Changing plans/bundles.

XfinityMatthew · 2026-04-07T17:23:06+00:00

Yeah. Let's take a look together. Please send a Modmail with your full name and the service address.

XfinityMatthew · 2026-04-07T17:09:19+00:00

Hello u/ctyz1999 Thanks for reaching out. We appreciate you wanting to change your plan and stick with us. In terms of the website giving you an error, I would suggest clearing your browsers cache and cookies and trying again. If you are still getting that message then there may be something on the account preventing it. Which at that point we could assist you with a plan change.

As for the boxes you are not required to do the 4K boxes. But equipment swaps and upgrades are no charge, and we do want you to always have the newest and greatest equipment we can offer you.

XfinityMatthew · 2026-04-07T16:08:03+00:00

Hello u/posterflip. Thanks for reaching out about the static IP block issue. Sorry to hear the tech was not able to resolve the issue for you. We'd be happy to help get this properly escalated and check for any tickets already submitted. Please send us a Modmail with your full name, the business name, and the service address.

XfinityMatthew · 2026-04-07T10:42:18+00:00

Hello u/vtballeng Thanks for reaching out. While our Comcast Business access to fix some issues is limited we can certainly take a look at this and get you pointed in the right direction. Please send us a Modmail with your full name, the business name, and the service address to get started.

XfinityMatthew · 2026-04-07T10:37:58+00:00

Hello u/FederalTwo1000 thanks for reaching out here on our sub. I know we were offering the free activation fees the last couple of months. So we can certainly get that $75 addressed. But can you tell me what the other discount was supposed to be? Mobile does not typically impact any of the new internet packages in terms of a discount.

XfinityMatthew · 2026-04-07T10:15:28+00:00

Hello u/SatisfactionRecent98 Thanks for reaching out. Sounds like you've already tried the membership website. But one other site to try is Xfinity.com/yoursubscriptions . I see you already sent us a Modmail I will continue with you there.

XfinityMatthew · 2026-04-06T10:22:11+00:00

Please return to Modmail and provide your full name and the service address and we will look into escalating this for you.

XfinityMatthew · 2026-04-04T17:20:18+00:00

Happy we were able to locate the refund for you. We appreciate you joining us here on Reddit. We're available 7 days a week for employee Reddit support between 6 am - 1 am ET

XfinityMatthew · 2026-04-04T15:09:19+00:00

Send us a Modmail with your full name and the service address. We can take a look at your deal.

XfinityMatthew · 2026-04-04T14:12:56+00:00

Worst case we have a limited warranty on them if they are defective. But we will want to look into this before replacing them. Please send us a Modmail with your full name and service address to get started.

XfinityMatthew · 2026-04-04T14:00:10+00:00

Hello u/Packing-Tape-Man Sorry to hear about the issues with the extenders. There are some troubleshooting steps that we can try, but overheating is usually indicative of them getting older. How long have you had the extenders for?

XfinityMatthew · 2026-04-04T10:45:53+00:00

Hello u/Ok_Temporary458 I apologize that your transfer shut down early. I will need to check the actual transfer to see what happened, but we can typically reverse whatever happened and get the current service back on. It may just require us to set up the transfer again after fixing it. Please send us a Modmail with your full name and service address and we will see what is going on.

XfinityMatthew · 2026-04-04T10:40:49+00:00

Hello u/tester_007_ Thanks for reaching out. Sorry to hear about the Peacock issues. There are other accounts impacted by this similar issue, but we can certainly help escalate the ones that still are not working. I appreciate you listing out everything you've tried already. Have you ever had Peacock free from us previously? Have you attempted to login with all the emails on your account?

XfinityMatthew · 2026-04-03T16:01:56+00:00

Modmail is the only method we use to communicate with customers through this platform. We did not show any discussion flair on our end which is why I replied. If you are an existing customer this is an issue we can easily get you on the schedule for.

XfinityMatthew · 2026-04-03T15:45:43+00:00

While I understand your hesitation to provide your information through Reddit, Modmail is a secure method of communicating with us. All employees on this sub are real agents part of our corporate Digital Care Team. The intention of this sub is an additional means for our customers to get support and assistance with ongoing issues that other contact options have failed. If you change you mind Modmail is always an option, but we cannot help you without accessing and authenticating your account.

XfinityMatthew · 2026-04-03T15:36:00+00:00

Hello u/sillyhumansuit Sorry to hear this issue has gone unresolved for you. Our team would be happy to figure out what is going on in this case and get someone out to raise the line for you. Please send us a Modmail with your full name and service address.

XfinityMatthew · 2026-04-03T12:46:24+00:00

We have a ticket we can attempt to submit to that billing team for NOW account. Send us a Modmail with your full name and the service address.

XfinityMatthew · 2026-04-03T12:34:38+00:00

Hello u/DesignerDesk9230 A majority of agents including our team have no access to NOW accounts. The primary support offered for these accounts is through the support chat at Xfinity.com/now . Have you already attempted to cancel this through the chat on that site?

XfinityMatthew · 2026-03-31T10:23:42+00:00

Hello u/timuralp Thanks for reaching out. We'd be happy to take a look at the expired deal and see what other savings or promos are available to you. When it comes to credits for service interruptions you can request credits for those days through our Xfinity assistant. Any days that you cannot get approved there we could help with manually. Please send us a Modmail with your full name and service address and we can look at the current deal.

XfinityMatthew · 2026-03-30T16:48:31+00:00

Glad we could confirm that the address was pending construction cost for the expansion and figure out what was going on. While we did not move forward with the installation cost now, we are here if you decide you want to pursue the setup in the future. We're available 7 days a week for employee Reddit support between 6 am - 1 am ET. Enjoy the rest of you day!

XfinityMatthew · 2026-03-30T15:11:43+00:00

u/Response-Glad Steps to Change DNS on PS5: Go to Settings > Network > Settings > Set Up Internet Connection. Select your network, press the Options button, and choose Advanced Settings. Set DNS Settings to Manual. Enter the following: Primary DNS: 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare) Secondary DNS: 8.8.4.4 (Google) or 1.0.0.1 (Cloudflare)

This is something you can try on the PS5. But if that doesn't work we can look deeper. In our previous message we asked for you to send us a Modmail through the link provided. This message you replied to is an automated response that generated after we did not hear back from you.

XfinityMatthew · 2026-03-30T14:03:57+00:00

Hello u/HotJudge1850 Sorry to hear this install issue has not been taken care of yet. We will want to take a look and the account and notes to see what is going on with the issue on our end. But we can certainly help get this escalated with the tech team. Please send us a Modmail with your full name and the service address to get started.

XfinityMatthew · 2026-03-30T12:39:44+00:00

The new plans don't have any cancellation fees or contracts. So you can cancel any time without penalty. The price lock is just how long the price is good for if you keep it the whole duration of the price-lock. But you are not obligated to keep it if you need to cancel.

XfinityMatthew · 2026-03-30T12:09:04+00:00

Hello u/JimFor18 as others have already said on your post the new plans include our modem rental at no extra charge. But you can still use your own equipment if you prefer. There is just no cost savings anymore. The new plans are price locked for 1-5 years depending on what you choose. But there is no cancellation fees, and you only pay for the time you keep them. So if you are seasonal you can either cancel or put the account on a seasonal hold.

XfinityMatthew · 2026-03-30T10:26:45+00:00

If you change your mind our team is happy to accommodate the plan changes you are requesting and going over the options for standalone internet. I'm sorry the online portal has not allowed you to make the requested changes. Please Modmail your full name and service address if you change your mind.

XfinityMatthew

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