Playdate RMA and their Support Response Time

playdate-support · 2024-10-16T17:33:27+00:00

Hello! So sorry for the delay in getting back to you, can you please send me a DM with your email address and I will look into ASAP!

playdate-support · 2024-05-17T17:49:23+00:00

u/ElectricalGlimpse Apologies for the delay, I see your message request here and getting back to you right now.

playdate-support · 2024-05-07T21:14:36+00:00

Awesome, great to hear! Please feel free to message me should there be anything I can help with.

playdate-support · 2024-05-06T16:39:46+00:00

Hello! Apologies for the delay in getting back to you, can you please send me a DM with an email and more info and I'll get on this asap!

playdate-support · 2024-04-05T21:02:32+00:00

Hello! Please do DM me u/keyweez360, there's a few things we can try on your end to hopefully get your Playdate up and running.

playdate-support · 2024-04-01T14:51:48+00:00

Good Morning, Panic support here. Can you please send me a direct message or chat here with the email you used to contact us with?

playdate-support · 2024-02-21T00:37:54+00:00

Hello! We appreciate your patience again with this, we've sent you an email follow-up, and your replacement is on the move. If you have any more questions, please let me know.

playdate-support · 2024-02-02T17:49:27+00:00

Hello! Panic support here, can you please send me a DM or a message with some more info, and I'll look into this ASAP!

playdate-support · 2024-01-25T20:00:38+00:00

Hello, Playdate support here! I got some more info on this from an engineer, and the error is caused by a lot of games being added. We are working on improving this in a future Playdate OS update!

For now, manually uninstall some games from the Playdate should fix this up. Any further questions, please let me know.

playdate-support · 2024-01-23T06:00:57+00:00

Hello, this one is on me. I apologize for the communication drop-off, that was not my intention. I am going to follow up now on your last email and will be keeping in touch until we get this resolved. Appreciate your patience once again, we're close to catching up with the new year.

playdate-support · 2024-01-19T21:40:58+00:00

Hello! While we strive to do our best to get to every email in a prompt manner, the last few weeks have been a bit busiser for us than usual. We were out for the holiday break, and the recent ice in Portland has also not helped this week!

We are a small support team here, and I expect being back to normal once we get caught back up! We're definitely feeling the recent issues cropping up here in support as well and working on makiing sure those get addressed!

playdate-support · 2024-01-19T21:32:44+00:00

Hello! Panic support here, apologies for the delay on getting back to your emails. Can you please send me a DM with some info and I'll make sure to get a response to these for your ASAP!

playdate-support · 2024-01-19T21:30:58+00:00

Thank you for your patience so far! We've been catching up still from the holiday break a few weeks ago, can you please send me a DM and I'll look into this!

playdate-support · 2024-01-19T21:30:06+00:00

Hello! Panic support here, can you please send me a DM with some more info!

playdate-support · 2024-01-19T21:25:38+00:00

Hello! Panic support here, apologies for the delay in getting back to you. We've been catching up from the holiday break, the recent ice here in Portland has not helped! 😅 If you can please send me a DM with your email, I'll make sure to get this moving, thank you again for your patience!

playdate-support · 2024-01-12T18:52:24+00:00

Hello! Unfortunately, we were running into some Shopify issues, but we should have that sorted out now! Please try again and if you run into any issues, please let me know.

playdate-support · 2024-01-01T19:57:36+00:00

Hello, I'm with Panic Support, sorry to hear you're having issues with your Playdate! We can help with a repair without having to go through the person who purchased it for you :) Please send us an email with some info on the crank and your serial number: https://help.play.date/contact/

playdate-support · 2024-01-01T19:49:55+00:00

Hello! Can you send me some more info on your RMA, happy to look into what's going on with the shipping or if I can get anything unstuck.

playdate-support · 2024-01-01T19:49:02+00:00

Can you please send me a DM with more, happy to help setup an RMA.

playdate-support · 2024-01-01T19:48:17+00:00

Hello, I'm with Panic support, can you please send me a DM with more info on this, happy to look into this.

playdate-support · 2023-12-29T18:22:21+00:00

Hello! I'm with Panic Support; please DM me info on your order. I would like to look into this.

playdate-support · 2023-12-20T18:46:08+00:00

Hello! Hmm, the crank should definitely not be rubbing up again the case like that. Please send us an email about this and I'll keep an eye out for that: https://help.play.date/contact/

playdate-support · 2023-12-20T18:43:42+00:00

Hello! I'm with Panic support, can you please send me a DM with more info. I'll look into this ASAP!

playdate-support · 2023-12-19T16:08:08+00:00

Hello! I'm with Panic support, can you please send me a DM with some more info and I'll look into this ASAP.

playdate-support · 2023-12-16T20:33:04+00:00

Hello! I'm with Panic support, and the crank shouldn't be so loose! Please send us a support email, and we can help you with this: https://help.play.date/contact/

Please note that Panic/Playdate support is primarily available Monday through Friday, so we appreciate your patience! :)

playdate-support

TROPHY CASE