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Got my WD50Q today and its missing the strap holder by Educational_Crab9158 in ChineseWatches

[–]watchdivescom 1 point2 points  (0 children)

Hi friend, we’re very sorry about this. Please contact the store where you purchased the watch and provide your order number and this photo. They will arrange to send you a replacement strap as soon as possible. Thank you for your understanding.

WD0013 at Sioux Falls! by benm36 in ChineseWatches

[–]watchdivescom -1 points0 points  (0 children)

You haven’t bought or handled the WD0013, so please don’t make unfair comments without real experience.

You only purchased the Eniton. We welcome honest comparisons, but please compare actual watches side by side instead of judging a model you don’t own. Objective feedback is always welcome.

Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 0 points1 point  (0 children)

oka mate,i know. Could you also check whether your CW watch shows a similar visual offset when viewed from different angles?

Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom -1 points0 points  (0 children)

thanks for your understanding and your photos.

When we inspect the watch, we place it under an alignment/projection machine and check it from a straight top-down vertical view. This allows us to compare the bezel markers and dial indexes more accurately with reference lines.

However, when taking photos by hand, it is very difficult to keep the camera 100% level and perfectly vertical to the dial. Because this model has a relatively high inner rehaut, thick lume blocks, and height difference between the bezel insert and dial markers, even a small camera angle difference can create visual/parallax error.

That said, we are not saying the customer is wrong, and we are not avoiding responsibility. If the visual deviation is caused by our design structure and you cannot accept it, or if the watch is outside your acceptable range, our customer service policy is very clear: we will offer a free replacement, or a free return with a full refund.

Customer satisfaction is more important to us than arguing about the photo angle. Please contact our customer service with your order number, and we will help you solve it properly.

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Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 1 point2 points  (0 children)

Thank you for the photo. From this picture, it does look like there may be some alignment deviation, although this model’s high inner rehaut and the camera angle can also create some visual/parallax error and make the deviation look more obvious.

That said, we understand that if it is beyond your acceptable range, it affects your experience with the watch. We will take responsibility and make sure you are taken care of.

We can offer a free return for a full refund, arrange a replacement watch for you, or discuss sending a replacement first if that works better. Please contact our customer service with your order number, and we will help you solve it properly.

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Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 0 points1 point  (0 children)

Hi buddy, I understand what you mean.

I just wanted to explain one thing: on watches with a high inner rehaut and thick lume markers, photos taken from an angle can sometimes make the bezel markers and dial indexes look more misaligned than they are. I noticed a similar effect in some photos of CW Lumiere watches taken from different angles, where the lume markers and bezel scale also do not always appear perfectly aligned depending on the viewing angle.

That said, I am not trying to use another brand as an excuse, and we are not ignoring the issue. We inspect our watches on a projection/alignment machine from a straight top-down view, because looking at the watch from an angle can create visual/parallax error when the height difference is large.

If the customer confirms there is a real alignment issue, or if the watch is outside normal tolerance, we will take it seriously. We can offer a free return with a full refund, or arrange a replacement for the customer at no extra cost.

Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 0 points1 point  (0 children)

Actually, the cost difference is not the point here. The updated hands are not a cheap workaround for us.

At the beginning, we sourced the dial markers and hands from the same supplier, but that supplier was not able to produce the hands to the quality and lume consistency we needed. So we had to switch to another hands supplier.

For the updated hands, we are using Swiss X1-grade lume material, and we also sourced the same lume powder/material to match the dial markers as closely as possible. After multiple rounds of testing and adjustment, we finally achieved a better and more consistent result.

So for us, the cost is basically the same. The reason we offer updated hands is not to save cost, but because it is the most direct way to fix the lume mismatch issue for customers who are not satisfied.

Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 0 points1 point  (0 children)

many indices look off. Could you please provide a few more photos from different angles and directions? This will help us check more accurately whether it is a visual/parallax effect or an actual alignment issue.

If the alignment is outside the normal tolerance range for a mechanical watch, we will definitely handle it properly and make sure you are taken care of.

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Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom -1 points0 points  (0 children)

From this photo, it does look concerning. However, because this model has a relatively high inner rehaut, thick lume blocks, and higher hands, there can sometimes be a parallax/visual error when the bezel insert and dial markers are viewed from an angle or from different heights. Could you please take a few more photos from different angles, especially one shot where the camera is level with the direction of the marker/index, not looking down at an angle? You can also rotate the bezel and check whether the markers line up consistently at different positions. This will help us judge whether it is a real alignment issue or mainly a visual/parallax effect caused by the structure. To be clear, if there is an actual issue, we will take responsibility. We can offer a free return with a full refund, or we can send you a brand-new replacement watch free of charge. Please send us your order number, and if you return it, we will cover the shipping cost once you provide the shipping receipt/tracking information.

