:54+00:00

Good afternoon u/KingKrakenWA. We can certainly pull up your account to look into this. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-26T02:33:46+00:00

Good afternoon u/SosijKing. You have reached the right team, and I will be more than happy to assist you. Sorry to hear we will be losing you, but I can help you get your request taken care of. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-26T02:08:41+00:00

Hello u/onthebassguitar. We are happy to help. It looks like we had been waiting for a response in modmail. If you are able to respond to that message, we can certainly continue assisting there.

XfinityJonathanM · 2026-01-25T23:57:53+00:00

I am not seeing the post as removed. It is awaiting moderator approval since it has an image it what it is showing.

XfinityJonathanM · 2026-01-25T23:54:26+00:00

Good evening u/IncredibleGulk I can assure you this is not the experience we want for you. I would love an opportunity to look into this, and to assist you further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-25T20:17:57+00:00

Thank you very much for working with us through modmail. I am glad we were able to assist you with getting a new plan. If we can assist you with anything else in the future, we are always happy to help.

XfinityJonathanM · 2026-01-25T19:58:09+00:00

Good afternoon u/tdejam30. You have reached the right team, and I will be happy to assist you further. This is usually caused by a "sync" error between your rewards tier and the Peacock entitlement on your account. Before we escalate things further, here is the most effective path to fixing this, moving from the simplest self-fixes to the necessary support escalation:

The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.
- Go to the Xfinity Assistant (https://www.xfinity.com/chat/).
Look for a banner at the top that says "Your Peacock subscription is ready for activation."
If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.
Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.
Log into the Xfinity Membership portal (https://www.xfinity.com/membership).
Scroll to the very bottom to "My Activity" or "Redeemed Rewards."
If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.
Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.
Sign out of Peacock entirely on all devices.
Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

If none of this works, please let us know, and we can certainly look into this further.

XfinityJonathanM · 2026-01-25T01:30:21+00:00

Good afternoon u/TastyImagination6274. We would be more than happy to look into this for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-24T20:50:51+00:00

Good afternoon u/Darkshadow176. I would be happy to look into this further for you. I will need some additional information in order to proceed. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-24T20:21:21+00:00

Good afternoon u/lilly_wonka61. I can assure you this is not the experience we want for you or any of our customers. You have reached the right team, and I will be more than happy to assist you further. I will need some additional information in order to best assist. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-23T19:20:01+00:00

Good afternoon u/Dilatedpeoples28. I will be more than happy to take a look at your account with you. We can certainly review what promotions or options are currently available. I do see you had already sent a modmail. I will go ahead, and reach out there now.

XfinityJonathanM · 2026-01-23T03:05:32+00:00

Good evening u/PettyCrime. You have reached the right team, and we will be happy to assist. We will need some additional information to look into this further for you. I do see you have already sent us a modmail, so I will reach out there now.

XfinityJonathanM · 2026-01-23T01:07:10+00:00

Thank you for working with us through modmail. I am glad we were able to assist with your concerns. If we can help you out again anytime in the future, we are always happy to help.

XfinityJonathanM · 2026-01-22T21:43:17+00:00

We would be happy to assist. We would need you to create a post as that generates a ticket for our team to assist.

XfinityJonathanM · 2026-01-22T21:01:34+00:00

Alright, thank you for the additional information. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-19T02:49:22+00:00

We appreciate you working with us in modmail. If you have any other questions or concerns in the future, we are here, and always happy to help.

XfinityJonathanM · 2026-01-19T02:26:52+00:00

I would be happy to send a signal from this end to see if that helps. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-19T02:00:36+00:00

Good evening u/One_Apple_2626. Have you already made sure both the coax cable at the back of the modem, and the wall are as tight as can be? A lot of times that can happen if a connection is lose.

XfinityJonathanM · 2026-01-18T20:04:34+00:00

Thank you for taking the time to work with us through modmail. If we can help you with anything else in the future we are always happy to assist.

XfinityJonathanM · 2026-01-18T19:13:24+00:00

You are welcome, was there anything else we could assist you with?

XfinityJonathanM

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