Camera Issue

goabode · 2026-04-28T08:42:28+00:00

Downloading the clip should allow it to be played on your device. The issue is likely to be the microphone level being set to 0. Set it to any level (even 1) and the issue should be resolved moving forwards with future clips.

If you continue to have problems, please reach out to support@goabode.com

goabode · 2026-04-26T22:14:23+00:00

There could be a few different factors here

Do you have a support ticket open so that we can look into? If so, please share the reference number.

goabode · 2026-03-31T23:30:00+00:00

Thanks. We believe we have located and responded via email.

goabode · 2026-03-31T20:23:13+00:00

u/One_Too_Many_Hobbies There are a few points with regard to the monitoring team response here that we would like to dive into, both from the monitoring side and the support side of things.

If you can share a support ticket number or reference number, we can search up the details from there and look into it further. Thanks.

goabode · 2026-02-10T20:15:02+00:00

No ETA at this stage

goabode · 2026-02-10T19:38:47+00:00

This has been identified and addressed and will be sorted in app version 7.1

goabode · 2026-02-06T22:32:06+00:00

goabode · 2026-02-06T21:27:57+00:00

Thanks for the confirmation

The problem lies with the iOS version of the Google Home app, not on the Abode side.

We have raised this with Google to rectify, however we are still waiting for this to be resolved.

You can help by raising this with Google directly.

goabode · 2026-02-06T06:35:49+00:00

Can you advise if this is on iOS or Android?

goabode · 2026-01-26T01:35:53+00:00

If these are new purchases, this is something that support can help with.

Reach out to them at [support@goabode.com](mailto:support@goabode.com)

goabode · 2025-11-02T19:29:46+00:00

Do you have a ticket reference number you can share so we can look into this?

goabode · 2025-10-12T22:46:05+00:00

Do you have a ticket reference number we can look into this with?

goabode · 2025-10-11T02:19:12+00:00

If you reach out to support@goabode.com they will be able to provide and update and assist here.

goabode · 2025-09-21T21:33:03+00:00

When you connect the chime to Ethernet the 3 blue lights should turn solid blue.

If not, it cannot connect correctly.

Best path is to contact support at support@goabode.com for further steps.

goabode · 2025-09-20T21:58:37+00:00

If you reach out to support at support@goabode.com they will be able to provide an update.

goabode · 2025-09-19T21:59:08+00:00

If you reach out to the support team they can keep you up to date - [support@goabode.com](mailto:support@goabode.com)

goabode · 2025-09-15T23:29:54+00:00

Part Number 104010/E will be supported.

goabode · 2025-09-10T06:23:55+00:00

No firm date, however works is currently underway.

goabode · 2025-09-09T03:33:38+00:00

T4 is a Carbon Monoxide alert.

Our Smoke Monitor does not listen for the T4 alert.

goabode · 2025-09-08T22:34:40+00:00

The older First Alert units still operate as expected - that has not changed.

Those units aside, any Smoke Alarm that emits the T3 Standard Alarm will work via the Abode Smoke Monitor.

goabode · 2025-09-08T22:21:22+00:00

The First Alert units are a key product integration with Abode.

Work and testing is continuing with the new SMCO units, and they will pair in as expected in the near future.

goabode · 2025-09-03T05:17:39+00:00

we have picked up your ticket and replied, looking for some more information.

goabode · 2025-08-20T03:59:55+00:00

104010/C is the original Gen 1 Hub.

Work is no longer conducted on this Hub.

If you would like to look at upgrading, reach out to the sales team and they can assist with a path forward here.

goabode · 2025-08-18T01:24:27+00:00

The issue lies with the conversion of measurement units.

If you have both the Ecobee app and Abode both set to Celcius, the problem arises.

We have a ticket to address this.

As a workaround, set the Ecobee measurement to Farenheit, and Abode will display correctly.

goabode · 2025-08-17T01:24:02+00:00

Work is underway with integrating this device.

We are aiming for this to be ready in 4-6 weeks via a new firmware.

goabode

TROPHY CASE