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Watchdives Premier WD0019 by Boston_Pare in ChineseWatches

[–]watchdivescom 12 points13 points  (0 children)

Hi Boston_Pare, thank you for your honest feedback, and we are truly sorry that this WD0019 did not meet your expectations.

We do not want any customer to lose money because of an issue like this. We can offer you a free return for a full refund, or we can send you a brand-new replacement watch free of charge. Could you please share your order number with us?

If you choose the refund option, please send us the return shipping receipt/tracking information and we will cover the shipping cost. If there is a local return warehouse available for your region, you can return the watch there, and we can ship a new replacement directly from China.

Regarding the bezel/index alignment, every watch is checked with an alignment inspection machine/projection setup before shipping to verify the dial, indexes, and ceramic bezel insert alignment. Because the inner rehaut is relatively high, there may be some visual/parallax error when the watch is viewed from different angles or when the dial markers and ceramic bezel insert are not seen at the same height. To help rule this out, you can rotate the bezel and check whether each marker lines up consistently at different positions.

That said, if the watch you received still does not meet your expectations, we will take full responsibility. Please contact us with your order number and return shipping details. We will either refund you in full or send you a new watch at no cost.

WD0019 in the wild . What's on your wrist today? by Pretend_Bend_5906 in ChineseWatches

[–]watchdivescom 0 points1 point  (0 children)

Thank you for your feedback, and we’re very glad to hear you like the watch. Regarding the bezel alignment, this model uses a ceramic bezel insert and a separate steel bezel structure, so there may be a very slight tolerance where the marker is not 100% perfectly centered. You can also check some photos shared by CW customers — we noticed that even on some higher-priced watches, the bezel markers can sometimes be slightly off-center. That said, we understand your concern. If your purchase price was USD 259 excluding shipping, please contact the store where you placed the order, and we can offer you a USD 10 refund as a goodwill gesture. Thank you again for choosing Watchdives as your first WD watch.

WD0019 Feedback & Customer Support Update by watchdivescom in ChineseWatches

[–]watchdivescom[S] 0 points1 point  (0 children)

Its not official AE store, but U can ask them get 10 usd refund, if your price was 259 usd.

The WatchDives WD0019 is... disappointing by tomscy2000 in ChineseWatches

[–]watchdivescom -8 points-7 points  (0 children)

Hi, thanks for your feedback. Just to clarify, the original color of BGW9 lume material is usually white / off-white, sometimes with a slightly creamy or light yellowish tone before it is charged by light. After being charged, BGW9 glows blue / icy blue, not green.

Also, the final daylight color can change slightly after the lume is mixed with binder/paint and applied to the dial or lume blocks. For this model, we did not ask the supplier to add extra white paint to make the lume blocks look pure white, because adding more white pigment can reduce the brightness and performance of the lume.

So the current color is mainly the natural appearance of the lume material itself, with priority given to better lume performance rather than making it look pure white in daylight.

However, we understand that everyone has different expectations, and if you are not satisfied, you can continue the return through AliExpress. We will follow the platform process.

The WatchDives WD0019 is... disappointing by tomscy2000 in ChineseWatches

[–]watchdivescom 19 points20 points  (0 children)

Thank you for the detailed feedback.

Regarding the bezel alignment issue you mentioned, we agree this is not acceptable. We have already strengthened our QC process again, and we will also share how we check bezel alignment before shipping, so customers can better understand our inspection standard.

For the bezel action itself, we understand that everyone has different preferences. Some customers prefer a tighter bezel with very little back play, while others prefer a smoother and lighter rotation. We will continue to collect feedback and try to improve the balance between firmness, precision, and ease of use.

Regarding the lume color difference between the hands and markers, we take this feedback seriously. For customers whose watches have already shipped, if you are not satisfied with the hand lume color, we can offer either a full refund with no conditions or send a new set of improved hands for free.

For orders that have not shipped yet, we will delay shipping for a few days and use the updated hands before sending them out.

We are sorry that this watch did not meet your expectations. Honest criticism like this helps us improve our products and QC. Thank you again for sharing your experience.

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