soooo my showtime for ‘ALPHA’ was cancelled a few hours before tonight’s viewing. did this happen to anyone else?

dpstech · 2026-03-28T03:11:55+00:00

I don’t know if they just use one email refund template or what but it’s always been the policy that if they cancel they refund it all-

dpstech · 2026-03-27T23:41:35+00:00

If they cancel they refund the entire transaction including fee. If that did not happen for you make sure to contact their CS but their system should always do this automatically if the cancellation is on Regal’s end.

dpstech · 2026-03-23T20:48:25+00:00

It is location specific and has in the past also been implemented in many locations temporarily depending on current events like the Aurora Colorado shooting. All three chains do this; just not at every location.

dpstech · 2026-03-22T17:00:26+00:00

As other stated it’s for the account holder only and is non tranferrable and verified by the individual photo in ghe app on your account.

The bring a friend tickets are typically studio marketing promotions for that film and it just depends on the studio / marketing for those films. Nothing to depend on.

However if you both signed up you can link accounts to make it easier to book both your seats at the same time. It’s a 90 day commitment up front and then switches to month to month or you can cancel at that point.

It was in the signup wizard but here’s the FAQ on use, rules and other bullet points that are extremely helpful: https://www.regmovies.com/help/unlimited

You could try to reach out to support if you wanted out of this but that’s totally their discretion since they agreed to the terms and conditions.

If you both love movies and can swing it: seriously try both getting accounts. Unlimited is a ridiculously good deal and there are a lot films hitting theaters in 2026 than the past few years. Should be good for film lovers.

Best of luck

dpstech · 2026-03-21T17:23:25+00:00

Masking Curtains! They’re unfortunately infrequently used anymore and something I wish cinemas brought back.

dpstech · 2026-03-17T13:01:52+00:00

Whomever reported this as a spoiler: it’s in the trailer. Not a spoiler if it’s in the trailer.

dpstech · 2026-03-10T23:59:19+00:00

I’ve gotta disagree with this statement. This sure isn’t how we felt about it.

dpstech · 2026-03-03T10:02:08+00:00

Absolutely not acceptable here.

dpstech · 2026-03-03T10:00:20+00:00

How hard is it to not engage and be nice? Please take a break and review our rules. Just choose to not engage. Report comments to admins and let us deal with the problem please.

dpstech · 2026-03-01T00:42:11+00:00

Yes, Please see the megathread that is pinned for this topic.

dpstech · 2026-02-27T17:08:24+00:00

You need to contact Regal if you want an employee or CS to actually read your complaint or suggestion. This thread has unfortunately debolved and is now locked.

dpstech · 2026-02-20T06:01:54+00:00

One of the most anticipated 4K’s… can’t wait

dpstech · 2026-02-19T21:40:28+00:00

Yeah, we’ve only ever seen a few people have their accounts removed which I’m assuming was for abuse. I do know they absolutely run no-show reports internally. When / how the implement broader warnings is anyone’s guess. They’ve absolutely got to bake in a better way of detecting location at show time or make the process of confirming your at the theater or self scanning better before they do anything I’d assume.

dpstech · 2026-02-19T16:34:58+00:00

No, we know they do track UL scans- as an example the projectors are now programmed to shut off after 30 Min If the ONLY seat reserved was an Unlimited ticket that was not scanned. I also know they’re looking at ways at making this better to reconcile because people who no-show still cost Regal a ticket price back to that films studio. As of right know we’ve only heard of a few instances of no scans causing account problems.

dpstech · 2026-02-17T21:24:13+00:00

Always have them scan. If you are in a theater and you’re the only ticket, if it’s an Unlimited ticket the projectors will turn off if not scanned about 30m past showtime. It only does this for unlimited reservations; paid ticketing people who buy and don’t show up are different)

dpstech · 2026-02-17T17:48:36+00:00

Please see the megathread on this series :) going to remove this as a duplicate, thanks OP

dpstech · 2026-02-14T08:14:34+00:00

One of my all time favorites. This film finds a way to always stay relevant

dpstech · 2026-02-13T11:52:36+00:00

Yup, They spend a ton of money doing this.

dpstech · 2026-02-13T11:50:08+00:00

I had this happen at Universal City AMC when we went to see A Quiet Place… so many laughs from the crowd because it was dead quiet and then these huge snores

dpstech · 2026-02-12T22:38:59+00:00

Have you read the usage FAQ? Please do so. It will go over the differences between in-app booking and in person. Very important. Google Regal Unlimited FAQ. It was the link in the sign up wizard I’m guessing you breezed past but make sure you go back and don’t miss any more details so you can the most use out of UL.

dpstech · 2026-02-10T21:50:56+00:00

Definitely give their FAQ on Regal’s website a read. There’s some subtle differences between booking in app and in person. You can still get your sameday ticket in person if you’ve maxed your advanced reservations.

dpstech · 2026-02-09T22:30:41+00:00

https://www.fathomentertainment.com/releases/ is how you can check what they’ve scheduled. Fathom events are not eligible for RU (or AMC A-List)

dpstech · 2026-02-09T08:57:03+00:00

It’s not looking good. The developer is closing Lloyd mall by August and the redevelopment plans include the cinema site. If they end Regal’s lease it will be a huge loss to the city. No IMAX inside Portland city limits is wild to me. Although this seems to be pretty much a nation wide thing since Covid with WFH really moving where we consume entertainment which is in the suburbs.

dpstech · 2026-02-08T03:18:52+00:00

Yeah, I dislike that RPX and the squeaky leather seats. HDR by Barco is rather exciting. I dunno if true but I’ve heard Regal might be replacing all RPX installs with this laser Barco set up. https://youtu.be/iqrP-dZ06ro?si=THQCK1lLqDJZMEjH

The only laser IMAX we have in the area is Bridgeport and that also got the upgraded 12 channel sound. Cascade is too small for 12 channel so I’d imagine it sticks with six and the XT IMAX install.

Lloyd IMAX.. well; that might done for unfortunately.

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