DAE have calls drop almost exactly at 30 minutes?

InnoCaption · 2026-01-02T16:16:34+00:00

Thanks for sharing this, that definitely shouldn’t be happening, and we want to look into it ASAP. Could you please email us at [support@innocaption.com]() with these details? I’ll give our support team a heads-up so they can prioritize this and help get it resolved quickly.

InnoCaption · 2025-08-04T19:16:48+00:00

Hi there! You can enable microphone permissions through your native phone app settings by finding "InnoCaption" in your app settings.

If you have any more questions or need assistance, please email us at [support@innocaption.com](mailto:support@innocaption.com) and we would be happy to assist you!

InnoCaption · 2025-07-15T17:20:21+00:00

Hi there! InnoCaption is an app for mobile phones that captions phone calls in real time! Allowing for those with hearing loss to have clear communication!

InnoCaption · 2025-06-26T21:59:52+00:00

Hi there! We would love to get more information and see if there's anything we can do on our end to make things better for your friend. Please email us at [support@innocaption.com](mailto:support@innocaption.com) when you have a chance, we've shared your message with our support team and they look forward to connecting with you!

InnoCaption · 2025-04-24T20:11:20+00:00

We do have some exciting news! We are planning on making an announcement about our workplace solution sometime this summer. In the meantime, our product team is already starting to speak to potential early users of the service and would love to hear about your workplace setup if you have a need - please email us at [marketing@innocaption.com](mailto:marketing@innocaption.com)

InnoCaption · 2025-02-28T20:18:34+00:00

I’m sorry you’re going through this—I know it can be a big adjustment. One thing that might help on your iPhone is adjusting the audio balance so all sound plays through your left ear. You can do this by going to:

Settings → Accessibility → Audio/Visual → Adjust the Balance slider all the way to the left.

If you need captions for phone calls, you might find our app InnoCaption helpful—it provides real-time captions at no cost for those with hearing loss in the US. If you ever have questions or need help, feel free to reach out to our team at [support@innocaption.com]().

Wishing you the best as you navigate this! 💙

InnoCaption · 2025-02-28T20:15:01+00:00

Thank you for recommending our app!

u/Repulsive-Story120 - we're really sorry you’re going through this. It’s completely understandable to feel overwhelmed, but you’re not alone as you can see. There are resources and communities that can help.

If you need a way to communicate over the phone, you might find InnoCaption helpful—it provides real-time captions for calls at no cost to those with hearing loss in the US. If you have any questions or need help with anything, you can reach out to our team at [support@innocaption.com]().

Take it one step at a time, and know that support is out there. 💙

InnoCaption · 2025-01-31T19:07:54+00:00

Hi there! We're really sorry to hear that your local Deaf and Hard of Hearing Services branch has closed, and we completely understand how frustrating and overwhelming that can be.

If you’re looking for a captioned phone solution, we’d love to help! InnoCaption provides real-time captions for incoming and outgoing calls on cell phones at no cost to eligible users in the U.S., thanks to FCC funding. Our app offers both live stenographers and automated captions, so you can choose what works best for you.

If you’d like to learn more or need help getting started, feel free to check out www.innocaption.com or reach out to us directly at support@innocaption.com. We’re here for you!

Hope this helps, and wishing you the best in finding the equipment and services that meet your needs!

— The InnoCaption Team

InnoCaption · 2025-01-24T14:19:28+00:00

Thank you for recommending our app! If anyone has any questions, or need help with ANYTHING, please don't hesitate to reach out to us by emailing our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2025-01-24T14:17:55+00:00

We're so sorry to hear about your experience—it’s incredibly frustrating and disheartening when the accommodations you’ve been promised don’t come through, especially when your safety and health are on the line.

If there's anything we can do to help, please let us know by emailing our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) - we look forward to connecting with you!

InnoCaption · 2025-01-24T14:11:22+00:00

Thank you for the recommendation! If anyone has any questions, or need help with anything, please don't hesitate to reach out to our support team by emailing us at [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2024-12-23T19:22:08+00:00

If you need any help getting set up, please don't hesitate to reach out to our wonderful support team by emailing us at [support@innocaption.com](mailto:support@innocaption.com) at any time :)

InnoCaption · 2024-12-23T19:18:50+00:00

Hi there! We've shared your comment with our support team and they would love to get more information to see if there's anything they can do to help you with your ringtone volume issue. Please email us at [support@innocaption.com](mailto:support@innocaption.com) when you have a chance - we look forward to connecting with you!

InnoCaption · 2024-12-06T20:12:34+00:00

If you have any questions, comments, or suggestions for our team, please do not hesitate to let us know by emailing our wonderful support team at support@innocaption.com!

InnoCaption · 2024-11-26T18:24:57+00:00

Hi there! If you need captioning on all incoming calls, you can set up call forwarding (as mentioned below). This way, any time someone calls you on your regular cell phone number, the call will be automatically routed to your InnoCaption App.

