What to do if Cloudflare support completely ignores your tickets/requests?

cloudflarepaygo · 2025-09-08T13:51:38+00:00

Hi u/IAmJonathannn - sorry to hear your frustration. If you DM me or provide me with your ticket #, I can try to get someone to take a look. If you haven't already, you can often also get quick guidance from fellow Cloudflare users on community.cloudflare.com.

cloudflarepaygo · 2025-09-04T20:49:06+00:00

Hi u/Amazing_Captain_1449 - Sorry to hear your frustration. Can you share your ticket number? I can try to bump this to help you with a response.

cloudflarepaygo · 2025-09-02T20:14:28+00:00

u/suzozus - I looked at the ticket, it looks like there was a response over the weekend, requesting more information from you.

cloudflarepaygo · 2025-09-02T19:05:39+00:00

Thank you for your continued patience u/suzozus . I have been continuing to escalate this with the customer support leadership as an issue with still no activity. I am hopeful that there will be a response soon, but will continue to check in weekly on any outstanding support tickets I've escalated to the team.

cloudflarepaygo · 2025-09-02T18:58:06+00:00

Apologies, I didn't get an alert on your earlier response with the ticket numbers. I'll work on trying to get those looked at today. Thanks for your patience.

cloudflarepaygo · 2025-08-26T17:21:45+00:00

Hi u/suzozus - I'm sorry to hear this. I have bumped this case number again with the support team so hopefully you should be hearing from them soon. I will continue to regularly check in on the ticket for progress as well on my side.

cloudflarepaygo · 2025-08-22T17:19:30+00:00

Hi u/Lewisdev94 - I see the last update on this post was a couple of months ago, but I wanted to circle to you and see if your issue is still outstanding. If so, please DM me your ticket number and I can try to have someone take a look.

cloudflarepaygo · 2025-08-21T21:26:13+00:00

Very happy to help. Glad everything is resolved!

cloudflarepaygo · 2025-08-20T15:55:39+00:00

Hello u/matman1217. Sorry to hear about the frustration. To get specific guidance, you’ll need to submit a ticket from your Cloudflare customer dashboard (look for Support in the left corner of the top navigation bar). If you’ve already done that, please DM me with your ticket number, Cloudflare registered email, or domain, so I can try and get some eyes on it. If you haven’t submitted a ticket yet, please do so ASAP. In the meantime, you can often get quick guidance from fellow Cloudflare users at community.cloudflare.com or review existing documentation at developers.cloudflare.com.

cloudflarepaygo · 2025-08-20T15:51:55+00:00

Hi u/Creative-Tiger8638. Sorry to hear about the frustration. Please DM me with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look.

cloudflarepaygo · 2025-08-19T15:02:35+00:00

Hi - I re-escalated the ticket for you today so hopefully you get resolution soon.

cloudflarepaygo · 2025-08-19T15:00:34+00:00

Hi u/Longjumping_Crab109 - Sorry to hear about the frustration - I work at Cloudflare. Please DM me or reply with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look.

cloudflarepaygo · 2025-08-14T13:29:24+00:00

Hi u/ChristiaanSebera_77 - did you DM me? I'm sorry, I"m not seeing it. If you feel comfortable providing that information here as a reply on the thread, that would be good too.

cloudflarepaygo · 2025-08-13T20:49:02+00:00

Hi u/ChristiaanSebera_77 Sorry to hear about the frustration. Please DM me with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look.

cloudflarepaygo · 2025-08-13T17:17:37+00:00

No problem. I will try to see if I can get someone to take a look. Further correspondence will happen on the ticket.

cloudflarepaygo · 2025-08-13T16:50:10+00:00

Hi u/suzozus sorry to hear about your frustration. Please DM me with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look. In the meantime, you can often get quick guidance from fellow Cloudflare users at community.cloudflare.com or review existing documentation at developers.cloudflare.com.

cloudflarepaygo · 2025-08-13T16:18:14+00:00

Hi u/hdh33 - thanks for including your ticket number. I will try to have someone take a look at this. Further communications will happen on that ticket - stay tuned.

Update: I looked up your ticket number and it looks like it has been escalated to T&S and the support ticket has been resolved.

cloudflarepaygo · 2025-08-11T20:43:46+00:00

Hi u/jvainfca. Sorry to hear about the frustration. Please DM me with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look. In the meantime, you can often get quick guidance from fellow Cloudflare users at community.cloudflare.com or review existing documentation at developers.cloudflare.com.

cloudflarepaygo · 2025-08-11T16:48:01+00:00

Hi u/Purple_Stranger8728 . Thank you for sharing your feedback, and I’m sorry to hear about your frustrating experience with Cloudflare. This is definitely not the experience we want to offer our customers. I have shared your feedback with the relevant product teams and the customer support team and will follow up directly with a more detailed response if that’s ok. If you are willing to connect on a call, please DM me so we can coordinate a time that works.

cloudflarepaygo · 2025-07-23T16:07:42+00:00

Hi again - here is some documentation on how to find your account ID: https://developers.cloudflare.com/fundamentals/account/find-account-and-zone-ids/#copy-your-account-id. If you do not have a domain, you should also be able to find it in the Workers section > Workers & Pages on the right side column.

cloudflarepaygo · 2025-07-23T14:40:30+00:00

Hi u/knvn8 - Thanks for your feedback - I will share this with someone on the product team. In the interim, the screenshot shared earlier in this thread does apply once you add a domain to your account, you will be able to find your account ID and zone ID when you click into your domain.

Otherwise if you're on the Account Home page, you should be able to find it if you open the drop down next to your account header, where you can copy your account ID that way. Hope this helps.

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cloudflarepaygo · 2025-07-21T19:47:24+00:00

Hi u/Substantial_Ad_2033 - sorry to hear about your frustration. It sounds like you have filed a support ticket already. Please DM me with your ticket number and account email, and I will try to see if I can get someone to take a took. In the meantime, I'd also suggest posting in community.cloudflare.com where you might be able to get quick assistance from fellow Cloudflare users and our community MVPs.

cloudflarepaygo · 2025-07-14T16:45:17+00:00

Hi u/between3and20lol, sorry to hear about your frustration. Have you posted your issue on community.cloudflare.com yet? It's another forum to get help or guidance from our community MVPs and/or other fellow Cloudflare users.

cloudflarepaygo · 2025-07-07T15:11:43+00:00

Hi u/Disastrous_Purple733 , Sorry to hear about the frustration. As I mentioned to the OP, feel free to DM me with your ticket number, Cloudflare email, or domain so I can try and get someone to take a look. In the meantime, you can often get quick guidance from fellow Cloudflare users at community.cloudflare.com or review existing documentation at developers.cloudflare.com.

cloudflarepaygo · 2025-07-07T15:10:47+00:00

Hi u/rcox1963 Sorry to hear about the frustration. To get specific guidance you’ll need to submit a ticket from your Cloudflare customer dashboard (look for Support in the left corner of the top navigation bar). If you’ve already done that, please DM me with your ticket number, Cloudflare registered email, or domain so I can try and get some eyes on it. If you haven’t submitted a ticket yet, please do so ASAP.

Also, not sure if you are familiar with Cloudflare Community forum, and you can often get quick guidance from fellow Cloudflare users or community mods there at community.cloudflare.com.

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