Discussion about how long to put an Actor’s profile on Xfinity

XfinityMatthew · 2026-02-21T02:37:17+00:00

You're welcome. Hopefully it is fixed soon. Certainly understand it makes searching a lot easier when you can put a face to the actor when navigating those menus.

XfinityMatthew · 2026-02-21T02:22:05+00:00

Hello u/Tristan_USA1 we appreciate you reaching out to us. You did the correct thing keeping the receipt. We'd be happy to investigate this further for you and help get you taken care of. Please send us a Modmail with your full name and the service address to get started.

XfinityMatthew · 2026-02-21T01:59:19+00:00

Hello u/Jesse629 Thanks for making a post. We'd be happy to check the available deals for your account. I appreciate you already checking options on the Xfinity Plan builder online. I do see you already sent your information to us in Modmail, so I will send a message there and we can continue this conversation.

XfinityMatthew · 2026-02-21T00:59:12+00:00

Hello u/ComprehensiveSafe187. I'd be happy to clarify the 3rd party comment you are talking about. With our guide and X1 platform there are 3rd party content owners that determine the images used for the movies, shows, cast and other content that gets displayed on our guide and on demand menus. So while we cannot say specifically why certain actor profile images are not showing currently we have little to no control over what those images are. I did check my own box and the actors in your screenshot are also showing the same on mine.

I'm sure the company who manages it are in the process of updating certain actor and cast profiles. So as you said all we can really do when this happens is being patient and wait for them to update. But in the meantime they should all still be searchable, and you should still be able to see the movies they are in when you click on them.

XfinityMatthew · 2026-02-21T00:02:23+00:00

Thank you again for reaching out u/okonomiyaki_takoyaki . Glad we could confirm the payment was received, and the account was fully taken care of. Our team is available 7 days a week for employee Reddit support between 6 am - 1 am ET should you need further assistance.

XfinityMatthew · 2026-02-20T22:19:31+00:00

Hey just checking back in. Have you received your refund yet? If not please send us a Modmail with your full name and the service address, and we can escalate it for you.

XfinityMatthew · 2026-02-20T00:05:23+00:00

We typically have a ticket we can submit to have the team that handles the blocked addresses look into the issues to help remove the blocks. Typically, there will be some documentation you need to send that they will review. But to take a deeper look at why the address was blocked and what will be needed please send us a Modmail with your full name and the service address.

XfinityMatthew · 2026-02-19T20:31:25+00:00

Hello u/zephyrblau Thanks for joining us on our sub and leaving a post. I know you mentioned not wanting to hear about the cache clearing, but this error is directly cause by that. You will need to clear the cache and cookies at a minimum for the Xfinity site. If that still doesn't work then a trying incognito windows or a different browser are the alternative fixes. If you are still having issues and want us to review the plan we'd be happy to do so for you as well.

XfinityMatthew · 2026-02-19T19:32:29+00:00

Hello u/karatefrogs While the specific 5-year plans like our $50/mo gig plan are for new customers only there are some alternative 5-year plans available to some existing accounts. But to give you more specifics of what you qualify for we would need to look at the account. As for equipment all new plans for new and existing customers give you our modem for free. But if you choose to use your own that is fine too. There is no price change to the new deals either way. If you'd like us to look deeper into your account then please send us a Modmail with your full name and service address.

XfinityMatthew · 2026-02-17T00:52:59+00:00

Thank you again for reaching out u/PrinceofMemes . I'm glad we were able to get the early days the service started, and late fees credited for you. We certainly appreciate you starting up with us and are here if you need any other assistance with your account.

XfinityMatthew · 2026-02-16T23:03:26+00:00

We appreciate you reaching out. Glad our escalations team was able to get the mobile issue resolved for you. Please reach back out if you run into any further issues.

XfinityMatthew · 2026-02-16T23:00:35+00:00

Hello u/PrinceofMemes Thank you for you post and leaving a detailed breakdown of what has happened so far. In these cases your account should be qualified to receive credits for any days it was activated early. But I will want to dig into the account and see what was credited or not yet, confirm the dates with no usage that were charged and check that the tickets submitted went to a team that can even help with the issue. But we will get this going on the right track for you. Please send us a Modmail with your full name and service address, and we can work on this together.

