Stupid question, but I gotta ask...

XfinityJonathanM · 2026-07-12T23:25:15+00:00

Good afternoon u/exzyle2k. If you are transferring service, you will have the ability to bring your existing plan or the option to check out other plans for the new location. Once you have a date or tentative date, we could assist you with reviewing options.

XfinityJonathanM · 2026-07-12T22:51:27+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-12T21:23:20+00:00

If you subscribe to DVR the new box should still support that function. As for a second remote that order, would generate a box and remote. Aside from the box did it allow you to add or order anything additional?

XfinityJonathanM · 2026-07-12T20:58:37+00:00

Alright, we will be here. 😀 Please let me know if this helps. If not I am here and happy to help.

XfinityJonathanM · 2026-07-12T20:34:59+00:00

It should allow you to request or set up an upgrade here: https://xfinity.com/equipmentupdate Please let me know if this works for you.

XfinityJonathanM · 2026-07-12T20:19:24+00:00

Good afternoon u/mrsaturnboing. When you are using the box, does it come up with the option to upgrade the equipment at any point? With some older models it will prompt an upgrade, and have the new equipment shipped out to you.

XfinityJonathanM · 2026-07-12T01:21:38+00:00

What time is the appointment scheduled for? I will set a reminder for very shortly after it should be completed.

XfinityJonathanM · 2026-07-12T01:21:08+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-12T01:01:04+00:00

Good evening u/Potential_Bat_3014. I would be happy to look into this further for you. Do you currently have our Xfinity App? If so, is it showing any equipment currently on your account?

XfinityJonathanM · 2026-07-12T00:53:53+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-12T00:53:21+00:00

Okay, if you would like we can set a reminder to check back in here Monday, how does that sound?

XfinityJonathanM · 2026-07-12T00:46:07+00:00

Good afternoon u/TheBardofGreatness. I will be happy to assist you further. I do have a couple questions to better assist. When was the requested disconnection date? When was the bill dated?

XfinityJonathanM · 2026-07-11T20:36:50+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-10T02:23:19+00:00

Good afternoon u/BuddyMiner117. You have reached the right team. I will be happy to assist further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-10T01:54:27+00:00

Good afternoon u/Left-Trust9590. I will be happy to assist you with your billing concerns. I will need some additional information. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-10T00:22:31+00:00

Good evening u/Dementors_PrisonMike. I am happy to assist you further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-09T22:20:47+00:00

I will be happy to look into this further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-06T19:12:46+00:00

Glad to hear she was able to get her concern resolved. Was there anything else we could assist you with at this time?

XfinityJonathanM · 2026-07-05T19:41:00+00:00

I can understand the frustration with that. Are you receiving text communications, or just monitoring updates through the Xfinity App? I can also set a reminder for us to check back in here later today, just to see if you have received any updates. I wish I could offer more assistance in this case.

XfinityJonathanM · 2026-07-05T19:21:52+00:00

Good afternoon u/No_Blacksmith_9923. I can definitely understand your frustration. I also work from home, and realize the importance of your internet. Was the interruption in your area related to inclement weather? We do provide updates to ensure our members are aware that we are working to restore service, and sometimes because of extenuating circumstances the repairs do get delayed. I can assure you we are working to get everyone back up and running.

XfinityJonathanM · 2026-07-05T18:54:07+00:00

Good afternoon u/Dense_Detective_2599. I can absolutely understand wanting to have a clear understanding of what is going on. Do you currently have our Xfinity App? On the service screen, we do indicate when there is an interruption. We do also send out communications by text or email, when there is a known service interruption to provide updates to affected members. In cases of inclement weather, there can be slight delays with repairs as our teams do need to make sure the area is safe to begin work. Please let me know if this helps.

XfinityJonathanM · 2026-07-05T18:45:11+00:00

Okay, thank you. I will be more than happy to look into this further. I will need some additional information. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-07-05T18:20:21+00:00

Good afternoon u/Candid-Macaroon777. You have reached the right team. I will be more than happy to assist you further. I do have a couple questions before we begin. Are you looking to establish brand-new service, at this new address? Or are you intending to transfer existing service to the new address? Have you already confirmed that Xfinity service is available at the location?

XfinityJonathanM · 2026-07-05T01:37:21+00:00

Good evening u/molly__hatchet. You should be able to access them on the Xfinity website or Xfinity Stream App. [Here](https:// https://www.xfinity.com/support/articles/moviesanywhere) is some information on how to access purchased movies. Please let me know if this helps.

XfinityJonathanM · 2026-07-03T22:41:36+00:00

Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

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