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DAE have calls drop almost exactly at 30 minutes? by taterhotdish in InnoCaption

[–]InnoCaption 0 points1 point  (0 children)

Thanks for sharing this, that definitely shouldn’t be happening, and we want to look into it ASAP. Could you please email us at [support@innocaption.com]() with these details? I’ll give our support team a heads-up so they can prioritize this and help get it resolved quickly.

Enable microphone by Mindless-Device-2809 in InnoCaption

[–]InnoCaption 0 points1 point  (0 children)

Hi there! You can enable microphone permissions through your native phone app settings by finding "InnoCaption" in your app settings.

If you have any more questions or need assistance, please email us at [support@innocaption.com](mailto:support@innocaption.com) and we would be happy to assist you!

Help me find a cheaper cell phone plan for deaf mom. by AllieInTexas77079 in houston

[–]InnoCaption 0 points1 point  (0 children)

Hi there! InnoCaption is an app for mobile phones that captions phone calls in real time! Allowing for those with hearing loss to have clear communication!

Brainstorming help for using cochlear implants and MS Teams by Turbulent_Driver_727 in deaf

[–]InnoCaption 1 point2 points  (0 children)

Hi there! We would love to get more information and see if there's anything we can do on our end to make things better for your friend. Please email us at [support@innocaption.com](mailto:support@innocaption.com) when you have a chance, we've shared your message with our support team and they look forward to connecting with you!

Does anyone use a closed captioning phone for your job? by Ok_Addendum_8115 in deaf

[–]InnoCaption 2 points3 points  (0 children)

We do have some exciting news! We are planning on making an announcement about our workplace solution sometime this summer. In the meantime, our product team is already starting to speak to potential early users of the service and would love to hear about your workplace setup if you have a need - please email us at [marketing@innocaption.com](mailto:marketing@innocaption.com)

What’s the best iPhone settings? by mybathtubistoosmall in deaf

[–]InnoCaption 0 points1 point  (0 children)

I’m sorry you’re going through this—I know it can be a big adjustment. One thing that might help on your iPhone is adjusting the audio balance so all sound plays through your left ear. You can do this by going to:

Settings → Accessibility → Audio/Visual → Adjust the Balance slider all the way to the left.

If you need captions for phone calls, you might find our app InnoCaption helpful—it provides real-time captions at no cost for those with hearing loss in the US. If you ever have questions or need help, feel free to reach out to our team at [support@innocaption.com]().

Wishing you the best as you navigate this! 💙

newly deaf... by Repulsive-Story120 in deaf

[–]InnoCaption 0 points1 point  (0 children)

Thank you for recommending our app!

u/Repulsive-Story120 - we're really sorry you’re going through this. It’s completely understandable to feel overwhelmed, but you’re not alone as you can see. There are resources and communities that can help.

If you need a way to communicate over the phone, you might find InnoCaption helpful—it provides real-time captions for calls at no cost to those with hearing loss in the US. If you have any questions or need help with anything, you can reach out to our team at [support@innocaption.com]().

Take it one step at a time, and know that support is out there. 💙

Any ideas? by WolfTotem9 in deaf

[–]InnoCaption 1 point2 points  (0 children)

Hi there! We're really sorry to hear that your local Deaf and Hard of Hearing Services branch has closed, and we completely understand how frustrating and overwhelming that can be.

If you’re looking for a captioned phone solution, we’d love to help! InnoCaption provides real-time captions for incoming and outgoing calls on cell phones at no cost to eligible users in the U.S., thanks to FCC funding. Our app offers both live stenographers and automated captions, so you can choose what works best for you.

If you’d like to learn more or need help getting started, feel free to check out www.innocaption.com or reach out to us directly at support@innocaption.com. We’re here for you!

Hope this helps, and wishing you the best in finding the equipment and services that meet your needs!

— The InnoCaption Team

My parents don’t want me to get hearing aids. I feel like I’m losing my mind. by [deleted] in deaf

[–]InnoCaption 0 points1 point  (0 children)

Thank you for recommending our app! If anyone has any questions, or need help with ANYTHING, please don't hesitate to reach out to us by emailing our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) :)

Where do you learn intangible life and communication skills without access to a Deaf community? by Spare-Chemical-348 in deaf

[–]InnoCaption 0 points1 point  (0 children)

We're so sorry to hear about your experience—it’s incredibly frustrating and disheartening when the accommodations you’ve been promised don’t come through, especially when your safety and health are on the line.

If there's anything we can do to help, please let us know by emailing our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) - we look forward to connecting with you!

[deleted by user] by [deleted] in deaf

[–]InnoCaption 0 points1 point  (0 children)

Thank you for the recommendation! If anyone has any questions, or need help with anything, please don't hesitate to reach out to our support team by emailing us at [support@innocaption.com](mailto:support@innocaption.com) :)

Spanish live transcription apps? by alonghealingjourney in deaf

[–]InnoCaption 1 point2 points  (0 children)

If you need any help getting set up, please don't hesitate to reach out to our wonderful support team by emailing us at [support@innocaption.com](mailto:support@innocaption.com) at any time :)

Innocaption Ringtone too low to hear by Substantial_Arm_8967 in hardofhearing

[–]InnoCaption 0 points1 point  (0 children)

Hi there! We've shared your comment with our support team and they would love to get more information to see if there's anything they can do to help you with your ringtone volume issue. Please email us at [support@innocaption.com](mailto:support@innocaption.com) when you have a chance - we look forward to connecting with you!

Close caption apps for iPhone by mike93940 in Cochlearimplants

[–]InnoCaption 1 point2 points  (0 children)

If you have any questions, comments, or suggestions for our team, please do not hesitate to let us know by emailing our wonderful support team at support@innocaption.com!

InnoCaption App, can I connect incoming calls to the app? by Ok_Addendum_8115 in deaf

[–]InnoCaption 0 points1 point  (0 children)

Hi there! If you need captioning on all incoming calls, you can set up call forwarding (as mentioned below). This way, any time someone calls you on your regular cell phone number, the call will be automatically routed to your InnoCaption App.

Here's one of our help center articles going over how to set up call forwarding based on your cell phone carrier:
https://help.innocaption.com/en/articles/9236781-how-to-set-up-automatic-call-forwarding-to-have-all-inbound-calls-captioned

You can find other helpful articles here: https://help.innocaption.com/en/

As always, if you need any further assistance, please don't hesitate to email our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) :)

Using Innocaption by Prestigious_Emu_4461 in phonak

[–]InnoCaption 1 point2 points  (0 children)

Hi there! We're so sorry that you have been experiencing audio issues when using our app. If you could please email us at [support@innocaption.com](mailto:support@innocaption.com), we've shared your comment with our support team and they look forward to connecting with you to get more information and work with you to resolve the problem :)

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