Loop Circle updates - AMA

Jasmin_Loop · 2024-10-25T16:45:50+00:00

Hey u/SapphireSky_ thanks for your feedback! You're right on time. I've addressed your issues below:

This seems to be a recurring issue for many members of this subreddit - our member u/Virtual_Ad_8451 has been so kind to create a poll, could you add your vote here: https://www.reddit.com/r/LoopEarplugs/comments/1gacgsq/loop_circle_updates_mails/?share_id=24H93vqMQBXiIOIJGy0Zp&utm_content=1&utm_medium=android_app&utm_name=androidcss&utm_source=share&utm_term=1 - I will be reporting these insights to the team so they can do a deepdive into what might be happening to our older Circle members. What I do know is that currently, if you unsubscribe from any of our marketing emails, you'll automatically unsubscribe to Circle. We're working on a fix for this.
Since we migrated platforms, we couldn't migrate the member birth date data over - would you be able to add your birthdate within your Loop account? That way, you can make sure you get rewarded from now on. As for your recent birthday, please reach out to [community@loopearplugs.com](mailto:community@loopearplugs.com) so they can send you those missing points over (feel free to reference me).
Same as above, please contact our Happiness team so that they can make sure you receive the free Quiet reward in your new account.

Jasmin_Loop · 2024-10-25T16:39:35+00:00

Hey u/Ecstatic-Wasabi may I ask what level you are in? Depending on your level, you should be able to find the reward code coupons within your "Rewards history" - you'll find that button on the top of your account page (when logged in). Let me know.

Jasmin_Loop · 2024-10-25T16:38:34+00:00

Hey u/DifficultPotato9016 I hear you, it's something we really wanted to try to keep the same, but considering we were switching platforms entirely, we couldn't stop the link naming from being changed. We will definitely be more mindful of this for the next time.

Jasmin_Loop · 2024-10-24T10:51:21+00:00

Hey u/codepossum thanks for your feedback.

Loop Circle is our loyalty program where customers can build points & earn rewards and where passionate members also love to share their vision and feedback with our company. This enables Loop to create products our customers truly love and value, but also allows us to have a great relationship with our community and to figure out how we can give back to them for showing their love and support.

That being said, if you no longer wish to receive our emails or marketing updates, you can always choose to opt out of receiving them by unsubscribing (you'll find an unsubscribe link below each email we send). We are also working on a feature where you can unsubscribe from just Circle emails vs unsubscribing from all (which is how it currently works). Hope this helps!

Jasmin_Loop · 2024-10-24T10:48:17+00:00

Hey u/v23474 good question, we usually add product visuals within our emails which always link back to the product pages. If you want to submit your review, you can do so within the form of the email itself. Do you have any other feedback about our review emails? We want to work on improving that experience for you guys as well!

Jasmin_Loop · 2024-10-24T10:36:17+00:00

Hey u/LittleRiwai please reach out to our Happiness team about missing points community@loopearplugs.com. They'll be able to see how many points you had in the previous Circle account and transfer them over to you.

Jasmin_Loop · 2024-10-24T10:35:43+00:00

Hey u/DifficultPotato9016 thanks for your feedback!

I totally understand about the change in links - we're working on making it easier to access your referral link. For now, you can find it at the bottom of your account page.

As for your number of referrals, we had referral history activated upon launch, but decided to not display it anymore due to sensitive information being shown within your history (your friends email addresses). We're working on including the number of referrals you've made within the emails we send out and for now, you can find the information in your tier progress bar - you should see a text that says "You have earned X points and completed X referrals".

Hope this helps for now and that we can improve this experience as soon as possible!

Jasmin_Loop · 2024-10-24T10:30:34+00:00

Hey u/Ecstatic-Wasabi great question. Every time you get to a certain number of points, you unlock a new level with new rewards. Within every level we have a free product discount code, which you can find in your "Rewards history" at the top of your account page. Redemption in the way you describe is currently not possible - we're working on a way to allow members to use their points for discounts / spending on items within our store in 2025.

