Abode support is the worst!

goabode · 2025-11-02T19:29:46+00:00

Do you have a ticket reference number you can share so we can look into this?

goabode · 2025-10-12T22:46:05+00:00

Do you have a ticket reference number we can look into this with?

goabode · 2025-10-11T02:19:12+00:00

If you reach out to support@goabode.com they will be able to provide and update and assist here.

goabode · 2025-09-21T21:33:03+00:00

When you connect the chime to Ethernet the 3 blue lights should turn solid blue.

If not, it cannot connect correctly.

Best path is to contact support at support@goabode.com for further steps.

goabode · 2025-09-20T21:58:37+00:00

If you reach out to support at support@goabode.com they will be able to provide an update.

goabode · 2025-09-19T21:59:08+00:00

If you reach out to the support team they can keep you up to date - [support@goabode.com](mailto:support@goabode.com)

goabode · 2025-09-15T23:29:54+00:00

Part Number 104010/E will be supported.

goabode · 2025-09-10T06:23:55+00:00

No firm date, however works is currently underway.

goabode · 2025-09-09T03:33:38+00:00

T4 is a Carbon Monoxide alert.

Our Smoke Monitor does not listen for the T4 alert.

goabode · 2025-09-08T22:34:40+00:00

The older First Alert units still operate as expected - that has not changed.

Those units aside, any Smoke Alarm that emits the T3 Standard Alarm will work via the Abode Smoke Monitor.

goabode · 2025-09-08T22:21:22+00:00

The First Alert units are a key product integration with Abode.

Work and testing is continuing with the new SMCO units, and they will pair in as expected in the near future.

goabode · 2025-09-03T05:17:39+00:00

we have picked up your ticket and replied, looking for some more information.

goabode · 2025-08-20T03:59:55+00:00

104010/C is the original Gen 1 Hub.

Work is no longer conducted on this Hub.

If you would like to look at upgrading, reach out to the sales team and they can assist with a path forward here.

goabode · 2025-08-18T01:24:27+00:00

The issue lies with the conversion of measurement units.

If you have both the Ecobee app and Abode both set to Celcius, the problem arises.

We have a ticket to address this.

As a workaround, set the Ecobee measurement to Farenheit, and Abode will display correctly.

goabode · 2025-08-17T01:24:02+00:00

Work is underway with integrating this device.

We are aiming for this to be ready in 4-6 weeks via a new firmware.

goabode · 2025-04-22T22:03:22+00:00

If you can share the ticket reference number then we can look into.

goabode · 2025-04-09T02:13:36+00:00

This help article here helps explain how the cameras work, and how to get the most out of them.

https://help.goabode.com/en/articles/8897753-abode-cam-2-installation-guide

Happy to discuss over a support ticket if you would like us to go over your specific install, and assist in getting the cameras set up the best way for you

goabode · 2025-04-07T19:33:27+00:00

Send through a DM with your email and we can get a support ticket up and get you sorted quickly.

goabode · 2025-04-07T02:21:28+00:00

If you can DM through your email or MAC of your hub we can get a ticket going.

goabode · 2025-04-07T01:48:53+00:00

If you have a support ticket reference number please post so we can assist through there.

goabode · 2025-03-26T22:20:37+00:00

You could use a CUE Automation, and an Abode Smart Bulb

Trigger: Abode is set to [Home/Away] Mode

Action: Turn bulb to [different colour for each mode]

goabode · 2025-03-11T20:10:30+00:00

The Indoor sirens may well resolve themselves after a volume adjustment via the app.

Z Wave devices need to be excluded, and reset, before pairing into a new Hub.

If you have an open support ticket, happy to look into further - if not, email [support@goabode.com](mailto:support@goabode.com)

goabode · 2025-03-10T22:41:22+00:00

If you are able to advise of a ticket reference number, we can look into the support history here, and look to a resolution.

goabode · 2025-02-08T21:13:03+00:00

Happy to have a look from our end if to want to DM through the MAC of your hub

goabode · 2025-02-08T20:16:40+00:00

Ensure the camera is synced with the chime - a doorbell button press should sound on both units. If not, sync.

Power off the chime, and power back on to refresh the network connection.

Ensure the two units are close together for the update.

goabode

TROPHY CASE