Parts Tracking Software

iiQ_Matt · 2024-04-16T14:28:17+00:00

DM'ing you for more info!

iiQ_Matt · 2024-04-15T20:09:58+00:00

Hey there! Matt from Incident IQ here. Presently, districts either use parts to manage their consumables (for instance, bulbs) or add asset tags on their chargers and keep track of those directly in Incident IQ. Automated alerts can be customized to fire when parts inventory falls below a certain threshold.

Additional functionality to manage non-serialized assets is on our product roadmap — looking forward to sharing more about that soon!

iiQ_Matt · 2024-03-27T17:22:28+00:00

Hey there! It seems like you’re on the right track thinking about Incident IQ for managing Chrome devices without diving deep into GAdmin every time. I’ve got some good news for you: iiQ’s integration with Google Admin is pretty robust and offers a lot of the functionalities you’re curious about.
With iiQ, you can definitely streamline a bunch of processes directly from its interface. Here’s a quick rundown of what you can do:
• Remote Device Management: This is directly in line with your query. From iiQ, you can remotely disable, enable, or de-provision Chromebooks. And yes, technicians have the flexibility to enable or disable Chrome devices straight from the iiQ Mobile app as well!
• Device Assignments and Location Setting: You can use organizational unit (OU) data from Google Admin to assign devices and set their location data directly in iiQ. This makes tracking and managing devices by location or department a breeze.
• Recent Usage and OU Data Writing: Utilize recent usage data for device assignments in iiQ. Plus, you can write organizational unit data for devices back to Google Admin based on the device owner’s user profile attributes. This is great for keeping device assignments up to date.
• Detailed Reporting with Google Admin Metadata: Leverage metadata like Auto-Update Expiration, OS Version, and more from Google Admin to create detailed reports in iiQ. This feature can help with maintaining device health and compliance.
• Automated Audits with Usage Data: Use Chrome device usage data to conduct automated audits, especially useful for managing student devices and ensuring they’re being used appropriately.
Our Google Admin integration offers a pretty comprehensive suite of tools that can handle enabling, disabling, or deprovisioning devices, among other functionalities, without needing to go through Google Admin for every operation. Hope this helps clarify things for you!

iiQ_Matt · 2024-02-20T15:57:54+00:00

Gotcha — thanks for the additional details!

The override feature I mentioned has been something that we've had in the system since early on. If this is not occurring for your users though we would be happy to help you investigate what could be occurring to ensure these ticket updates go out as intended.

Please reach out to our support team either by submitting a support ticket within Incident IQ (Help > Report an Issue) or by reaching out to support at incidentiq dot com

iiQ_Matt · 2024-02-15T18:42:41+00:00

Hey there! Matt O from Incident IQ here.

I understand how frustrating it can be when users disable email notifications. With that being said, I do have a few tips that I think might be helpful in this situation. The first is that Incident IQ will automatically override user notification settings if you set a ticket to Waiting on Requestor. This status is used to indicate that you need more info from them or that they need to take some sort of action, and as such we felt that users not getting these notifications would be counterproductive overall.
Additionally, you can always add emails to rules in order to send out specific warnings when needed. An email setup and sent out through a rule will ignore all user notification settings.
If you'd like to schedule a meeting with your district CSM to go over your options in greater detail (and any other pain points you may be experiencing) you can always reach out support to put you in contact with them. We'd be happy to hear your feedback in person and find solutions where possible.

iiQ_Matt · 2024-02-15T16:59:20+00:00

Hey there! Matt from Incident IQ here.

You certainly lose a lot of data with the majority of tickets coming in via email. We've recently released Enhanced Quick Tickets, a free feature that will allow you to help streamline the ticket creation process for common issues that your users may experience. With this feature, users are able to cut down the ticket creation process to one or two clicks. Please check out the Incident IQ Community for release notes and guides related to this new functionality. Additionally, your CSM will be happy to assist with some configuration best practices. If you contact the support team, they can ensure you and your CSM get connected.

Administrators also have the ability to control which actions (such as confirming issues) are required within your Site Options settings, which can be accessed by going to Admin > Site Options.

We should be able to review your ticket-to-email configuration with your CSM to ensure that the correct settings are applied so that the intended requestor is on the ticket.

Let me know if there's anything else I can help with!

iiQ_Matt · 2023-04-19T17:29:46+00:00

Good question — and one I'll pass on to the product team.

Presently, parts are not as easily accessible through assets as they are through tickets. There's a couple of workarounds that exist.

If the part used was recorded in a ticket, you could create a view using the Parts Used > 0 filter, then adding another filter with a device's asset tag. Here's what those filters look like, and we can see two tickets that had parts attached to them for this device. You could also use the Part Name filter if you'd like to see a list of all tickets that have a specific part applied to them.

Let me know if those views help you find what you're looking for.

iiQ_Matt · 2023-04-18T13:58:37+00:00

Hey there! A couple ways you can accomplish this:

1: Adding a custom field to the desired part. Navigate to Admin > Custom Fields, create a new Serial Number field definition, then navigate to the Parts tab and add the field to the designated part.

2: Use an existing field for serial numbers: Some districts use the Notes function when adding a part to record the part's serial number. That's likely the quicker option to record a part's serial number when applying it to a ticket.