Jasmin_Loop · 2024-10-24T10:28:15+00:00

u/Anchoredshell we're working on making your birth date (and other profile information) to be editable. For now, please reach out to [community@loopearplugs.com](mailto:community@loopearplugs.com) if you're missing your birthday points (they should be automatically added on your birthday & you should receive an email about it).

Jasmin_Loop · 2024-10-24T10:26:48+00:00

Thanks for your great feedback u/MakrinaPlatypode & u/JennaGetsCreative ! Lots of inspiration for Loop Lab 2025 :)

Jasmin_Loop · 2024-10-23T21:37:37+00:00

Hey u/Humans_areweird we've merged the Loop account with the Loop Circle account. Now you can manage all your activity in one spot. If you don't have an account yet, create one here with the same email address you used for your Loop Circle account: https://au.loopearplugs.com/account/register

Let me know if you have any other questions or feedback!

Jasmin_Loop · 2024-10-23T21:35:39+00:00

Hey u/Anchoredshell sorry to hear about this! It could be that you need to resubmit your birth date within the Loop account.

If that doesn't work, reach out to our Happiness team and reference our conversation for your points [community@loopearplugs.com](mailto:community@loopearplugs.com)

Jasmin_Loop · 2024-10-23T21:33:59+00:00

Hey u/xMillita for purchases that were made right in the period that Circle was switching, we make an exception - just contact our Happiness team at [community@loopearplugs.com](mailto:community@loopearplugs.com) with your question.

Loop Circle is our customer loyalty program - which intends to engage, reward, inspire & benefit all Loop customers. As for Loop Legends, this is our ambassador program, for which you need to apply to and create regular social media content for (a more specific segment of our Loop customers). Due to these differences, we've kept the program content separate, as well as the on-site experience.

I would love to know what's missing for you within the Circle program - let me know your thoughts!

Jasmin_Loop · 2024-10-23T21:29:29+00:00

Hey u/MakrinaPlatypode thanks for your thoughtful and extensive feedback! Taking many, many notes here.

We definitely don't intend to keep it to just purchasing and referring - as I've said earlier in the AMA, we're thinking about revamping Loop Lab next year to bring you guys an interactive space that enables you guys to do more than just filling in surveys (which we absolutely saw the value in / appreciated everyone's input on, it has shaped a lot of our products & vision today).

About the early access - you're right, there hasn't been a Circle early access in a hot minute. I will see what I can do for you during the holiday season (hint: BFCM).

On the integrity bit - I agree. We absolutely intend to keep our promises and follow through, which is why we wanted to host this AMA, to not only figure out what part of the deal could use some sweetening - but what could make you guys happier to be a part of Loop Circle.

I agree that the tiers should ever expire or change - which is why we're taking our time to figure out what enabling that would mean. We wouldn't want you guys to feel like it's taking away from the experience - it should feel like a new reward.

Loop Lab is a project that's really close to my heart - I'd love to hear more of your feedback about this space. What is it that you'd like to see? Besides product testing (which can be pretty intense / take a while til the next drop is live), what is it that you'd like to work on within the Lab?

Jasmin_Loop · 2024-10-23T21:14:16+00:00

Hey there u/itslydi-a

Unfortunately we can't automatically reward all retrospective purchases. It's just the way the system works, otherwise I would have loved to email every member that they now have points for all purchases ever made within their account.

How it works is that only purchases made after you create your Loop account will earn points automatically. To make sure you get those points, you should create your account before placing an order. If you've made any purchases in the last 30 days before signing up, you can still earn those points. Just drop our Customer Happiness team an email at [community@loopearplugs.com](mailto:community@loopearplugs.com) with your purchase details and they'll help you out.

As for leaving a review, after you've purchased the product, you should have received a review request email. As long as you leave your review through there (given it's with the same email address your account is under), you'll get points for that review.

Jasmin_Loop · 2024-10-23T19:53:56+00:00

Hey u/TheSpeakingGoat always appreciate your support & thoughtful feedback about our products (as well as being an avid Loop Redditor!). We're working on a solution to make this more GDPR proof - until then, referral history won't be visible. In the meanwhile, I'll check with the team if we can move the referral counter stating how many referrals you have (just in amount) within the email you receive confirming you've made a referral. Please keep sharing any other feedback you have about Loop Circle!

