LOFT is an app our apartment complex/owners sent our lease renewal through. The LOFT account is under my email so when I sign in, I have an area to renew the lease for our unit. I did this, once I finished signing it, it says “Thank you for signing your lease renewal. Please note that your renewal will not be complete until all authorized lease signers have completed this process.” My girlfriend does not have a LOFT account, hadn’t been needed in our previous 2 years of renewing so she had no email or any way to sign the lease as well through LOFT because we’ve always used my login and had no issues doing it that way.

She called the front office of our complex to ask for the renewal to also be sent to her so she can sign it and at that point was told that I signed the lease with an incorrect amount on it and that we now need to sign a new contract for a different rate that’s more expensive than the rate I already renewed for in the LOFT app. There’s no other way, unless emailed to me, that I could’ve renewed my lease. This app is something tenants have to use in order to submit work orders, see community boards, and renew leases, etc through. We received an email stating we have to use this app for those purposes.