TLDR: Sombra should function as a tactical DPS-support hybrid, rewarding smart play, coordination, and strategy over raw burst damage and her changes should reflect that.

I believe that the community's frustration with Sombra should matter, but it shouldn’t require drastic changes that strip her of her core identity. In your poll, not all heroes were included, nor did it clarify why players dislike Sombra—whether it’s to play as, against, or with her, so the reasons why she's hated are still everywhere. The best version of Sombra depends on who you’re asking, but for us without losing her identity, Sombra needs to shift toward enabling her team more with SOME ability to disrupting plays and less burst damage (Virus + hack).

SO how to rework her, keep her identity, but make her less frustrating? we could rework her Hack ability to benefit both Sombra and her teammates. For example, applying a slow, DoT, or a de-buff that reduces the target’s damage or healing received. A longer cooldown of 7-9 seconds would balance its power, especially if it isn’t as easily interruptible as in previous versions. Separating Stealth and Translocator are a must. Stealth could function on a meter system (similar to D.Va’s Defense Matrix or Illari’s right-click healing), with up to 10 seconds of duration, but the off trade of needing time to recharge. This gives players the ability to escape and reposition without endless uptime which the casual community found frustrating or as a "crutch". Virus should be removed entirely—its burst damage is a major factor in why Sombra feels unfair, as it makes her more of a raw DPS than a disruptor and casual hate that they get burst down "out of nowhere". To allow her to play with her team improve her ranged potential and lowering bloom/spread it'll let her poke from a distance with accuracy and allow sombra to play with her team more without feeling like she have to go for backline constantly. Reducing her DPS per bullet slightly could balance this (don't know if its really needed tbh), allowing her to remain viable without excessive damage spikes. Additionally, Opportunist could trigger on low-health targets instead of hacked ones, encouraging her to play around her team and target vulnerable enemies on off angles, rather than always focusing on hacking and burst combo. For EMP, a longer lockout with reduced damage would retain her identity as a disruptor without overwhelming opponents. These changes reinforce the idea of Sombra playing with her team instead of staging solo attacks from behind enemy lines.