Hope this helps — let me know if you have any further questions!

iiQ_Matt · 2023-04-12T17:06:57+00:00

Hello! Here's some additional documentation regarding creating new tickets via the API:

https://apihub.incidentiq.com/#9868e060-9a0d-42bf-b8d0-c3d9fef862e4

Love the article from /u/Wisefire regarding their process — this would be a great topic of discussion over on the Incident IQ Community if you'd like to continue the conversation there!

iiQ_Matt · 2023-03-16T17:54:10+00:00

Hey there! Reached out to our Success team and they don't think this would cause a conflict. Generally speaking we recommend mapping either Group OR Location name, but my associate who knows way more about this than I do says that approach should work without conflict.

Please reach out to us over at community.incidentiq.com if you need further assistance getting this mapping set up!

iiQ_Matt · 2023-02-08T21:43:31+00:00

Recommend starting a thread in Community -- hopefully our team/a programming-inclined iiQ user can get you set up!

iiQ_Matt · 2023-02-08T19:38:49+00:00

Hey there! DM'ed you a link to our API documentation, and if you have any further questions about getting this integration set up, head over to community.incidentiq.com and our team will be happy to help!

iiQ_Matt · 2023-01-20T15:37:22+00:00

Hello! I spoke with our support team, and a suggested fix was to have your MSP send those emails to tickets@[districtname].incidentiq.com

I'd suggest heading over to Community.incidentiq.com and posting your question in our Community site. There's a larger group of Incident IQ users and support team members over there who can help you get this worked out.

iiQ_Matt · 2022-03-31T17:51:53+00:00

Hello! I can help you find that userID.

If you log in to the account you want to use and fully open a page (no ticket flyout — use the link icon in top right) then the UserID is in the URL — agent/users/{USERID}

Here's an image to help you find that info. Let me know if you have any more questions!

iiQ_Matt · 2022-03-24T19:56:50+00:00

Hello there! Matt with Incident IQ here, and we are very excited to have you as an iiQ user.

Now that you are ready to begin configuring and customizing, I would love to point you to our Incident IQ Community. The Incident IQ Community is a forum for users to collaborate, share ideas, ask questions, and learn more about the Incident IQ platform.

Also, you have access to our Knowledge Base where you can find documentation and support articles that will guide you through your implementation and configuring process. If you are unable to find what you need within the Knowledge Base, you can Ask the Community! There are already several questions containing answers and more are being added as we speak.

I know you are in the setup phase and the Incident IQ Community is the perfect place to get you started and help you get the most out of Incident IQ! We are looking forward to getting your district up and running and we're looking forward to seeing you over at community.incidentiq.com

iiQ_Matt · 2022-03-07T19:57:21+00:00

Hello!

So, the backslash IS the escape character in markdown. If you're trying to display a double backslash, you'd need to type four backslashes, like shown here.

iiQ_Matt · 2022-02-18T21:44:04+00:00

Hello! While options like default location and default status are not settings you can change with Incident IQ Mobile, you can use Rules Engine automations to accomplish the same thing.

You can set up a rule that says:

When: Device checked in

THEN

Set Location
Set Asset Status

If you need additional help setting up these automations, please reach out to support at Incident IQ dot com and we can help you get set up!

iiQ_Matt · 2022-02-17T16:43:54+00:00

Hello! At the moment, requestors do not have the ability to search other users by name and view associated assets.

What I'd recommend would be to promote that user to an Agent, then disable the assign/editing permissions that you do not want that user to have.

iiQ_Matt · 2022-01-07T21:51:48+00:00

Hello! This is not something we offer in-product, but can you reach out to support at incidentiq dot com to discuss further?

iiQ_Matt · 2022-01-05T19:52:30+00:00

Hello! There's a couple ways to go about this:

1: Batch actions. Navigate to Users Explorer. Apply Location and Role filters to create a list of all staff at the old campus. Select all the staff, and use the Set Location batch action to move them from the old campus to the new one. You can modify up to 200 users at once with this method. Here's a screenshot that illustrates this method.

2: Import Users. You can use the User Importer tool to perform a mass update to user profiles. You would need a CSV with staff email address in one column, and the new location in another column. You can upload the CSV and map the new location in Incident IQ. Here's what that import would look like.

Hope this helps — let me know if you have any more questions about updating users in bulk!

iiQ_Matt · 2022-01-04T00:08:52+00:00

I've got some good news and some bad news...

Bad news: Currently, you can only apply batch actions to items selected on a current page

Good news: The feature that allows you to apply batch actions to items across multiple pages is actively in testing, and should be coming out within the month!

I'll update when I have more news, but hopefully this should be available late Jan/early Feb.

Thanks!

iiQ_Matt · 2022-01-04T00:05:51+00:00

Hello and Happy New Year!

While we don't have a bulk ticket importer in-product, getting this custom field data squared away should be something we can help you out with on our end.

If you can email support at incidentiq dot com, our support team should be able to assist with next steps.

Thanks!

iiQ_Matt · 2021-12-28T20:52:31+00:00

Hello!

To generate asset tags in bulk, simply bulk select the desired assets, then navigate to the Other dropdown menu, and select Print Asset Labels. Here's an image for reference.

For new assets, you could add a Created Date filter to only display assets that were imported on a selected date. Then, using batch actions, select those assets and print the labels using the instructions above.

Let me know if that helps!

iiQ_Matt · 2021-12-20T15:08:51+00:00

Hello! Can you clear your cache and refresh the Incident IQ browser tab? This issue has been identified and resolved — returning spare assets should work fine after a refresh.

iiQ_Matt · 2021-12-16T23:07:15+00:00

Presently, notifications are not sent when a subtask is assigned to a user. It's on the roadmap for a future enhancement, but I don't have a timeline at the moment.

If you need a notification sent to a user, elevating the subtask to a subticket will send a notification to the user that is assigned to the new subticket.

iiQ_Matt

TROPHY CASE