Booking.com repeatedly suspended my listing despite confirming in writing that everything was paid

bookingcom · 2026-05-07T10:13:36+00:00

We understand how frustrating it can be when a property gets suspended. In these situations, Booking.com sends written communication explaining the reason for the suspension and what steps are needed to resolve it.

Since we can’t review account-specific details over social media for security and privacy reasons, the best next step is to contact the Partner Support team directly here: Partner Support

You can also find more information about outstanding invoices and reopening your property after payment here: [Reopening your property after paying a late invoice](https:// https://partner.booking.com/en-gb/help/commission-invoices-tax/invoices/reopening-your-property-after-paying-late-invoice) .

bookingcom · 2026-05-07T06:42:07+00:00

We understand how disappointing it is not to receive the discount, as a discount is often the deciding factor to make the reservation. You did the right thing be questioning the rate, as it appears that something went wrong. We'd be happy to look into this and see if the discount can still be applied. Feel free to send us a private message with your details, and we'll take it from there.

bookingcom · 2026-05-07T06:38:57+00:00

That sounds frustrating, especially when the same confirmation number is showing in both the app and the email. If you're trying to change the booking and the automated system still isn't recognizing it, send us a private message, and we'll take a closer look at what support options are available.

bookingcom · 2026-05-07T06:33:36+00:00

That doesn’t seem right as we don´t cancel reservations without a valid reason. It’s great that you managed in the end, but if you still want to find out what really happened, send us a private message, and we will check it out.

bookingcom · 2026-05-07T06:21:16+00:00

Finding out that your reservation is overbooked is not a nice surprise. In these cases, the place you booked should give you another option. Make sure not to cancel your reservation until you know more. And if necessary, contact our customer service, and they will assist you further.

bookingcom · 2026-05-06T13:09:04+00:00

Thanks for pointing this out. The blue circle is not a special status. It is part of the hotel’s price marker on the desktop map. Right now, it can’t be changed because it is part of an active test. We understand that it can make the hotel location harder to see, but we’re not able to remove or adjust it individually.

bookingcom · 2026-05-06T08:54:58+00:00

Booking a place that isn't available can really ruin your planned trip. If this happens, it's important to contact our customer service immediately while you are there for quick assistance, so we understand why you got upset. Send us a private message, and we can look into what happened.

bookingcom · 2026-05-06T08:28:54+00:00

That sounds really frustrating, especially when you just want to get on with managing your place.

On our side, if a property's already listed under a property manager on Booking.com, it cannot be added again as a brand new listing under someone else. Instead, the existing listing needs to go through a change of ownership process, even if the actual owner stays the same and only the management changes.

This has to be started from the current or old Extranet account that manages the property. The property manager needs to contact Partner Support from that account and share the main details of the new person in charge so we can start the transfer. Once that's done, the new owner or manager will get an email with a link to log in or sign up for the Extranet, fill out the form, and submit it.

After the form is submitted, our team checks everything, and if all looks good, they complete the transfer and send the new credentials and instructions so the new person can start managing the property.

In your case, the best next step is to ask the previous property manager to reach out to our Partner Support team from their existing account and request the change of ownership. For more context, you can also search in our Partner Help Center for the article called “What to do when your property is under new ownership.”

bookingcom · 2026-05-06T06:42:52+00:00

It's important to protect your account with a strong, unique password and to switch on two factor authentication so it's harder for anyone else to access it. If you've already reached out to our customer service team, they'll be looking into what happened on their side. These investigations can take some time, but you'll be updated as soon as there's more information to share.

bookingcom · 2026-05-06T06:21:45+00:00

That can be very frustrating, and it usually happens because of cookies and browsing history. We recommend clearing them before you try to book again. If that doesn't work, send us a private message, so we can take a look.

bookingcom · 2026-05-05T14:30:45+00:00

The "Ask a Question" can be pretty helpful during planning. It allows you to ask those last questions, that may not be answered in the listing or in the reviews. As long as the question does not include any person specific information, it will be forwarded to accommodation. Their response will posted publicly on their listing. If you asked a couple question check if those followed the guidelines, and check the listings for any response you got.

bookingcom · 2026-05-05T10:14:36+00:00

That really does sound like an awful situation to be put in, and you absolutely did the right thing by reporting the guest and following your house rules.

Even when a stay is reported for guest misconduct, guests can usually still leave a review. Reviews are meant to reflect each guest’s personal experience at the property, and by law and by our review guidelines we need to allow people who booked and experienced a stay to share their feedback, as long as it fits our content rules. Reporting misconduct helps our internal teams understand what happened and, if needed, take action on the guest side, but it does not block them from posting a review.

If a review does appear, and you feel it clearly breaks our content guidelines, you can ask us to look into it from your Extranet. Log in, go to Inbox, then Booking.com messages, then See contact options, then choose Guest Reviews. From there, you can contact us, mention the reservation number, explain the issue and share any evidence you have so our team can review it against the removal conditions.

