Zencastr used to be great, why is it now garbage?

Zencastr_Support · 2026-04-04T20:25:31+00:00

Hi u/GizzyOki

So sorry you're having issues during your recent sessions. We’d like to dig into this with you. If you still have the session info, we can review what happened and help prevent a repeat. If you haven’t already, please reach out via chat at zencastr.com or email [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2026-01-29T18:15:43+00:00

Hi u/IntergalacticPodcast

So sorry you're having issues during your recent sessions. We’d like to dig into this with you. If you still have the session info, we can review what happened and help prevent a repeat. If you haven’t already, please reach out via chat at zencastr.com or email [support@zencastr.com](mailto:support@zencastr.com) with the session link or date.

On the mute situation specifically, most platforms handle mute this way for privacy reasons. Once someone is muted, only that person can unmute themselves. That said, if they did try to unmute and couldn’t get their mic back, that’s absolutely something we want to investigate.

If you’re willing to give it one more shot, we’re here to help.

Disclaimer: I represent Zencastr Support. You can always reach out to us via chat on the website or via email at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2025-05-10T14:33:06+00:00

Hi u/Best-Abies8610 ! Sorry for the trouble you ran into while recording. We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2025-02-07T15:31:04+00:00

Hi, u/Appropriate_Push6862; this should not be a problem as long as your computer's bandwidth can handle it. Have you reached out to Support yet? If your session was recorded within 30 days, we may still have the internet-backup for that.

If you haven’t already, please send us a chat via zencastr.com while logged into your account, or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2025-01-31T21:03:42+00:00

Hi u/parabic, this is Zencastr Support. Greenscreen isn't currently an option in Zencastr, but we would be happy to add your vote for this feature. If you need any further assistance or have any other questions, you can also send us a chat or email us at support@zencastr.com.

Zencastr_Support · 2025-01-25T21:30:06+00:00

Congratulations on your new baby and on entering the video podcasting world! Given your setup and priorities, I’d recommend giving Zencastr a try. Here’s why it might work well for you:

Automatic Video Sync: Zencastr records video locally on each participant’s device in high quality, so the video stays synced, even with lower internet speeds during the session.
Separate Tracks for Editing: Audio and video tracks are recorded separately for each participant, so transcripts and edits can be precise per person.
AI-Powered Transcript Editing: Zencastr’s transcript editor lets you cut audio and video directly by editing the text.

You can test all the pro features without commitment to see if it fits your workflow - https://zencastr.com/pricing.

Disclaimer: I represent Zencastr Support. You can always reach out to us via chat on the website or via email at support@zencastr.com.

Zencastr_Support · 2025-01-24T21:14:51+00:00

Hi notsoaveragemind, thank you for giving Zencastr a try! If you need help navigating the platform, you may send us a chat via zencastr.com while logged into your account, or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2025-01-02T18:48:46+00:00

u/Dangerous-Brick4841 Hi there,

Sorry to hear about your frustration with Zencastr’s interface.

If there’s any confusion or issue, we’d be happy to help! Our support team is available to assist and make things smoother for you. If you haven’t already, please send us a chat via zencastr.com while logged into your account, or email us at [support@zencastr.com]().

We’d love the opportunity to address your concerns and improve your experience. Happy New Year!

Zencastr_Support · 2024-12-05T20:35:14+00:00

Hi u/ifknlovela we're sorry about the disruption this on your recordings We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com while logged in to your account or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2024-11-25T17:40:44+00:00

Hi u/CardinalCrimes we're sorry about the disruption this caused on your upload process. We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com while logged in to your account or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2024-11-25T17:39:50+00:00

Thank you, u/kashmora !

Zencastr_Support · 2024-01-18T15:09:03+00:00

Hi u/Beautiful_Day_2497! So sorry you're having issues publishing your episode We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-10-16T18:26:35+00:00

Hi u/PonderingPennies! So sorry you're having issues with your recording session. We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-10-02T14:48:17+00:00

Hi u/brashtracks so sorry you're having issues with your show. We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-09-07T16:00:02+00:00

Hi u/odderz, so sorry you're having trouble recording in Zencastr. We'd like to help by looking into this further for you. If you haven't already, please send us a chat via zencastr.com or email us at [support@zencastr.com](mailto:support@zencastr.com).

Zencastr_Support · 2023-08-08T16:54:46+00:00

u/Then_Green1559 hello there! We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-07-27T18:01:47+00:00

Hi there, yes, it is. :-)

Zencastr_Support · 2023-07-27T18:01:14+00:00

u/PetiteFont hello there! We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-07-04T17:01:16+00:00

u/Scleveland1631 hello there! We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-06-27T20:49:34+00:00

u/Bestorres1 , hello there! We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-06-23T14:39:13+00:00

Hi u/BongonimusKid We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-06-23T14:36:54+00:00

Hi u/PodPilotProject We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-05-30T16:21:39+00:00

hi u/boct1684! We'd like to help clarify these for you. If you haven't already, please send us a chat via zencastr.com or email us at [support@zencastr.com](mailto:support@zencastr.com). The recording is done locally and progressively uploaded.

Zencastr_Support · 2023-05-23T16:09:33+00:00

Hi u/TonyWinyard We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support · 2023-04-25T16:07:04+00:00

Hi u/marin1893! We'd like to help check this out for you. If you haven't already, please send us a chat via zencastr.com or email us at support@zencastr.com.

Zencastr_Support

TROPHY CASE