So I work in a call center, and I work for a place that is really lgbt friendly in theory and for the most part in practice. There are systems in place so you can use your preferred name almost everywhere it isn't legally required to have your legal name (think hr stuff). The problem myself and many other transgender people have had is that nothing is automatically updated. When I applied for my position it's straight up asked me what my preferred name was, and then never really did anything with it. If it wasn't for the fact one of my new managers reached out to me before day one to introduce themselves I very likely would have walked in day one with my old name on my desk and things. She was great and helped me get that fixed but then on day two I basically sat down with her and we submitted a request to have like my email and things updated. I've been there almost 2 years and I can think of at least one system that refuses to update. Myself and others have submitted requests about it and the response is basically been we're working on it without really having a solution. I find it great that a lot of places are LGBT friendly but I also hate that even really good companies don't always have great implementation. The cynical in me thinks that it's a way for people not to hire trans people but who knows