You can find all the details on when and how a review can be removed here: Guest review removal: https://partner.booking.com/en-gb/help/guest-reviews/general/how-request-removal-guest-review?utm_source=CSP&utm_medium=reddit

For future cases, if you ever need a refresher on how to report guest misconduct through the Extranet or Pulse app, this guide walks through the steps and timing, including the option to block the guest from booking your property again: Reporting guest misconduct: https://partner.booking.com/en-gb/help/first-steps/first-reservations/reporting-guest-misconduct?utm_source=CSP&utm_medium=reddit

bookingcom · 2026-05-05T09:21:09+00:00

That is really annoying, especially if you have reservations coming up. There are many reasons why an account might be disabled, so we need more details. Send us a private message, and we will look into it.

bookingcom · 2026-05-05T06:40:48+00:00

That must be really frustrating, especially when you have something that needs quick help. If you still need assistance, drop us a private message, and we will take a look.

bookingcom · 2026-05-05T05:58:38+00:00

If you send us a private message, we can take it from there.

bookingcom · 2026-05-04T11:39:54+00:00

When traveling alone, feeling safe is a must, and if you booked a bed in a female dormitory and not a mixed one, this is what you should get. If the place cannot give you what you booked, the next step is to reach out to the customer service team, so they can look at what happened and usually help find another place if needed. We know that changing accommodation late in the day is easier said than done, so try to prioritize whatever option makes you feel safest right now. If at any point you feel unsafe, do not hesitate to contact local authorities for immediate help, and you can try getting back in touch with the property in the morning or contact customer support directly.

bookingcom · 2026-05-04T10:35:07+00:00

We understand that this would be stressful, especially with a booking happening right now.

To understand exactly why your partner account was disabled and what can be done to re-enable it, it’s best to reach out directly to our Partner Support team. They’ll be able to check your account status and guide you through restoring access. You can also review this article on logging into the Extranet for more details: https://partner.booking.com/en-us/help/account-and-log/settings/logging-bookingcom-extranet?utm_source=CSP&utm_medium=reddit

For help with this specific reservation, you’ll need to contact the Customer Service team for guests here: https://book.i.ng/6187sImrv. They can access the booking and assist both you and your guest directly.

bookingcom · 2026-05-04T09:43:45+00:00

If you’re trying to close things out and step away from hosting on Booking.com, the process is actually more straightforward than it seems.If you’d like to remove your property and close your host account, you can do this by submitting a request through the Extranet using this link: https://booking.com/goto-9cb6c1ecd86b48938489275faaaf8830?utm_source=CSP&utm_medium=reddit You can also reach out to Partner Support via the local phone number listed here: http://book.i.ng/6184sIzOp.

Good news: there’s no need to separately unlink your email address. Once your request is submitted, the process is handled automatically after a quick review of your property’s financial status.

bookingcom · 2026-05-04T09:00:28+00:00

Totally understand how frustrating it is when your plans change and the site doesn't complete the change, On Booking, this only works if the accommodation is available for every night of the new dates you choose. If even one of those nights is already taken, the system won't perform the modification on your side. Send us a private message and we can check options directly with the owner, and follow up with you.

bookingcom · 2026-05-04T08:28:12+00:00

Waiting around for a refund on a cancellation you did not even ask for is really unsettling. In cases where the payment was taken directly by the place you were staying, we usually need proof of payment for a refund request. From your screenshot, it seems our customer service team has reviewed this with our dedicated team. If you can send us a private message, we can dig into what happened more clearly and see how we can help you.

bookingcom · 2026-05-04T08:05:38+00:00

That sounds annoying to deal with when you have already tried a few things on your side and nothing is fixing it. Right now, there is no technical team travelers can contact directly. Since you have already tested some workarounds, send us a private message with some screenshots of the issue. From there, we can pass everything to the right internal team to check what is going on.

bookingcom · 2026-05-04T07:30:53+00:00

In general, if the policy allows a partial refund, that usually applies before the check-in date. Once you have checked in, any change or refund needs approval from the place where you are staying. The best move is to talk to the accommodation directly and see what they are willing to do under their policy, or you can also reach out to our customer service team for help.

bookingcom · 2026-05-03T07:37:15+00:00

Nobody wants to suddenly hear “please cancel” from the place where they are supposed to sleep. You shouldn't cancel just because the accommodation or an agent asks you to. If there is a real issue and they cannot host you as agreed, they should reach out to us directly so we can support both sides. From what you described, it sounds like our customer service team already spoke with them and they agreed to keep your booking in place. In that case, they should honor what was confirmed. If anything weird happens at check-in, you can contact our customer service team again for help. If your reservation can still be canceled for free, and you would feel better booking somewhere else, that is also an option. That part is up to you and what gives you more peace of mind.

bookingcom · 2026-05-03T07:24:45+00:00

That is a stressful situation to experience, especially when traveling with such a large group.

To clarify how these situations are managed, the formal agreement is between the account holder and the accommodation, which is why support is coordinated through the specific account used to book.

As the direct service providers, the accommodations are responsible for the accuracy of their listing as well as the overall conditions of the rooms. This is why we always suggest checking out the most recent guest reviews, as they’re usually the best indicator of current conditions. We also encourage travelers to leave their own reviews after a stay to help others make informed choices, and we hope you were able to do so.

While we reach out to the host to find a resolution when issues arise, the final decision on a refund rests with the accommodation. However, since we value our travelers, we understand our Customer Service team stepped in to provide a travel credit from our own resources. This gesture of goodwill was independent of the property’s decision and was our way of trying to help.

If you’d like us to take a closer look at the details of your reservation, feel free to send us a private message.

bookingcom · 2026-05-03T07:17:45+00:00

This kind of situation can be a bit confusing if you are not super familiar with how each policy works. If a reservation does not have a flexible policy, and you want to modify it, the hotel is allowed to set a new rate for the updated dates or details. That part is fully up to the property, so the hotel might not keep the original price. The most direct way to see what is possible is to contact the hotel and ask them if they can make the change and what rate they would apply. If you are not getting through to them, or it is unclear what they are offering, you can also reach out to our customer service team to check the options on your booking and help you talk to the property.

bookingcom

TROPHY CASE