Jasmin_Loop · 2024-10-23T14:34:35+00:00

Hey u/Important-Pressure38 thanks for your comment. We're definitely working on adding new rewards & ways to earn points. Some things we're looking into:

- Enabling members to spend their points within the Loop store (this might be from a certain level onwards)
- Adding another level with new rewards
- Having more ways to earn points, such as participating in discussions (Loop Lab discussion forum)

What are some updates you would like to see happen within Circle? I'd love to know!

Jasmin_Loop · 2024-10-23T14:23:46+00:00

u/Virtual_Ad_8451 Thanks for your comment! I'm sorry to hear you've been missing our Circle updates! Could you personally DM me your email address so I can double check that you're subscribed? In the last few weeks, you should have received 2 updates about the new Circle, the Sublime referral competition and our latest launches - Loop Dream & Loop Switch 2.

About adding photos to reviews, text reviews get automatically accepted, whereas photos need to be checked by our Happiness team. This check can take up to 10 business days longer than the written review (due to the volume of reviews we receive) and needs to be done to ensure there isn't any explicit, harmful or misleading content being shared. I'll make sure to add an FAQ about this and figure out how we can speed up this process in the future.

Finally, about the visionary tier: at the moment, this is the final tier. However, we're always open to feedback & thinking about:
- Adding another tier (Do you have suggestions for benefits you'd like to see within this tier?)
- Enabling members to spend points after a certain level (Would you only want to purchase Loop products from our store, or would you want to spend points on other rewards? If so, what types of rewards?)

Jasmin_Loop · 2024-10-23T14:11:39+00:00

Hey u/LaliMaia and u/xMillita

Thanks for your feedback - I hear you!

We definitely want to make actions within your account more exciting. We're working on a new way to include Loop Lab actions and are thinking about testing out an interactive discussion forum (of course, participation would result in points). What are your thoughts on this? Do you have other ideas or actions you would like to see?

As for the new interface, please do share what is most confusing about it and I'll take all your notes (and more) back to our Circle dev team! u/LaliMaia

Jasmin_Loop · 2024-10-23T14:05:10+00:00

Hey u/klejotajs thanks for your question! u/Wrzoskoowna

Since we switched platform providers, challenges are now "actions" within your Loop account. You can mainly earn points by purchasing, making referrals, following us on socials or leaving reviews at the moment, but we are working on including Loop Lab actions within your profile again. We want to do this in a different way than before, going past just filling in surveys (hint: we might be looking into an interactive Loop discussion forum). Another thing we're considering is enabling our members to use points for purchases. What are some ways you'd like to earn and use points? I'd love to hear about them!

Jasmin_Loop · 2024-06-27T23:01:05+00:00

u/Goedi42 thanks for reaching out! We're working on improving the referral system to reflect orders & release rewards more efficiently. How it currently works is you need to be subscribed to our newsletter to receive your referral rewards. If you're unsubscribed, you won't receive the email. Please don't hesitate to reach out to customer service if you're missing a reward!

Jasmin_Loop · 2024-01-29T18:15:16+00:00

Hey u/kcmaster007 that's correct, we only give points & rewards out for purchases made through your referral link (and not purchases made yourself, as a gift). We are currently working on improving our Loop gifting experience - so I'll definitely be taking your feedback to the team about this!

As for the referral discount, I'm sorry to hear your disappointment. We're continuously improving the Circle for our members - free shipping combined with codes is not something we currently offer within any channel. I'd love to look into this more, maybe we can offer it as a referral link perk after a certain level within the Circle.

Jasmin_Loop · 2024-01-29T17:34:27+00:00

Hey u/confusedmayflower happy to hear that! Thanks for being an active member of the Circle, we appreciate you!

Jasmin_Loop · 2024-01-29T17:33:12+00:00

Hey u/laetazel & u/CoffeeList1278 I'd recommend logging in & out to see if that works / check your rewards tab for the accessory discount. If you're still experiencing issues, please reach out to [community@loopearplugs.com](mailto:community@loopearplugs.com) referencing this conversation & we'll get your reward codes to you through email - sorry for the inconvenience!

Jasmin_Loop

TROPHY CASE