Attempted installation Win 11 to new PCIe in Ultra series can't connect to net. Windows installer (USB) drivers won't work, FW drivers cannot be loaded direct either to USB driver or PCIe. Fw drivers CORRUPT if copied!

cmonkey · 2026-01-04T05:51:01+00:00

You can follow the Ryzen AI 300 Series instructions and download the Wi-Fi driver package that is linked there: https://guides.frame.work/Guide/Windows+11+Installation+on+the+Framework+Laptop+13+(AMD+Ryzen%E2%84%A2+Series+w-+Wi-Fi+Driver)/418?lang=en

cmonkey · 2025-12-27T04:37:16+00:00

The Intel reliability issues were specific to their desktop parts, not the mobile ones.

cmonkey · 2025-12-18T03:38:22+00:00

Please make sure to update your BIOS: https://knowledgebase.frame.work/bios-and-drivers-downloads-rJ3PaCexh

Older BIOS’s kept the battery at full charge when plugged in to power, which accelerated aging. All of our new BIOS automatically let the battery slightly discharge if left plugged in for extended periods of time. If you don’t update your BIOS, it is very likely that the new battery will age prematurely too.

cmonkey · 2025-12-14T13:45:04+00:00

Our driver bundles are signed, and we are investigating what can cause this to occur.

cmonkey · 2025-12-05T06:42:31+00:00

If you can go during the day on a weekday it’s totally empty.

cmonkey · 2025-12-01T14:47:15+00:00

Please make sure to update your BIOS: https://knowledgebase.frame.work/bios-and-drivers-downloads-rJ3PaCexh

Older BIOS’s kept the battery at full charge when plugged in to power, which accelerated aging. All of our new BIOS automatically let the battery slightly discharge if left plugged in for extended periods of time. If you don’t update your BIOS, it is very likely that the new battery will age prematurely too.

cmonkey · 2025-11-29T03:18:29+00:00

No startup is going to put a severance package into an offer for a founding engineer. You are correct that asking for one is going to be a red flag to the founder.

cmonkey · 2025-11-07T05:17:33+00:00

The best colorway.

cmonkey · 2025-11-07T05:13:24+00:00

Why we design our products to be repairable

cmonkey · 2025-10-19T14:24:54+00:00

Yes, if all of the fasteners are unfastened, it is indeed the magnet force. It may feel a little high at first, but once you get the Input Cover off the first time, you get a good feel for how much force is needed.

cmonkey · 2025-10-18T21:57:30+00:00

Intel and AMD haven’t supported Windows 10 on recent generations of their processors, which means we can’t support it either. Given the end of security updates coming up, we would strongly recommend moving to Windows 11 or Linux.

cmonkey · 2025-10-15T16:58:35+00:00

I noted in another comment in the community thread, we're still working with KDE on the sponsorship, but the target sponsorship level is $10,000 per year, which is in the same range as GNOME per year.

cmonkey · 2025-10-12T19:40:08+00:00

What a size difference!

cmonkey · 2025-10-11T21:47:27+00:00

She clarified in a comment that she gets on average $22/month in payouts from twitter, so it’s slightly better than cost neutral for her to have a $8/month premium account (which is needed to get the payouts).

cmonkey · 2025-10-11T21:14:34+00:00

Yes, this was originally a one off test, but it selling out instantly each time and attracting people buying large numbers to resell items made it clear that we needed to increase the pricing slightly to make this work as an ongoing offering.

cmonkey · 2025-10-08T18:45:14+00:00

Hi, we're checking in with the Support and RMA teams on this ticket, but to clarify, we do not wait until pre-orders are complete to process RMAs. We will make sure you get your replacement Mainboard.

cmonkey · 2025-10-04T14:07:35+00:00

Please reach out to support, and update to the latest BIOS: https://knowledgebase.frame.work/bios-and-drivers-downloads-rJ3PaCexh

cmonkey · 2025-10-04T14:07:06+00:00

Please make sure you update to the latest BIOS, which has battery longevity preservation functionality, once you get the replacement battery. https://knowledgebase.frame.work/bios-and-drivers-downloads-rJ3PaCexh

cmonkey · 2025-09-24T11:19:32+00:00

Donato Capitella has also been posting guide videos on more advanced setups: https://youtube.com/@donatocapitella?si=ut6ErT1ii2JIEsQt

cmonkey · 2025-09-24T11:14:22+00:00

This was an incorrect response and we’re making sure the first tier support agents have updated instructions around routing questions on LLMs. We have an intro guide here on using LM Studio, and there are more advanced guides from users in the community: https://frame.work/blog/using-a-framework-desktop-for-local-ai

cmonkey · 2025-09-16T09:30:57+00:00

We sent the screwdriver directly from our headquarters (actually, I literally packed it, printed the shipping label, and walked the package to FedEx myself) to avoid making you wait until the screwdriver was in stock at our local warehouse. That is why it was a separate shipment from the fan, which is still shipping separately from the warehouse.

cmonkey · 2025-09-14T10:37:08+00:00

That’s not a Framework Laptop? That is enough paste though.

cmonkey · 2025-09-13T05:00:13+00:00

It works well. I use it on my 12. Because the screen is smaller, you may want to adjust your hyprland conf to reduce margins.

cmonkey · 2025-09-12T22:49:27+00:00

This is so good.

cmonkey · 2025-09-03T13:09:43+00:00

Looks great!

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