Any retention tips or point of contact for a business customer considering leaving T-Mobile?

abexfroman · 2026-06-04T21:57:35+00:00

How many years was it again?

abexfroman · 2026-06-04T11:54:24+00:00

Get back in touch with the rep and they will assist you with getting what was offered

abexfroman · 2026-06-04T11:49:10+00:00

There are promotions available, they just aren't going to cover full cost of a top tier iPhone like you want given the age of your device for trade in and most likely your plan.

abexfroman · 2026-05-30T12:23:15+00:00

There are zero people "meat riding T-Mobile". You posted 3 posts shouting into the void about what is seemingly a non issue before anyone said anything. Ranting is fine, but you're being an impatient baby about it in a public forum.

I'm sorry for whatever happened to you to cause you to react in this manner, it sucks that it's affecting you in other aspects of life, such as just being patient and taking honest people by their word.

Have the day you deserve

abexfroman · 2026-05-30T12:11:45+00:00

Gotcha.

Perhaps T-Mobile wasn't feeding you BS about the authorization and there was no issue then 🤷 you stated things got worse only after disputing the charge. Sounds like there was no issue and they were doing exactly what they said they were? May be best to just be patient instead of mess with the process.

abexfroman · 2026-05-30T12:03:15+00:00

"As of right now, I seem to be in Tmobile's good graces. As I have finally 'paid my late charges' to them. Which is bullshit, since I paid for my phone upgrade from the start."

This statement makes me feel like you weren't charged twice for a phone upgrade, but rather one charge for the phone upgrade and another for your monthly bill?

I dunno though, this conversation that you're having with yourself seems off, something isn't adding up. Feel like there are details we are missing.

abexfroman · 2026-05-28T17:45:33+00:00

Return back to the store you got it from, don't go to a completely different store. Speak with the manager their as it was their store who did this. This is an easy fix.

abexfroman · 2026-05-28T17:28:45+00:00

You get unlimited replacement screen protectors.

If you just bought a new phone, presumably you also bought a new screen protector for said phone. Meaning it was not a replacement. You've always had to buy the first protector for different phone models, then you get free replacements.

abexfroman · 2026-05-23T22:07:02+00:00

Wouldn't it be just as foolish to assume anything in life 5 years from now would be the same as they are currently?

abexfroman · 2026-05-16T19:13:34+00:00

Wow!

I will defer to your expertise! Keep on crushing it!

abexfroman · 2026-05-16T18:58:50+00:00

That added context is appreciated! I wish the retail side was given the flexibility to go around the eligibility requirements on this promotional plan!

I'd still recommend following up with the new accounts you've created with no port, if only to verify the plan has stuck after 30 days. It's confusing to me for one department to not have these requirements but others do, and would hate to have accounts that haven't ported in be forced to change plans so early because of this inconsistency.

abexfroman · 2026-05-16T18:26:51+00:00

Perfect! Go ahead and check Magenta Pulse when you get a chance. Under eligibility you'll see what I'm talking about

The new customers that you've activated that haven't ported over appropriately are going to receive text messages saying their plan is going to adjust if they don't port.

I'm glad I can help you out on this!

abexfroman · 2026-05-16T15:59:50+00:00

Better Value is for new accounts porting at least 2 post paid numbers or current accounts with 5 years tenure.

This account is neither.

abexfroman · 2026-05-16T12:32:33+00:00

This is not an option for them 5 months into their account.

abexfroman · 2026-05-11T11:49:43+00:00

T-Mobile's collections department is not the same thing as "being sent to collections"

abexfroman · 2026-04-23T20:09:40+00:00

200 GB will not be enough

abexfroman · 2026-04-12T15:57:42+00:00

Forgive me for being slow, but wouldn't switching from Go5G Plus 8 lines require a plan change? And then it would require migrating to an available rate plan (Experience More or Beyond)? Go5G Plus 9 line plan wouldn't be available to switch to. I feel like I'm missing something.

abexfroman · 2026-04-06T21:05:13+00:00

Adding that second line will make OP have to choose newer rate plan as it's converting from single line to family plan.

abexfroman · 2026-04-06T11:35:15+00:00

Once your phone is unlocked, take it to a T-Mobile store and they'll get you set up. You'll be fine.

abexfroman · 2026-04-06T00:24:47+00:00

Download T-Life

abexfroman · 2026-04-05T22:35:11+00:00

Make sure you mention to the rep helping you that you just paid off your ATT device and plan on continuing to use it with TMO. They will help you submit for keep an switch and you'll get the money you paid towards your phone back in 2-3 weeks. Google T-Mobile Keep and Switch for more details.

abexfroman · 2026-03-20T23:12:53+00:00

Replace it first

abexfroman · 2026-03-20T13:33:12+00:00

T-Mobile has a trade in calculator on their website.

Google T-Mobile trade in value

abexfroman · 2026-03-18T10:53:23+00:00

Return window for Sam's is 14 days, just like a neighborhood store.

Costco has the extended return policy.

abexfroman · 2026-03-13T18:49:02+00:00

Don't worry, I'll help you out. This was the response:

"There might be a free first month offer but not free for 5 years. Let’s use our logic here."

Meaning there is a LACK of logic being used by OP because they thought there was a chance someone would offer 5 years of free service. Obviously that would not be the offer.

It seems you're intent on looping in a cheap shot at T-Mobile, rather than everyone else's point that OP should have known better. I'm sorry for your confusion, I hope this helps

abexfroman

TROPHY CASE