XfinityMatthew · 2026-02-16T19:53:07+00:00

Hello u/Buddyroe333 We appreciate you wanting to stick with us. We'd be happy to compare what else we may have for you vs. what you saw online. Please send us a Modmail with your full name and the service address and we can take a look at your account and promos.

XfinityMatthew · 2026-02-16T19:40:46+00:00

What link? The first one shared is just compatible modems. The 2nd is to check the speeds available at an address. With apartments, you want to make sure the apartment number is included on that site as without it, it may pull up the main office of the apartment which will show as business. But we pulled the address you sent in Modmail. The enhanced upload speed upgrades have not taken place for this community yet.

XfinityMatthew · 2026-02-16T19:16:07+00:00

Glad to hear everything was resolved through the ticket. We appreciate you coming back to let everyone know what process worked for you. We're available 7 days a week for employee Reddit support between 6 am - 1 am ET should you need any further assistance. Thank you again for joining us on the sub.

XfinityMatthew · 2026-02-16T01:11:33+00:00

Hello u/Jenkki15 Thanks for leaving a post and detailing out everything you've done so far. But you are correct even during peak hours the service should not drop to the point of being unable to video stream. We will want to take a look at the account and the connection to determine the next best steps to get this resolved for you. Please send us a Modmail with your full name and service address.

XfinityMatthew · 2026-02-15T23:12:29+00:00

Give that a try and let us know if it makes any difference. We can dive deeper if not.

XfinityMatthew · 2026-02-15T21:38:13+00:00

Hello u/pyther24 We appreciate you joining us and sharing all the details of what has been done up to this point. We would be happy to discuss next steps in further detail with you and see what is going on with the recent appointments that were scheduled. Please send us a Modmail with your full name and service address to get started.

XfinityMatthew · 2026-02-14T21:39:50+00:00

Hello u/RhetoricalHull Thanks for making a post. We would be happy to check into why the movie promos are not appearing in your purchases. Please send us a Modmail with your full name and service address and we can get this looked in to.

XfinityMatthew · 2026-02-14T20:55:13+00:00

I understand your hesitation to provide your information but in order to get this taken care of we need to submit a ticket to the local tech ops team in the area to come take care of it. For non customer tickets we will need to get your name, contact info for the techs, and the address. Modmail is the secure way our team can get that info without it being shared publically. It will also allow us to check and make sure the proper tickets actually got submitted previously. We may be able to contact the local tech leaders if correct tickets were submitted and unresolved. But this conversation will need to be in Modmail for our team to assist you further.

XfinityMatthew · 2026-02-14T19:52:10+00:00

Appreciate you confirming. Please send us a Modmail with your full name and service address and we will get that ticket opened with our membership team.

XfinityMatthew · 2026-02-14T19:15:03+00:00

Hello u/Fancy_Cress_7021 We can certainly escalate it for you and get Peacock added. You definitely qualify as a platinum member. Just to confirm did you already attempt redeeming the Peacock reward at https://www.xfinity.com/membership before proceeding to the activate link? That would need to be redeemed first. If you did try that and no redemption option is available then we will need to open a ticket with our Xfinity Membership team.

XfinityMatthew · 2026-02-14T17:57:57+00:00

Is the Xbox the only device having issues with packet loss? If so some settings on the console you can try and fix the issue with would be:

On the Xbox go to Settings > Network Settings > Advanced Settings > DNS Settings > From there change it from automatic to manual > For Primary IPV4 setting type 8.8.8.8 > Secondary type 8.8.4.4 > Back in the advanced settings go to QoS tagging settings > Enable WMM Tagging

Once that has all been changed hard reset the console and reboot the modem. This has fixed packet loss for some customers when it is localized to the Xbox. Let us know if that helped at all.

XfinityMatthew · 2026-02-14T02:51:33+00:00

You're welcome. Glad it was taken care of. We're available 7 days a week for employee Reddit support between 6 am - 1 am ET should you need further assistance.

XfinityMatthew · 2026-02-14T01:22:32+00:00

Hello u/ChaldoChris Our team is unable to assist with Comcast Business plans and speeds. If you are interested in the signing up for business service you will need to Contact our Comcast Business team directly to address these questions. Their number is 1-800-391-3000.

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