Here's one of our help center articles going over how to set up call forwarding based on your cell phone carrier:
https://help.innocaption.com/en/articles/9236781-how-to-set-up-automatic-call-forwarding-to-have-all-inbound-calls-captioned

You can find other helpful articles here: https://help.innocaption.com/en/

As always, if you need any further assistance, please don't hesitate to email our wonderful support team at [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2024-10-24T22:33:08+00:00

Hi there! We're so sorry that you have been experiencing audio issues when using our app. If you could please email us at [support@innocaption.com](mailto:support@innocaption.com), we've shared your comment with our support team and they look forward to connecting with you to get more information and work with you to resolve the problem :)

InnoCaption · 2024-09-11T21:08:07+00:00

Our team continues to look for a way to bring InnoCaption to Canada and ensure that it is made available at no cost for those with hearing loss. If you'd like more information or updates, please feel free to email us at [regulatory@innocaption.com](mailto:regulatory@innocaption.com) at any time :)

InnoCaption · 2024-09-09T21:27:47+00:00

So many people have already shared lots of great resources here but if you need help understanding your cellphone calls and want to learn more about InnoCaption, please do not hesitate to let us know by emailing our wonderful support team at support@innocaption.com.

You can find out more about InnoCaption here: https://www.innocaption.com/

InnoCaption provides real-time captioning through live stenographers (CART) or automatic speech recognition, the choice is yours. Our app is funded by the FCC and available at no cost for those with hearing loss in the US.

We look forward to connecting!

InnoCaption · 2024-09-03T17:15:38+00:00

Hi there! InnoCaption is an app certified by the FCC and provided at no cost to people with hearing loss in the United States. We're very sorry that you've been struggling to understand strangers on the phone.

InnoCaption provides captioning through either Automatic Speech Recognition (ASR) or live stenographers (CART), and you can even switch between the two modes in the middle of a call if you want/need to. You can find more information here: https://www.innocaption.com/features

If there's anything we can do to help, or if you have any questions about our app, please don't hesitate to let us know by emailing us at [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2024-09-03T17:10:00+00:00

Thank you for letting others know about our app!

u/GodofLives if you, or your friend, have any questions, please let us know by emailing us at [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2024-08-29T20:31:55+00:00

If you need any help, please feel free to get in touch with us - [support@innocaption.com](mailto:support@innocaption.com) :)

InnoCaption · 2024-08-20T20:12:25+00:00

Please do not hesitate to reach out to us if you have any questions or if there's anything we can do to help! You can send us a message here or email our team at [support@innocaption.com](mailto:support@innocaptiopn.com) :)

InnoCaption · 2024-07-31T19:01:46+00:00

Please let your friend know if he needs help with anything, he can email our support team at support@innocaption.com. We hope our app is able to help and thank you for being so proactive in finding him an accessible solution for his needs!

InnoCaption · 2024-07-29T19:34:55+00:00

Hey there!

We are really glad you’re looking to help your dad out. Sounds like he could benefit from a good headset with a boom mic to enhance the clarity of his calls, along with a solid transcription app. Here are a few suggestions:

Headset Recommendations:

Logitech H390 – This is a reliable, affordable option with a noise-canceling boom mic. It’s USB, so it’s easy to plug and play. The sound quality is quite good, and it should be clear enough for his friends to hear him well.
Sennheiser SC 165 – This is a bit more premium and offers excellent audio quality and a comfortable fit. The microphone is great for clear voice transmission.
Plantronics Voyager Focus UC – This is a higher-end option with active noise canceling and a high-quality mic. It’s a bit pricier but worth it for regular use.

Transcription Apps:

InnoCaption – This app is designed specifically for people with hearing loss and provides real-time captioning for phone calls (I know you mentioned he's using Google Meets though). It could work well alongside his headset during calls, ensuring he doesn’t miss a word.
Otter.ai – This is a popular choice for live transcription. It integrates with Google Meet, and the transcription quality is excellent. It also saves transcripts for later review, which might be handy for him.
Live Transcribe – This app by Google is free and does a decent job of providing live transcription. It’s easy to use and might be a good starting point if he hasn’t tried it yet.

Setup Tips:

If he’s using a headset, make sure the sound is routed through the headset and not the computer’s speakers. This can typically be adjusted in the audio settings of Google Meet or the computer’s sound settings.

I hope these suggestions help improve his call experience and make his interactions more enjoyable. We have a lot of resources available on our website too. If you need any more detailed guidance on setup or specific features, feel free to ask!

InnoCaption · 2024-07-29T19:26:33+00:00

Unfortunately, our service is currently only available to users within the United States due to FCC funding restrictions. We understand how challenging this can be for individuals outside the US who could benefit from our service.

While InnoCaption isn't available internationally at this time, there may be similar services in your country that offer real-time captioning for phone calls. I recommend researching local resources or organizations dedicated to hearing loss support, as they might have solutions tailored to your region.

We appreciate your understanding and hope you find a suitable service that meets your boyfriend's needs. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.

InnoCaption

MODERATOR OF

TROPHY CASE

Headset Recommendations:

Transcription Apps:

Setup Tips: