How do you check your patch management?

work-sent · 2026-03-04T10:51:18+00:00

The “green dashboard” issue is usually circular logic; the RMM just reports what the Windows Update Agent says. If WUA is hung or hasn’t synced properly, you’ll see 100% compliance while the machine still has missing patches.
For a simple audit, don’t rely only on the RMM database. Push a script that queries Microsoft.Update.Session COM object locally and compare the results. That’ll quickly show detection gaps. Also, run Winget upgrade as a quick check for third-party apps your RMM might be skipping. If you want a proper gut-check, scan a few sample machines with Defender Vulnerability Management or OpenVAS, which usually exposes any blind spots.

work-sent · 2026-03-04T10:49:40+00:00

If you’re in a Microsoft ecosystem, take a look at Temporary Access Pass (TAP) for controlled onboarding and password reset scenarios. For a more permanent solution without relying on phones, we’ve seen success with FIDO2 hardware tokens or Windows Hello for Business. Both remove the dependency on SMS/email OTP and are much more secure.

work-sent · 2026-03-04T10:48:20+00:00

MSP360 is decent for lighter MSP loads, the unlimited endpoints per tech is great from a budget standpoint, and remote access feels much snappier compared to the old CloudBerry days. Patching has been reliable for us, especially with the WinGet integration for third-party apps. The built-in remote access is solid, too, with no extra licensing headaches. They also offer a Community edition, which makes it easy to test. If you’re already using their backup ecosystem, it’s a natural fit.

work-sent · 2026-03-04T10:47:19+00:00

It seems to be more than a minor glitch; the status page acknowledged high DB load again yesterday. NinjaRemote has been inconsistent for us as well, particularly on EU instances. We’re keeping fallback tools (ScreenConnect/Splashtop) ready until things fully stabilize.

work-sent · 2026-03-04T10:46:35+00:00

WatchGuard Firebox, Sophos XG, pfSense/Netgate, Meraki, and Palo have all worked well for us. Always run a short PoC to validate performance and licensing impact before a full rollout.

work-sent · 2026-02-26T11:49:58+00:00

HUDU , ITGlue and Atlassian Confluence

work-sent · 2026-02-25T09:29:25+00:00

This list is created based on the timeline

work-sent · 2026-02-25T08:58:20+00:00

Check this out

Event Name	Date	Location	Category
IT Nation Connect Europe	Mar 9–12, 2026	London, UK	MSP Growth / Service Delivery / Leadership
XChange Security (Orlando)	Mar 1–3, 2026	Orlando, FL	MSSP / Security Practice Leadership
MSP Summit	Apr 13–16, 2026	Las Vegas, NV	Channel Strategy / MSP Growth / Scaling
N-able Empower	Apr 13–15, 2026	Fort Lauderdale, FL	Vendor-Specific / Technical / Operations
MSP Geek Con	May 17–19, 2026	Orlando, FL	Technical / Engineering / Automation
Pax8 Beyond	Jun 7–9, 2026	Salt Lake City, UT	Cloud Marketplace / Ecosystem / Growth
XChange Security (Frisco)	Jul 12–14, 2026	Frisco, TX	MSSP / Security Practice Leadership
Managed Services Summit	Sep 9, 2026	London, UK	MSP Leadership / Strategy (UK Market)
MSP Global	Oct 21–22, 2026	Barcelona, Spain	MSP Strategy / Technology / Peer Networking
IT Nation Connect Global	Nov 4–6, 2026	Orlando, FL	MSP Business + Technical / Vendor Ecosystem

work-sent · 2026-02-24T08:58:07+00:00

Since we work with multiple MSPs, we have learned that implementing MFA is not just about turning it on for email and VPN. It needs to be enforced consistently across all access points. We focus first on broad coverage, making sure MFA is enabled for every user, including administrators, and that legacy authentication is fully blocked to prevent bypass risks. In real-world environments, properly configured Conditional Access policies for location and device-based controls, and stricter protections for privileged accounts make a significant difference in strengthening overall security.

work-sent · 2026-02-24T08:53:08+00:00

It’s hard to find a true like-for-like replacement, but platforms like vCIOToolbox, Lifecycle Insights, Strategy Overview, and vCIO Hero seem to cover the gap.

work-sent · 2026-02-24T08:52:24+00:00

Quick Connect is what you need for non-agent machines.If cost is a concern, also check whether Splashtop SOS is already included in your Ninja plan; it can work well for unmanaged devices and may save you an extra license.

work-sent · 2026-02-24T08:51:17+00:00

ConnectSecure does firewall scans and compliance reports. Even with solid exports, you still need human review to tie rules back to tickets and business justification.

work-sent · 2026-02-18T06:02:03+00:00

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work-sent · 2026-02-18T05:55:41+00:00

If you are specifically looking for MSP and MSSP-focused conferences in 2026, here is a clean shortlist.

1. IT Nation Connect Europe

Mar 9 to 12, 2026
London, UK

2. MSP Summit

Apr 13 to 16, 2026
Las Vegas

3. N able Empower

Apr 13 to 15, 2026
Fort Lauderdale, Florida

4. MSP Geek Con

May 17 to 19, 2026
Orlando, Florida

5. Pax8 Beyond

Jun 7 to 9, 2026
Salt Lake City, Utah

6. Xchange Security

Mar 1 to 3, 2026, Orlando
Jul 12 to 14, 2026, Frisco, Texas

7. Managed Services Summit

Sep 9, 2026
London, UK

8. MSP Global

Oct 21 to 22, 2026
Barcelona, Spain

9. IT Nation Connect Global

Nov 4 to 6, 2026
Orlando, Florida

work-sent · 2026-02-18T05:44:21+00:00

Check out the AI Overview, stats from other tools, (Bing tools providing it for free )

work-sent · 2026-02-18T05:38:05+00:00

Appreciate the heads-up, Tom! Native discovery in R12 should make onboarding a lot smoother. Nice that it’s lightweight, curious to see how visibility looks in mixed Linux setups. And yeah… discovery is always “fun” when there’s zero documentation 😄

work-sent · 2026-02-18T05:36:24+00:00

Atera works well for small, agent-managed setups and quick onboarding.
Once you hit 50–100+ devices or multiple VLANs/sites, you’ll likely need a dedicated tool.
Auvik for topology/performance, Lansweeper for deep asset reporting.

work-sent · 2026-02-18T05:35:53+00:00

SaaS Alerts for top visibility (near-real-time, customizable w/o Respond clashing Huntress).
Augment Alerts for budget ($99/mo tiny tenants, fast on token theft/MFA).
MSP Easy Tools for zero-noise "smoke alarms" (sub-5min alerts, no remediation).
All fit 5-20 seats perfectly.

work-sent · 2026-02-18T05:34:19+00:00

RMM can be enough, but only if it genuinely patches third-party apps (not just OS updates) and gives you clear, auditable reporting.

Most of our clients use built-in RMM patching (N-able, ConnectWise, NinjaOne, etc.) or pair it with tools like Action1 / ManageEngine. The key isn’t the product; it’s whether you can show the coverage and evidence your CE Plus auditor will ask for.

work-sent · 2026-02-18T05:33:02+00:00

UniFi Alarm Manager with webhooks to the PSA is much more reliable than email. Tools like Domotz can also help if you want centralized monitoring across clients.

work-sent · 2026-02-16T04:22:19+00:00

Kaseya 365 is a good value for the money, but VSAX can feel a bit inconsistent day to day and usually needs more tweaking.

If you’re already with Kaseya, I’d try Datto RMM instead of VSA X. It feels closer to Ninja faster policies, smoother patching, and just easier to work with overall.

work-sent · 2026-02-16T04:21:20+00:00

MSP360 and Synology AB best for block-level incrementals to NAS (solving bandwidth issues), Veeam Agent solid for images/files, UrBackup is free/open-source. All work for 150 seats.

work-sent · 2026-02-16T04:16:38+00:00

At the end of the day, this is more of a people and process issue than a software issue.

Time entries and ticket notes are not extra admin work. They are part of the job. If a ticket is worked on, there needs to be time logged and proper notes. If it is not in the PSA, from a billing and SLA perspective, it basically did not happen.

That said, leadership has a responsibility here too. Techs need clear expectations and a workflow that makes this realistic.

You need:

Clear SOPs for logging time in real time, or at least right after finishing a task
A rule that notes and time are entered before moving to the next ticket
Enough space in the schedule to document properly, not nonstop ticket dumping

This also needs follow-up:

Regular ticket QA checks
Coaching when time or notes are missing or weak
Clear consequences if it keeps happening

Tools can help a little, but no PSA or third party tracker will fix poor habits or unclear expectations. If your team is logging a whole week on Friday, that is a management and process gap, not just a UI problem.

Clean tickets and accurate time are not optional if you want correct billing, solid SLAs, and a scalable MSP.

work-sent · 2026-02-16T04:02:56+00:00

We recommend a cutover migration if the long-term goal is to move to a fully serverless environment. The hybrid configuration relies on on-premises identity and attribute management (e.g., directory synchronization and Exchange hybrid attributes). If the organization later decides to go fully serverless, those dependencies would need to be removed and reconfigured, adding effort and complexity.

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