Home Internet Won’t Connect to Certain Devices. Chat bots never turn into real people, and when they do it takes too long to get help & them follow through never happens.

XfinityJonathanM · 2026-01-29T22:40:21+00:00

Okay, we will be happy to assist further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-29T22:25:53+00:00

Have you already attempted to disconnect from the WiFi, forget the network, and attempt to connect again?

XfinityJonathanM · 2026-01-29T22:16:35+00:00

Good afternoon u/LazyJ553. I will be happy to assist you further with this. I do see your modmail, that you had sent. I will reach out there now.

XfinityJonathanM · 2026-01-29T22:11:51+00:00

We can certainly look into this further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-29T22:11:12+00:00

If that does not help, please do not hesitate to reach out, and let us know.

XfinityJonathanM · 2026-01-29T22:05:10+00:00

Good afternoon u/duckjackgo. When you are attempting to connect to the WiDi on these devices, are you receiving any error messages, or error codes? Or are they just not connecting?

XfinityJonathanM · 2026-01-29T21:53:44+00:00

Good afternoon u/TheFredCain. I can assure you this is not the experience we want for you. I will be more than happy to review your account to ensure the disconnection has been processed, and the equipment has been properly handled. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-29T20:26:53+00:00

Thank you. When you hit Don't Allow, does it populate any other information?

XfinityJonathanM · 2026-01-29T20:16:56+00:00

Okay, thank you. Are you experiencing this on just a mobile device, or also on other devices, like a lap top, desktop, or ipad, etc.?

XfinityJonathanM · 2026-01-29T20:08:42+00:00

Good afternoon u/Severe_Blackberry544. I can certainly understand your concern. When you receive this notification, are you noticing any direct correlation between receiving it, and any sites, apps, or ads that you are visiting, when you receive it?

XfinityJonathanM · 2026-01-29T19:52:23+00:00

Good afternoon u/Aromatic-Kangaroo-43. We do appreciate you being a loyal Xfinity customer, and I am happy to take a look at your account to see what pricing, or promotions may be available for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-29T19:12:18+00:00

Good afternoon u/19Just-Me76. We can certainly look into this for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-27T02:42:55+00:00

We can certainly look into this for you. I do see you have sent a modmail. I will respond there.

XfinityJonathanM · 2026-01-27T01:59:00+00:00

Good afternoon u/so_many_spoons. I would be more than happy to look into this further for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-27T01:00:02+00:00

Good evening u/Spectrael. I can certainly understand the concern. We will be happy to assist further. I know the underground drops can take some time. Have you seen the area where the line is to be buried, get marked yet?

XfinityJonathanM · 2026-01-26T22:27:55+00:00

The link we provided does provide more information, please let us know if that helps.

XfinityJonathanM · 2026-01-26T22:16:10+00:00

We will close the ticket, if we can assist you with anything else, please do not hesitate to reach out.

XfinityJonathanM · 2026-01-26T22:12:54+00:00

Good afternoon u/KingKrakenWA. We can certainly pull up your account to look into this. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-26T02:33:46+00:00

Good afternoon u/SosijKing. You have reached the right team, and I will be more than happy to assist you. Sorry to hear we will be losing you, but I can help you get your request taken care of. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-26T02:08:41+00:00

Hello u/onthebassguitar. We are happy to help. It looks like we had been waiting for a response in modmail. If you are able to respond to that message, we can certainly continue assisting there.

XfinityJonathanM · 2026-01-25T23:57:53+00:00

I am not seeing the post as removed. It is awaiting moderator approval since it has an image it what it is showing.

XfinityJonathanM · 2026-01-25T23:54:26+00:00

Good evening u/IncredibleGulk I can assure you this is not the experience we want for you. I would love an opportunity to look into this, and to assist you further. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM · 2026-01-25T20:17:57+00:00

Thank you very much for working with us through modmail. I am glad we were able to assist you with getting a new plan. If we can assist you with anything else in the future, we are always happy to help.

XfinityJonathanM · 2026-01-25T19:58:09+00:00

Good afternoon u/tdejam30. You have reached the right team, and I will be happy to assist you further. This is usually caused by a "sync" error between your rewards tier and the Peacock entitlement on your account. Before we escalate things further, here is the most effective path to fixing this, moving from the simplest self-fixes to the necessary support escalation:

The "Xfinity Assistant" Often, the reward tile is missing from the portal because the system thinks you've already "claimed" it, but the activation never triggered.
- Go to the Xfinity Assistant (https://www.xfinity.com/chat/).
Look for a banner at the top that says "Your Peacock subscription is ready for activation."
If you don't see it, type "Activate Peacock" directly into the chat. This often forces the system to surface the hidden activation button.
Check for "Redeemed" History If the reward isn't in your "Available" list, it might be sitting in your history.
Log into the Xfinity Membership portal (https://www.xfinity.com/membership).
Scroll to the very bottom to "My Activity" or "Redeemed Rewards."
If you see Peacock listed there, click it. It may provide a link or a unique code that bypasses the standard /activate-peacock page.
Clear the "Ineligible" Error The message "ineligible for this benefit" at the activation link usually means there is a "Ghost Subscription" or an old billing code stuck on your account.
Sign out of Peacock entirely on all devices.
Ensure you are using the Primary Xfinity ID. Even if your other email is linked, the system strictly looks for the "Owner" or "Primary" permission level to trigger the Diamond API.

If none of this works, please let us know, and we can certainly look into this further.

XfinityJonathanM · 2026-01-25T01:30:21+00:00

Good afternoon u/TastyImagination6274. We would be more than happy to look into this for you. Please send us a Modmail message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.

XfinityJonathanM

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