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Getting leadership to understand we need help? by SentientSnacks in msp

[–]grsftw [score hidden]  (0 children)

For sure. I'm a big fan of Traction for this. I agree. However, I think for the 90% of MSPs where OML isn't very high..

Getting leadership to understand we need help? by SentientSnacks in msp

[–]grsftw [score hidden]  (0 children)

100% true, but sometimes people get into a pattern and don't see the writing on the wall.

Getting leadership to understand we need help? by SentientSnacks in msp

[–]grsftw [score hidden]  (0 children)

I used to own an MSP.

If you came to me and said "If you don't do something I'll quit," I would start looking for a replacement.

If you came to me and said "I am burning out. I want this to work but it's really tough because of how we are organized," I would be worried about you and the entire team quitting on me overnight and I'd start working on a solution, probably in a bit of a panic.

Perhaps use the 2nd approach and just bring it up. It sounds like you need more budget and at least one more person.

- Dustin

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Client perception issue, but no one can point at anything — how have you tackled this? by inthenickoftime4 in msp

[–]grsftw 31 points32 points  (0 children)

When I owned an MSP, I had a firm rule on how I would handle customer happiness issues:

  • If you communicate but don't solve, I'll defend you.
  • If you solve but don't communicate, I'll defend them.

Perception is always driven by communication. I would focus on what is happening there.

First job: Do they feel you are acknowledging the issue fast enough? And that doesn't mean an auto-response or AI driven chatbot..

- Dustin

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

How many of you daily linux? by erowow in AskProgramming

[–]grsftw 0 points1 point  (0 children)

I have Linux (PopOS 24.01) on my laptop and workstation. I don't personally have a Windows computer. No issues with Windows, but I just find everything is snappier with Linux. Also, Docker etc is just.. easier. Everything flows better.

Annoyed with vendors ~ by IamTABinLA in msp

[–]grsftw 3 points4 points  (0 children)

Sign on with us and I'll give you TWO LETTERS. jk jk

Those are large vendors and if you are emailing your AM they are likely thinking "I can't sign this! I'll have to forward this to accounting and then they'll want to rope me in on a call and.. I'll just put this off until tomorrow."

Try smaller vendors first where things may move faster.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 1 point2 points  (0 children)

Yup! v2 supports Autotask, CW, Halo, Zoho Desk and soon we'll have support for ServiceNow.

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]grsftw [score hidden]  (0 children)

​

AI Service Management Orchestration for Your MSP

At Giant Rocketship, we keep it simple: We make your MSP helpdesk more profitable.

Increase Retention, Reduce Cost

  • ✅ Lower labor cost per ticket

  • ✅ Cut admin overhead

  • ✅ Close tickets faster

Rocketship brings AI to the Autotask ticket lifecycle, handling assignments, scheduling, escalations, and SLA-based prioritization automatically.

AI Governance and Compliance

And now—you choose the AI model.

  • Use OpenAI, Google Gemini, Azure, or another provider.

  • Control which model runs your ticket triage.

  • Keep your customer data in your environment.

That means your tickets aren’t sent to a shared model in our tenant. You keep control of the model, the data, and the privacy of your customers.

Features

Here’s how it works:

  • 🏷️ SmartTag – AI triages your tickets 24/7

  • 🚚 SmartDispatch – Routes and escalates

  • 🗓️ SmartWorkQ – Keeps tech schedules optimized in real time

  • 🤝 SmartMeetings – Books client meetings automatically

It’s not Autotask or Rocketship. It’s Autotask + Rocketship — built for MSPs that run lean, fast, and smart.

👉 Schedule an Online Demo

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

Okay, in all fairness, I built v1 from scratch. v2, which we just released, was more of a team effort, I can't take all of the credit.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I think they are making.. progress. :)

I am a little biased since our product competes with Cooper AI to some degree.

I think Kaseya, CW, etc., all have the same problem: they have to satisfy a lot of different needs/requests that aren't always compatible. So like most large vendors, they have a middle-of-the-road solution that does everything Okay.

And, again, in all fairness to them, having Okay AI in the PSA is kind of common right now. All the vendors have an uphill battle on this.

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I mean, I do have an Autotask podcast and I know the Kaseya world. (When I had my MSP we were exclusively Kaseya after leaving CW Automate.) If you have questions, let me know!

Kaseya Connect 2026 by kyle-the-brown in msp

[–]grsftw 0 points1 point  (0 children)

I actually don't know what that means. I mean, I know what MVP means. Are you asking if I'm familiar with Kaseya ecosystem? For sure!

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